WhosOnLocation Software


 

WhosOnLocation is a cloud-based visitor management solution suitable for small, midsize and large enterprises. It's suitable for a variety of industries including schools, offices, government, manufacturing and construction. Key features of the solution include visitor tracking, badge printing, visitor car parking, notifications and reporting.

WhosOnLocation enables users to manage visitors signing in and out of facilities, view unauthorized visitors and manage visitor policies. Other features include visitor pre-registration, real-time monitoring and data export.

The solution is available with monthly and annual subscription pricing options. A free trial version with access to all features and support is also available. It's available in the United States, the United Kingdom, Canada and Australia. The solution offers video tutorials, email and chat-based support.

 

WhosOnLocation - Location manager
 
  • WhosOnLocation - Location manager
    Location manager
  • WhosOnLocation - Reports
    Reports
  • WhosOnLocation - Text notification
    Text notification
  • WhosOnLocation - Welcome screen
    Welcome screen
Supported Operating System(s):
Web browser (OS agnostic)

49 Reviews of WhosOnLocation

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April from Mount Maunganui College

July 2017

July 2017

I have found WOL very easy to use which is important when you are using multiple systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have a very busy reception, it enables me to continue on with my work whilst the visitor is signing in, I love that a text is sent, again enabling me to get on with my job rather than trying to ring the person they are visiting. I like the fact that once they have signed in I can look on my screen and know their name, company and who they are visiting.
I also like that WOL is always evolving, they are always looking at adding new features, in particular I like the panic button.

Cons

I have had feedback from people signing in that they find the signing in process lengthy, in particular the mobile number and the photo.

Source: Capterra
 

Les from Sigma Healthcare Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Quite simply, it delivers exactly what it promises.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Aids compliance, saves time, innovative solution

Pros

A simple to use, versatile, scalable product that fits all of our business groups. Central or decentralised administration.

Cons

I have only been using the software for a few months, though I've not come across anything yet that I dislike.

Source: Capterra
 

susie from serko limited
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

We love our new sign in application. The installation was very easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

keeping track of clients that visit and also our visitor car parking. being able to retain previously visited client info to make it easier for sign in. looks so much more professional than having a clip board and pen.

Pros

Likes the ease of set up and that you can customise the information to suit as well as completing pre registration of visitors.

Cons

Our clients have mentioned that it is too long to sign in with the questions and that it would be beneficial if multiple questions could be put on one screen so there was not so many parts to gather the information required.

Source: Capterra
 

Andy from Lotus Doors
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Straight forward installation, great customer support, simple but effective system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No need for a receptionist, people notified immediately of visitors arrival, looks great, visitors are impressed by it

Pros

Minimal maintenance, easily adaptable to provide good aesthetics etc, value for money, super customer service

Cons

Updates tend to crash the sessions so visitors walk in and are unable to use the system, updates also cause issues with the label printing so they can't be scanned due to size changes

Source: Capterra
 

Mauree from Moss Vale High School

July 2017

July 2017

Easy and reliable system to track who is on site now and in the past.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Professional and accurate record of visitors and employees

Pros

Label printing for visitors; ease of use for employee sign in/out; reports for historic presence data

Cons

Remembering where to go for infrequent tasks eg seeing what permission/roles an employee has and changing it

Source: Capterra
 

kataraina from Te Hauora RUnanga O Wairarapa
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Effortless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our clients love WOL and its also very handy for me (as admin staff) to monitor staff in/out as well as other useful functions. If we could add sound - like a voice walk through, that would be cool, and would benefit some of our clients that need extra support to assist with signing in.

Cons

Would be nice to have a bit more power over the look of the home screen and welcome messages, to add more photos/colours etc.

Source: Capterra
 

Monique from Under Armour

July 2017

July 2017

Customer service has been excellent, especially our customer rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most the flexibility in customizing features and being so flexible with our needs. All customized options have been changed very quickly.

Cons

Signed copy of NDA cannot be saved as a document. Would be great to add this option instead of just saving the acknowledgment.

Source: Capterra
 

Eloise from St Georges Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Great help with contractor management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really easy to use, you don't need loads of training. There are lots of tutorials and if you do get stuck the customer service team is quick to respond. From an H&S perspective, we can now easily see who is on the site right now and track who has visited over a period of time. We are able to easily manage inductions and insurances. Overall the response from staff and contractors has been positive

Cons

I would like to be able to attach documents in the service provider module (i.e. task analysis etc), there are regular upgrades and improvements so hopefully this one get implemented soon

Source: Capterra
 

Yvonne from Hutt Valley Water Services Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Who's On Location is one of the best sign in systems I have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes end of month reporting so much easier, just a push of a button and information is there.

Pros

Whos On Location is always being upgraded and introducing new features. It is a very user friendly product

Source: Capterra
 

Eldon from Patoa Farms Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Brilliant value for money, rapid updates, lots of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visitor and evacuation management.

Pros

Whos on Location is absolutely brilliant value for money, with rapid and regular updates bringing new features. This program is fully featured for its primary purpose of visitor/contractor management.

Cons

Some aspects are not as intuitive as I would like, however I am not sure anything could be done to make it any more user friendly. There is no ability to set up a kiosk on an android tablet which is really annoying.

Source: Capterra
 

Marteen from Healthcare Logistics
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Excellent Product with new innovative ideas happening all the time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Knowing who is on site, especially during drills.
Being able to see who was on site on a specific day.

Pros

Easy to setup and use. We only used the basic functions but are looking to expand in the future to use the Service Providers Training.

Cons

Compatibility issues with printing. We are no longer able to use printing on networked machines as we are unable to delete the security updates.

Source: Capterra
 

Helen from Maribyrnong City Council

June 2017

June 2017

Very user friendly and easy for visitors to use and great value for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great for reporting data and the features are simple and easy to use and also the security and evacuation alert that is included in the system is perfect for our visitors and staff.

Cons

The option for customers to put a phone number and not just a mobile number only, however I can understand the reason for the mobile number is that if there was an emergency on site, that the visitor would receive an sms message to evacuate.

Source: Capterra
 

Hamish from Meridian Energy

June 2017

June 2017

A company that nothing was a problem. Would recommend them to any company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works and works well. Great company to work and will make alterations to get things working.

Cons

They call things names that we don't use.

Source: Capterra
 

Sameer from Housing New Zealand Corp.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Best Solution for our Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Independent visitor management, time saving for local admins into chasing up visitors, modern display, reduced our carbon footprint (no paper wastage from sign-in books, etc.).

Pros

Great user experience, good layout and customization options. Compatible with the up-to-date device choices/ preferences and requires minimal back end support to run/ troubleshoot.

Cons

The app basked kiosk tend to sometimes freeze and the app could crash.
There are sometimes lag by the app, but guess this is dependant on the network connection.

Source: Capterra
 

Vesna from Pernod Ricard Winemakers New Zealand

June 2017

June 2017

Great Software, very handy, easy to use, covering Service Providers management, emergency mngmt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Service provider management and Emergency Management (WolEvac), Induction and training possibilities, What I like most - Everything in WoL we love - It is great software. Best Helpdesk team which I know. Help when you need one, is in minute with you, GREAT TEAM

Cons

One minor disadvantage exist - it is not possible to extract all contractors with info about insurance, members etc., but as I know WoL team is working on it and will be available soon

Source: Capterra
 

Alan from Orientrose Contracts Ltd

June 2017

June 2017

Absolutely brilliant piece of software, makes life running sites so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of tracking who is on site, when they arrived, the duration spent onsite, and the new feature of being able to scan in and out using the barcode.

Cons

Barcode scanning not available for visitors, but i am told this is something that is in the pipeline, so look forward to see this !!

Source: Capterra
 

Anna from Pacor Inc.

June 2017

June 2017

Great customer support and help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Kiosk is easy to install and use. Any support questions are usually answered instantly. Reasonably prices.

Cons

Online software management Interface needs improvement, some settings are hard to find, notification e-mails are delayed,

Source: Capterra
 

Craig from IC Motor Group

June 2017

June 2017

This awesome software does everything we wanted it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to set up. We are a light user so do not use all of the available features, however I am sure all the features work just as good as the ones we do use. It was also a very cost effective solution for us.

Source: Capterra
 

David from Coca-Cola
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

Fantastic customer service skills

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed of sending out induction, and the ability to insist they are completed prior to arrival on site.

Pros

This software is so easy to use and it has instantly improved our ability to monitor and control visitors and contractors on site.

The layout of the screens means it is easier for a novice to navigate their way through the process of printing of their badge.

The ability to complete the induction questionnaire before coming to site has enable the contractor to start work as soon as they arrive, meaning better value for money for me! The fact that I receive their answers means I can challenge them on anything they have answered incorrectly.

Source: Capterra
 

Mel from accessable
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I'll describe it in one - Fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As with anything new it's always a little scary to start with, but the product is really simple once you take the time to learn it. What I loved is that the support team seemed to be mind readers, whenever we got stuck on something, somehow there they were contacting us before we could contact them. We're a small business and a lot of other products we looked at were too expensive, the options WhosOnLocation offers really suited us. And it seems to have all the same features of the more expensive products. Our visitors have taken to it very well too.

Source: Capterra
 
 
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