3CX Software


 

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.

 

3CX - Presence information
 
  • 3CX - Presence information
    Presence information
  • 3CX - Web meeting
    Web meeting
  • 3CX - Mobile interface
    Mobile interface
  • 3CX - Mobile apps
    Mobile apps
  • 3CX - Management console
    Management console
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

73 Reviews of 3CX

 

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Software Advice Reviews (69)
More Reviews (4)

Showing 1-20 of 69

patrick from redefined technologies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

3CX and Me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros

I like how I can forward my calls to my VOIP phone, my desktop and my mobile device. It's even like having 2 or more separate lines on my mobile!!

Cons

The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.

 
 

Luke from Coe Construction
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Phone system is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Cons

Desktop app is cumbersome, but gets the job done. Some features are hard to figure out, and I've had to call tech support a few times.

 
 

Alex from Computer Network Services Ltd
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

3CX has driven down our costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having implemented 3CX some 6 years ago we have been able to completely rethink our telephone strategy. Operating a Call Center help desk where agents are constantly dealing with inbound and outbound calls we have been able to manage call allocation and eradicate variable call charges. The implantation of fixed bundle SIP channels enables us to price fix 99% of our calls.

Pros

We love the "No vendor" lock-in. We can pick and choose from the Windows client right through to top end executive phones.

Cons

If there is one point the upgrades are costly.
Buy more than you require today.

Advice to Others

3CX is virtually a single box purchase.
Always buy more simultaneous calls than you need as upgrades are costly.
Choose the Pro license for additional features.

 
 

Zeljko from Aries d.o.o.
Specialty: Other

August 2016

August 2016

Easy to use, expensive to maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is smiple to install, and if phones are on the supported list it is trivial to deploy.

Likes Least

User interface and features change from version to servsion. Also suported phones: yesteday's best phone is unsuported today. It is also expensive as for the price of 16 calls system you can buy 1000 calls system with hardware.

Recommendations

It doesn't work well in virtual machines: call quality with 3cx transcoding is bad.

 
 

Justice from Airmates MH Supply & Service
Specialty: Retail

August 2016

August 2016

3CX Phone Systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

These phones have made my business life so much easier! I can page my front desk now without getting up and down and intercom. It has also made an impression on my customers because they can now be forwarded to my cell phone with this system for after hours help.

Likes Least

I would say that cordless phone is a little bit easier to handle in the office at time. Although it is personal preference.

Recommendations

I would say that this product is worth every penny. It covers all basic needs plus some, if your looking for something reliable this definitely great for business.

 
 

Michael from Kinetix
Specialty: Other

May 2016

May 2016

3CX Phone System - Kinetix, Platinum 3CX Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Likes Least

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Recommendations

Consider all dial tone options and make certain you understand any potential impacts of the LAN. If this is properly done, you will not be disappointed in the implemented solution.

 
 

Ivan from Data Consulting Group LLC
Specialty: Professional Services

March 2016

March 2016

3CX Phone System is a great product with minimum amount of issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Useful, easy to use, saves money! We are using this product for more than two years now and it meets our expectations and business needs.

Likes Least

There is no good support for Windows phones 10 app. The application doesn't support tray mode.

Recommendations

Be honest when evaluating a product like this to help the vendors improve their software.

 
 

Vygas from Connecting London
Specialty: Other

March 2016

March 2016

Feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Loads of functionality, easy to deploy and configure. After switching to 3CX our VoIP our phone bills were cut at least in half (including lower hardware costs as there is no vendor lock-in). One of the great features is that 3CX softphone is available on all major platforms, including mobile. We are using 3CX ourselves and are confident to recommend it to everyone. Feature rich IPPBX which will meet everyones needs and being software based will allow great flexibility. Moving away from old analogue systems will not only improve resilience, but also reduce maintenance and call costs if migrating onto SIP.

Likes Least

Web reporting needs improving since latest v14 release, but v12.5 was great.

Recommendations

Just give 3CX a shot and you should be convinced. I hope you’ll be pleased as we are.

 
 

Jason from JEM Network COnsulting, LLC
Specialty: Professional Services

March 2016

March 2016

JEM Network COnsulting is a Gold 3CX Partner, user, and Engineer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

3CX is the best software based IP Voice or IP phone system that we have worked with in the past 7 years! Actually we think it is the best VoIP system period! We love how flexible, the feature sets, and they add more all of the time! Best bang for anyone's buck! Extremely scale-able, reliable, and efficient.

Likes Least

lake of recent functionality with Grandstream. Works well with it but company has shunned the manufacture not sure why.

Recommendations

Take 3CX for a test. We have put this in businesses small and large and even running city/municipalities with it!

 
 

Rick from Micro Trends, Inc.
Specialty: Professional Services

March 2016

March 2016

3CX IP-PBX - software based Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simple to use and is full of features - product like this with so many features and reasonable price does not exist in the Market - accessible tech support is easy to get to - no hidden costs -

Likes Least

Low visibility in US. They are leaders in the Industry today. I hope they come up with innovative products to stay competitive.

Recommendations

Install their demo version. start by configuring SIP Provider. Choose from the list of approved vendors. Create a couple of extensions. You are ready make calls.

 
 

Trevor from Shing Digital
Specialty: Professional Services

March 2016

March 2016

Easy to configure, deploy and maintain. Excellent price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

3CX ties in with all of the requirements our clients demand. Customer service is really good and the product is easy for our clients to use.

Likes Least

Sometimes traffic shaping is required, including infrastructure upgrades, but that is not the fault of 3CX, the client would have to upgrade hardware if they were using any new system regardless.

Recommendations

Check out other product offerings and you'll see that nothing comes close to the flexibility and affordability of 3CX.

 
 

Melissa from 7G Technologies
Specialty: Professional Services

March 2016

March 2016

3CX? We love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

3CX is feature rich! Amazingly easy to deploy and manage!

Likes Least

Make sure you find a good channel partner that is certified in 3CX. If they've taken the time to get certified then they know their 3CX!

Recommendations

If you're even thinking about a new phone system, you really should check out 3CX. Impressive cost savings and ease of use!

 
 

Steve from Amiga Hosting
Specialty: Other

March 2016

March 2016

Installation Of 3CX Phone System On QNAP TS-453 Pro Using VMware

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Likes Least

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

Recommendations

I have looked at numerous PC based PBX Phone systems, both Windows and Linux based but none match the sophistication and range of features of 3CX. The Dashboard and interfaces of 3CX are so clear, making installation, set-up and activation fairly simple and straight forward, for any computer literate person.

 
 

Greg from Dufeu IT Solutions Ltd
Specialty: Other

March 2016

March 2016

Unbelievably reliable and feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As an IT service provider we trialed a number of systems to see how fit they were for our customer base, 3CX came out on top with having the most features, being the most reliable and the easiest to use for both us as admins and the end customer. This system saves our customers thousands of pounds a year in landline charges and helps their staff be more productive.

Likes Least

To be honest there is nothing that we have a problem with.

Recommendations

Trial the 2 simultaneous call system (it is free) or use the demo version for a while and I am sure you will not need to look anywhere else for a new PBX.

 
 

Ed from Lockstep Technology
Specialty: Professional Services

March 2016

March 2016

3CX is an awesome SMB phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

3CX is one of the easiest phone systems I have ever worked with. It uses VoIP and you don't need any special hardware or network gear, and you can run it on a server. It has everything a big company needs, but it is easy enough for a company of 2 to use. I LOVE the fact that the Windows/MAC/iPhone/Android clients to use 3CX are FREE. I had to move it to a new server during a hardware upgrade an it was so easy I was amazed.

Likes Least

Yo need to find a good partner to help on initial setup, esp with the router port settings. Their website has lists though and after the initial setup it can be maintained with just a little training.

Recommendations

There is a free version for 2 call paths, It has limited functionality but is a good way to start.

 
 

Nick from Kiwi VoIP
Specialty: Professional Services

March 2016

March 2016

Brilliant software for our company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We tried lots of different systems and 3cx was a natural fit for our business and what we needed

Likes Least

My only problem i have had is Panasonic phones wont provision with 3CX, but i believe this is a Panasonic issue not a 3CX problem

Recommendations

Get a 3CX partner that has been around a while, ask if they are certified and advanced certified.

 
 

Graeme from Graeme Galt Consultants
Specialty: Professional Services

March 2016

March 2016

25 users, Legal Professionals, previously on Analogue PABX

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does what it says it will do :) I can manage from wherever, can give access to users to self manage certain parts of the system.

Likes Least

Would be good to be able to purchase simultaneous calls in increments of 1.

Recommendations

Check your hardware and recommended firmware levels. Assuming you are inside the guidelines you won't have any problems at all :)
Check the other vendors, you will quickly come back to 3CX

 
 

Tahir from BUBBLE IT SOLUTIONS LTD
Specialty: Professional Services

March 2016

March 2016

Amazing Windows PBX That Works!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Flexibility, reliability and the fact that its a Windows based PBX so no technical Linux background information is needed to get this product up and running.

Likes Least

Not a lot to be honest, it supports a wide range of products and services and is very flexible.

Recommendations

Look for a product that is easy to understand, reliable and requires little work to get up and running. A lot of the Linux alternatives require a lot of technical Linux experience which can make it very difficult to get up and running. The user interface for this product is easy to understand and the product just works so is really worth at the very least giving it a try.

 
 

PReddy from Bon Com pty Ltd
Specialty: Professional Services

March 2016

March 2016

3cx transforms business to be global

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

it is effective and efficient and bring the costs of telecommunication low, It is the best innovation in 20th century.

Likes Least

its enables business continuation and client freedom to use technology in a hassle free environment, it is a true convergence an enable of internet of Things

Recommendations

examine its capabilities and connectivity , we are based in South Africa yet it make us be Global players in the ICT Sector, are you global after evaluating it

 
 

Nick from XIRGO.ca
Specialty: Professional Services

March 2016

March 2016

A Game changer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

For many years we've neglected the VOIP sector due to Asterisk requiring on it's own a specialist. As a MSP and It Consulting Firm we rely on our staff to pick up our new offerings quickly. With 3CX unlike asterisk, it's quick simple to pick up, learn and support.

Additionally I have to say I absolutely LOVE their SmartPhone App. It works very well even via 3G and LTE and did I mention it's FREE!

Likes Least

It some special instances it can be difficult to create some more advanced rules. For example, when forwarding a call to an external number making the Caller ID and number show a set name and number depending on which queue they are coming from. 3CX does have a way around this but it requires purchasing the 3CX Voice Application Designer module.

Recommendations

Try their free 2SC version. It installs quickly on any Windows 7, 8 & 10 Pro machine. You'll quickly fall in love.

 
 
 
Showing 1-4 of 4

Keth from Ace
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

A lot of bang for the buck, easy to setup, easy to admin.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pros

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Source: Capterra
 


August 2017

August 2017

3CX Unified Communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-- Ease of Access for end users
-- Minimal administrative burden
-- Scripting option with 3CX Call Flow Designer
-- Custom CRM support / Office365
-- Third party business intelligence integration
-- Unlimited user and extension support
-- Web phone client support with full features
-- Inbuilt web conferencing
-- Simultaneous call channel license scheme worked well for our organization

Cons

It was a breeze to implement 3CX solution. The 3CX partner supported us all the way through.
Active directory user synchronization can improve a bit.
Reporting can be made more comprehensive, but otherwise solves 99% of our requirement.

Overall very satisfied using 3CX

Source: GetApp
 

Jeremy from Verity Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

This is our current phone system software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Call quality and Routing.

Pros

Call Quality and Routing is Excellent .
Good Software support and updates.
Soft Clients are easy to use.

Cons

Adding a new phone and user.
Setting up voice mail for users.
SoftClient sometimes has trouble sync with Hard Phones.

Source: Capterra
 

James from 3DCart

February 2017

February 2017

Reliable and feature rich phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love using this phone system, between all the features that you can implement while on phone calls, for incoming phone calls, your voicemail, conferencing, transferring, and listening in on calls. Very flexible system and would highly recommend!

Source: Capterra