3CX Software


 

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.

 

3CX - Presence information
 
  • 3CX - Presence information
    Presence information
  • 3CX - Web meeting
    Web meeting
  • 3CX - Mobile interface
    Mobile interface
  • 3CX - Mobile apps
    Mobile apps
  • 3CX - Management console
    Management console
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

65 Reviews of 3CX

Showing 1-20 of 65

 

from Aries d.o.o.
Specialty: Other
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Easy to use, expensive to maintain

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Likes Best

It is smiple to install, and if phones are on the supported list it is trivial to deploy.

Likes Least

User interface and features change from version to servsion. Also suported phones: yesteday's best phone is unsuported today. It is also expensive as for the price of 16 calls system you can buy 1000 calls system with hardware.

Recommendations

It doesn't work well in virtual machines: call quality with 3cx transcoding is bad.

 

from Kinetix
Specialty: Other
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

3CX Phone System - Kinetix, Platinum 3CX Partner

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Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Likes Least

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Recommendations

Consider all dial tone options and make certain you understand any potential impacts of the LAN. If this is properly done, you will not be disappointed in the implemented solution.

 

from Data Consulting Group LLC
Specialty: Professional Services
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

3CX Phone System is a great product with minimum amount of issues

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Likes Best

Useful, easy to use, saves money! We are using this product for more than two years now and it meets our expectations and business needs.

Likes Least

There is no good support for Windows phones 10 app. The application doesn't support tray mode.

Recommendations

Be honest when evaluating a product like this to help the vendors improve their software.

 

from Connecting London
Specialty: Other
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Feature rich

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Loads of functionality, easy to deploy and configure. After switching to 3CX our VoIP our phone bills were cut at least in half (including lower hardware costs as there is no vendor lock-in). One of the great features is that 3CX softphone is available on all major platforms, including mobile. We are using 3CX ourselves and are confident to recommend it to everyone. Feature rich IPPBX which will meet everyones needs and being software based will allow great flexibility. Moving away from old analogue systems will not only improve resilience, but also reduce maintenance and call costs if migrating onto SIP.

Likes Least

Web reporting needs improving since latest v14 release, but v12.5 was great.

Recommendations

Just give 3CX a shot and you should be convinced. I hope you’ll be pleased as we are.

 

from JEM Network COnsulting, LLC
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

JEM Network COnsulting is a Gold 3CX Partner, user, and Engineer

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3CX is the best software based IP Voice or IP phone system that we have worked with in the past 7 years! Actually we think it is the best VoIP system period! We love how flexible, the feature sets, and they add more all of the time! Best bang for anyone's buck! Extremely scale-able, reliable, and efficient.

Likes Least

lake of recent functionality with Grandstream. Works well with it but company has shunned the manufacture not sure why.

Recommendations

Take 3CX for a test. We have put this in businesses small and large and even running city/municipalities with it!

 

from Micro Trends, Inc.
Specialty: Professional Services
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

3CX IP-PBX - software based Phone System

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Simple to use and is full of features - product like this with so many features and reasonable price does not exist in the Market - accessible tech support is easy to get to - no hidden costs -

Likes Least

Low visibility in US. They are leaders in the Industry today. I hope they come up with innovative products to stay competitive.

Recommendations

Install their demo version. start by configuring SIP Provider. Choose from the list of approved vendors. Create a couple of extensions. You are ready make calls.

 

from Shing Digital
Specialty: Professional Services
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Easy to configure, deploy and maintain. Excellent price point!

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Likes Best

3CX ties in with all of the requirements our clients demand. Customer service is really good and the product is easy for our clients to use.

Likes Least

Sometimes traffic shaping is required, including infrastructure upgrades, but that is not the fault of 3CX, the client would have to upgrade hardware if they were using any new system regardless.

Recommendations

Check out other product offerings and you'll see that nothing comes close to the flexibility and affordability of 3CX.

 

from 7G Technologies
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

3CX? We love it!

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Likes Best

3CX is feature rich! Amazingly easy to deploy and manage!

Likes Least

Make sure you find a good channel partner that is certified in 3CX. If they've taken the time to get certified then they know their 3CX!

Recommendations

If you're even thinking about a new phone system, you really should check out 3CX. Impressive cost savings and ease of use!

 

from Amiga Hosting
Specialty: Other
Number of employees: 1 Employee Employees number: 1 Employee

Installation Of 3CX Phone System On QNAP TS-453 Pro Using VMware

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I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Likes Least

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

Recommendations

I have looked at numerous PC based PBX Phone systems, both Windows and Linux based but none match the sophistication and range of features of 3CX. The Dashboard and interfaces of 3CX are so clear, making installation, set-up and activation fairly simple and straight forward, for any computer literate person.

 

from Dufeu IT Solutions Ltd
Specialty: Other
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

Unbelievably reliable and feature rich

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As an IT service provider we trialed a number of systems to see how fit they were for our customer base, 3CX came out on top with having the most features, being the most reliable and the easiest to use for both us as admins and the end customer. This system saves our customers thousands of pounds a year in landline charges and helps their staff be more productive.

Likes Least

To be honest there is nothing that we have a problem with.

Recommendations

Trial the 2 simultaneous call system (it is free) or use the demo version for a while and I am sure you will not need to look anywhere else for a new PBX.

 

from Lockstep Technology
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

3CX is an awesome SMB phone system

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3CX is one of the easiest phone systems I have ever worked with. It uses VoIP and you don't need any special hardware or network gear, and you can run it on a server. It has everything a big company needs, but it is easy enough for a company of 2 to use. I LOVE the fact that the Windows/MAC/iPhone/Android clients to use 3CX are FREE. I had to move it to a new server during a hardware upgrade an it was so easy I was amazed.

Likes Least

Yo need to find a good partner to help on initial setup, esp with the router port settings. Their website has lists though and after the initial setup it can be maintained with just a little training.

Recommendations

There is a free version for 2 call paths, It has limited functionality but is a good way to start.

 

from Kiwi VoIP
Specialty: Professional Services
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

Brilliant software for our company

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We tried lots of different systems and 3cx was a natural fit for our business and what we needed

Likes Least

My only problem i have had is Panasonic phones wont provision with 3CX, but i believe this is a Panasonic issue not a 3CX problem

Recommendations

Get a 3CX partner that has been around a while, ask if they are certified and advanced certified.

 

from Graeme Galt Consultants
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

25 users, Legal Professionals, previously on Analogue PABX

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Likes Best

It does what it says it will do :) I can manage from wherever, can give access to users to self manage certain parts of the system.

Likes Least

Would be good to be able to purchase simultaneous calls in increments of 1.

Recommendations

Check your hardware and recommended firmware levels. Assuming you are inside the guidelines you won't have any problems at all :)
Check the other vendors, you will quickly come back to 3CX

 

from BUBBLE IT SOLUTIONS LTD
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Amazing Windows PBX That Works!!

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Likes Best

Flexibility, reliability and the fact that its a Windows based PBX so no technical Linux background information is needed to get this product up and running.

Likes Least

Not a lot to be honest, it supports a wide range of products and services and is very flexible.

Recommendations

Look for a product that is easy to understand, reliable and requires little work to get up and running. A lot of the Linux alternatives require a lot of technical Linux experience which can make it very difficult to get up and running. The user interface for this product is easy to understand and the product just works so is really worth at the very least giving it a try.

 

from Bon Com pty Ltd
Specialty: Professional Services
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

3cx transforms business to be global

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it is effective and efficient and bring the costs of telecommunication low, It is the best innovation in 20th century.

Likes Least

its enables business continuation and client freedom to use technology in a hassle free environment, it is a true convergence an enable of internet of Things

Recommendations

examine its capabilities and connectivity , we are based in South Africa yet it make us be Global players in the ICT Sector, are you global after evaluating it

 

from XIRGO.ca
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

A Game changer

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For many years we've neglected the VOIP sector due to Asterisk requiring on it's own a specialist. As a MSP and It Consulting Firm we rely on our staff to pick up our new offerings quickly. With 3CX unlike asterisk, it's quick simple to pick up, learn and support.

Additionally I have to say I absolutely LOVE their SmartPhone App. It works very well even via 3G and LTE and did I mention it's FREE!

Likes Least

It some special instances it can be difficult to create some more advanced rules. For example, when forwarding a call to an external number making the Caller ID and number show a set name and number depending on which queue they are coming from. 3CX does have a way around this but it requires purchasing the 3CX Voice Application Designer module.

Recommendations

Try their free 2SC version. It installs quickly on any Windows 7, 8 & 10 Pro machine. You'll quickly fall in love.

 

from Matrix Systems Group, Inc.
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Wonderful SMB Software PBX

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Likes Best

As an IT industry professional and 3CX Partner, I have implemented numerous 3CX systems including offering it as a hosted solution to my clients. 3CX has been a great vendor to work with and their software is standards-based. The team has done a fantastic job at building a PBX that is easy to use, very well featured and fairly bulletproof. Even being Windows-based, all of my installs are rock solid. But what really sets 3CX apart from the rest of the pack are the mobile tools. Included in the system is a provisionable mobile application for Android and iPhone which extend the range of the traditional PBX outside the traditional physical boundaries of the office.

Likes Least

Major software updates have a habit of reorganizing the control panel.

Recommendations

There is a free trial available that is fully featured. Download, install and play. 3CX has also done a fantastic job of explaining their implementation of VOIP and the configuration of their system with a series of videos easily found on their website. I'd advise everyone interested in selling and/or replacing their existing PBX to give 3CX a try.

 

from Bear Technologies Corporation
Specialty: Professional Services
Number of employees: 10 to 14 employees Employees number: 10 to 14 employees

Versatile PBX

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Likes Best

We have used a lot of different PBX's over the years, and switched to 3CX due to it's versatility. There is no need for proprietary appliances or phones, and the list of devices they do support is large. The support is outstanding, fast, and easy to work with. Lots of great features that definitely stand up to or exceed many competing phone systems.

Likes Least

The documentation on the website could be more thorough or up to date with new version releases.

Recommendations

Requires a fair amount of network infrastructure knowledge to implement effectively.

 

from Butler Communication Systems
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Butler Communication Systems provides total support for 3CX

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Likes Best

Easy and affordable VoIP deployments for small to large applications.

Likes Least

Nothing. 3CX and BCS provide the support needed for trouble free installations.

Recommendations

Try it. You will be convinced this is the most cost effective VoIP PBX solution available today.

 

from XtremeTech LLC
Specialty: Professional Services
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

3CX - Best Phone System on the Market

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3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Likes Least

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.

Recommendations

When you evaluate phone systems, features are important, but make sure to look at what your licensing cost will be if you need to upgrade. That is where most phone system companies get you. They will get you into the phone system at a reasonable price, but as soon as you need to add more extensions or phone lines, the cost is unreal. 3CX does NOT use this tactic. They are very straight forward on their pricing. I would also recommend getting a hold of an authorized and trained rep and discuss your needs and see if that system will fit your needs.

 
 
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