WhosOnLocation Software


 

WhosOnLocation is a cloud-based visitor management solution suitable for small, midsize and large enterprises. It's suitable for a variety of industries including schools, offices, government, manufacturing and construction. Key features of the solution include visitor tracking, badge printing, visitor car parking, notifications and reporting.

WhosOnLocation enables users to manage visitors signing in and out of facilities, view unauthorized visitors and manage visitor policies. Other features include visitor pre-registration, real-time monitoring and data export.

The solution is available with monthly and annual subscription pricing options. A free trial version with access to all features and support is also available. It's available in the United States, the United Kingdom, Canada and Australia. The solution offers video tutorials, email and chat-based support.

 

WhosOnLocation - Location manager
 
  • WhosOnLocation - Location manager
    Location manager
  • WhosOnLocation - Reports
    Reports
  • WhosOnLocation - Text notification
    Text notification
  • WhosOnLocation - Welcome screen
    Welcome screen
Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of WhosOnLocation

Showing 1-20 of 37

 

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Hamish from Meridian Energy

June 2017

June 2017

A company that nothing was a problem. Would recommend them to any company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

It works and works well. Great company to work and will make alterations to get things working.

Cons

They call things names that we don't use.

Source: Capterra
 

Sameer from Housing New Zealand Corp.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Best Solution for our Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Independent visitor management, time saving for local admins into chasing up visitors, modern display, reduced our carbon footprint (no paper wastage from sign-in books, etc.).

Pros

Great user experience, good layout and customization options. Compatible with the up-to-date device choices/ preferences and requires minimal back end support to run/ troubleshoot.

Cons

The app basked kiosk tend to sometimes freeze and the app could crash.
There are sometimes lag by the app, but guess this is dependant on the network connection.

Source: Capterra
 

Vesna from Pernod Ricard Winemakers New Zealand

June 2017

June 2017

Great Software, very handy, easy to use, covering Service Providers management, emergency mngmt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Service provider management and Emergency Management (WolEvac), Induction and training possibilities, What I like most - Everything in WoL we love - It is great software. Best Helpdesk team which I know. Help when you need one, is in minute with you, GREAT TEAM

Cons

One minor disadvantage exist - it is not possible to extract all contractors with info about insurance, members etc., but as I know WoL team is working on it and will be available soon

Source: Capterra
 

Alan from Orientrose Contracts Ltd

June 2017

June 2017

Absolutely brilliant piece of software, makes life running sites so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of tracking who is on site, when they arrived, the duration spent onsite, and the new feature of being able to scan in and out using the barcode.

Cons

Barcode scanning not available for visitors, but i am told this is something that is in the pipeline, so look forward to see this !!

Source: Capterra
 

Anna from Pacor Inc.

June 2017

June 2017

Great customer support and help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

Kiosk is easy to install and use. Any support questions are usually answered instantly. Reasonably prices.

Cons

Online software management Interface needs improvement, some settings are hard to find, notification e-mails are delayed,

Source: Capterra
 

Craig from IC Motor Group

June 2017

June 2017

This awesome software does everything we wanted it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support
Pros

It is very easy to set up. We are a light user so do not use all of the available features, however I am sure all the features work just as good as the ones we do use. It was also a very cost effective solution for us.

Source: Capterra
 

David from Coca-Cola
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

Fantastic customer service skills

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed of sending out induction, and the ability to insist they are completed prior to arrival on site.

Pros

This software is so easy to use and it has instantly improved our ability to monitor and control visitors and contractors on site.

The layout of the screens means it is easier for a novice to navigate their way through the process of printing of their badge.

The ability to complete the induction questionnaire before coming to site has enable the contractor to start work as soon as they arrive, meaning better value for money for me! The fact that I receive their answers means I can challenge them on anything they have answered incorrectly.

Source: Capterra
 

Mel from accessable
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I'll describe it in one - Fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As with anything new it's always a little scary to start with, but the product is really simple once you take the time to learn it. What I loved is that the support team seemed to be mind readers, whenever we got stuck on something, somehow there they were contacting us before we could contact them. We're a small business and a lot of other products we looked at were too expensive, the options WhosOnLocation offers really suited us. And it seems to have all the same features of the more expensive products. Our visitors have taken to it very well too.

Source: Capterra
 

Hannah from Christchurch International Airport
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Surprisingly painless & easy to set-up/use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use, if I am away from the desk people can still sign-in and staff are promptly informed when their guests have arrived. Pre-registration is really handy as well.

Pros

The pre-registering feature and especially when you can email the visitor with various info about their visit, who they are meeting, map (if needed) and a barcode for a quicker sign-in process.

Cons

How many screens you have to go through in the sign-in process; It would be nice if Name, Company Name and Visiting info was all on one page. A lot of customers don't want to have to go through so many screens to sign-in.

Source: Capterra
 

Matthew from Unilever

May 2017

May 2017

Easy to use interface, No longer require a receptionist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

System retains the data in a fashion that allows us to easily filter it to run any report imaginable

Source: Capterra
 

David from Douglas Pharmaceuticals Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Getting "WhosOnLocation" up and running was a painless and straight forward exercise.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Tidied up our visitor/service provider process nicely allowing us to comply with current health and safety requirements. Covered off our internal security needs as well.

Pros

Help from the service desk when I did have a question was spot on. Fast and on the mark every time, I couldn't praise them enough.
Features, if you can think of it, "WhosOnLocation" will have it (well that's what it feels like !)
The user friendly interface. Barring the odd occasion, nothing seemed too hard to figure out how it worked (despite the myriad of features)

Cons

Sometimes it seemed there were too many features and you could get a bit lost however there was comprehensive help files and an excellent helpdesk to fall back on so no big deal.

Source: Capterra
 

Shane from High Plains Bioenergy / Seaboard Corp.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Outstanding customer service & support-

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Support

Company brass is pleased with selection-

Pros

Our rep & his team have been outstanding in the area of support in implementation of the WhosOnLocation system in our plant. We are just scratching the surface on the potential for tracking, but are already very pleased with the software and what it will do to bring a higher level of efficiency to our daily traffic and monitoring. All WOL members have been professional to the highest degree and are quick to respond to any inquiry I have to dial our specific needs in. I would/will highly recommend WOL to any commercial personnel in need of such a product in their environment, and look forward to continued positive business relations!

Cons

Admin console has a learning curve that can at times be a bit difficult to navigate, but the support staff is quick to assist in resolution & training to resolve any issues

Source: Capterra
 

Jack from IEBT Drug and Alcohol Testing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

An amazing product at just the right time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better tracking of our employees/technicians and their progress. Better feedback to our client/companies. Gives a good impression at the point of entry.

Pros

Tracking our clients' employees that are tested at our drug testing facility has given us the opportunity to assure our clients that their employees are being tested in an efficient and timely manner saves our clients money and really makes a positive impression.

Cons

I would like the reports to automatically refresh instead of having to press the refresh button. I really wish I would have had this 20 years ago.

Source: Capterra
 

Leo from Geoswift, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

WhosOnLocation Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've worked as a software Engineer in Silicon Valley California since 1976. During my career I've purchased many software licenses and deployed numerous enterprise applications for global companies. My experience with customer support from WhosOnLocation is my new gold standard. Their response time are immediate. Their staff really cares, has deep product knowledge and excellent communication skills. Doesn't matter what time of the day or night they return my emails and or call me. They check-in on a regular bases to insure everything is running smoothly. They email and call to discuss new features. Best of all, although my account is small the customer service they provide is better than I've received when working for very large enterprises.

I tip my hat to them.

Pros

It's very easy to configure. During the on-boarding process WhosOnLocation team configured the software for me. All I had to do was download the iPad application, login and setup printing. The entire process takes less and 1 hour.

Advice to Others

Be sure to purchase a compatible printer, form WhosOnLocation list of approved printers.

Source: Capterra
 

Kevin from Frontier Electronic Systems Corp
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Professional and easy way to handle visitors at a controlled facility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use WhosOnSite for managing our visitors and it has made our life so much easier. Our facility is access controlled and this software has allowed us to have our visitors read and acknowledge our visitor policy, while also taking their photo and printing a visitor badge. The point of contact notifications are great and we have ours set to email and SMS text message notifications upon visitor arrival. It's been a great tool for seeing who is currently onsite and being able to report visitor history. We set our system up with a Windows 10 basic pc and are using a 19inch touch screen display which makes it very easy for visitors to enter their info when signing in and out. The web management interface is fairly easy to navigate and there is plenty of help if you need it. We're just scratching the surface of what you can do with this software.

Pros

Very easy to use. It's web based and doesn't take much of a computer to run it. Easy to integrate a web cam and badge printer. I use it every day and the management interface is easy to navigate and setup.

Cons

Would be nice to have a button on the main menu of the management interface to show who's onsite without having to go to the location. But I only have 1 location.

Advice to Others

Keep up the good work !

Source: Capterra
 

Kim from Grunley Construction Co.

October 2016

October 2016

Grunley Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service and the product is very easy to use. The online help was very helpful as well- if I did not know how to do something I could easily look up how to solve the problem I was having.

Source: Capterra
 

Alex from Gilroy Prep School
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really love this product. It has helped so much at our school and the new features coming on, really make it great. Being able of the parents/ visitors that come to our school really makes everyone feel safe.

Pros

It keeps track of our visitors and parents who volunteer.

Cons

The IT person has found another product that was compatible with this product and was a bit less expensive.

Source: Capterra
 

Kim from Taupo Airport Authority

September 2016

September 2016

WhosOnLocation - Taupo Airport

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working with Ben and the team from WOL has been a straight forward process. Initial training and set up helped to get the programme running for our needs. The site is easy to navigate and support is only an email away. WOL allows us to track our contractors on the work site. As our office is not always manned, the txt messaging function is an added bonus. The system alerts us via txt when a contractor is signing in / out. We will continue to use WOL as it fits our Health & Safety requirements.

Source: Capterra
 

Ian from Icon Logistics Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

The best software you'll find for the ease of use and $$$ to make sure you know who's on site!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We kicked off the trial, loved it, and smacked it in without any issues at all. Easy, inexpensive (a bit of gear to buy for kiosks, printers and barcode scanners etc), and just the right amount of support - though you don't need it if you can use a computer; the help desk has everything you need. Smartphone support for staff to login and logout makes it easy for them to interact, and once we get the subcontractors part up and running it should be easy for all. Almost everything we thought we could do with in this type of system WhosOnLocation already has built in. Still exploring and finding good things in the software to put in place. Cracker work guys!

Pros

It's awesome

Cons

None. At all.

Source: Capterra
 

Huy from Amcor Flexibles (NZ) Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Last year we had a major project about to start and required a system that can effectively track, induct and manage a large number of contractors and visitors. We evaluated a number of systems but were not able to implement any one of them due to short time frame or they have the features that we require until we had the demonstration from the WOL team. Instantly everyone in my team would like to have it and in no time we had WOL kiosks running at the project site. Now all our 4 NZ divisions have WOL implemented. More importantly we have awesome support from WOL team and training sessions are fantastic.

Pros

Easy to deploy and simple to use. Great customer service and support from the WOL team. the software come with a rich feature set. Our visitors, contractors and co-workers are enjoying using it.

Cons

No issues come to mind.

Advice to Others

Do not hesitate, just book an online demonstration, you will not regret.

Source: Capterra
 
 
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