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Business Phone Systems

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Nextiva Office logo
 
Winner of the "Product of the Year" award by Internet Telephony magazine for the last 4 years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an extremely affordable price point.... Read More
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Winner of the "Product of the Year" award by Internet Telephony magazine for the last 4 years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an extremely affordable price point.... Read More
 
Virtual Office by 8x8 logo
 
Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read More
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Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read More
 
Vonage Business Solutions logo
 
Vonage Business Solutions is a cloud-based unified communication solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to any internet... Read More
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Vonage Business Solutions is a cloud-based unified communication solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to any internet... Read More
 
FluentStream VoIP logo
 
FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting within a suite. The software is available both in cloud-based and on-premise deployment options. The... Read More
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FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting within a suite. The software is available both in cloud-based and on-premise deployment options. The... Read More
 
Jive PBX logo
 
Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Hosted PBX includes integrated products for business VoIP, video conferencing and contact center. All these... Read More
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Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Hosted PBX includes integrated products for business VoIP, video conferencing and contact center. All these... Read More

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ShoreTel Sky logo
 
ShoreTel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable efficient information flow within the organization. ShoreTel is a managed hosted VoIP solution that configures and manages everything... Read More
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ShoreTel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable efficient information flow within the organization. ShoreTel is a managed hosted VoIP solution that configures and manages everything... Read More
 
MegaPath logo
 
MegaPath is Business Voip software that works with medium to large-size businesses in any industry. The system offers companies Internet connectivity, unified communications, security services, managed networking services, and more. With... Read More
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MegaPath is Business Voip software that works with medium to large-size businesses in any industry. The system offers companies Internet connectivity, unified communications, security services, managed networking services, and more. With... Read More
 
AVOXI Core Cloud PBX logo
 
Since 2001, AVOXI has been developing call center and VoIP systems that serve the needs of businesses around the globe. With customers in 50 countries, AVOXI combines a telecom service with PBX and call center software in a hosted... Read More
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Since 2001, AVOXI has been developing call center and VoIP systems that serve the needs of businesses around the globe. With customers in 50 countries, AVOXI combines a telecom service with PBX and call center software in a hosted... Read More
 
RingCentral Office logo
 
RingCentral Office is a cloud-based business phone solution that offers business communication tools and helps to optimize communications for voice, fax and text. Core features of the solution include conferencing, auto-recording and... Read More
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RingCentral Office is a cloud-based business phone solution that offers business communication tools and helps to optimize communications for voice, fax and text. Core features of the solution include conferencing, auto-recording and... Read More
 
Business Voice logo
 
Business Voice is a cloud-based VoiP solution created by PanTerra. Users can take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection, giving... Read More
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Business Voice is a cloud-based VoiP solution created by PanTerra. Users can take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection, giving... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
inContact Hosted Call Center logo
 
Used by contact centers around the world, inContact’s SaaS-based call center software maximizes the quality and minimizes the cost of each and every client interaction. This call center solution has all of the features your customer-focused... Read More
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Used by contact centers around the world, inContact’s SaaS-based call center software maximizes the quality and minimizes the cost of each and every client interaction. This call center solution has all of the features your customer-focused... Read More
 
ContactWorld by NewVoiceMedia logo
 
ContactWorld, created by NewVoiceMedia, is a unified communication platform for any size corporation. It offers standalone call center functionality, including automatic call distribution, predictive dialer, call recording, auto attendant,... Read More
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ContactWorld, created by NewVoiceMedia, is a unified communication platform for any size corporation. It offers standalone call center functionality, including automatic call distribution, predictive dialer, call recording, auto attendant,... Read More
 
Five9 Cloud Contact Center logo
 
Five9 Call Center software enables agents to manage inbound, outbound, blended or multi-channel contact centers.  The smart dialer features help agents handle their live prospects. An intelligent routing tool routes calls to agents... Read More
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Five9 Call Center software enables agents to manage inbound, outbound, blended or multi-channel contact centers.  The smart dialer features help agents handle their live prospects. An intelligent routing tool routes calls to agents... Read More
 
Solgari Cloud PBX logo
 
Solgari Cloud PBX is an all-in-one, fully integrated PBX solution that can be customized to meet the needs of businesses of various sizes. Features and functionality as well as users and locations can be added or removed on an as-needed... Read More
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Solgari Cloud PBX is an all-in-one, fully integrated PBX solution that can be customized to meet the needs of businesses of various sizes. Features and functionality as well as users and locations can be added or removed on an as-needed... Read More
 
SafeSoft Cloud Contact Center logo
 
SafeSoft Cloud Contact Center by SafeSoft Solutions is a robust, integrated call center solution with a predictive dialer and inbound call support.  This cloud-based solution gives small and medium-sized businesses a full set of tools... Read More
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SafeSoft Cloud Contact Center by SafeSoft Solutions is a robust, integrated call center solution with a predictive dialer and inbound call support.  This cloud-based solution gives small and medium-sized businesses a full set of tools... Read More

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Fonality logo
 
Built on the idea that big company phone features should also be available to small- and medium- sized businesses, Fonality offers robust functionality that fits the the SMB budget. Their suite of applications is both flexible and... Read More
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Built on the idea that big company phone features should also be available to small- and medium- sized businesses, Fonality offers robust functionality that fits the the SMB budget. Their suite of applications is both flexible and... Read More
 
Answer360 logo
 
Answer360 is a powerful business VoIP phone system ideal for small and mid-sized businesses. Features include call transferring, call forwarding, auto attendants, and message delivery via email.
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Answer360 is a powerful business VoIP phone system ideal for small and mid-sized businesses. Features include call transferring, call forwarding, auto attendants, and message delivery via email.
 
Slingshot logo
 
Slingshot is a robust VoIP solution that offers numerous advanced features. Far more than a straightforward hosted PBX, it offers a predictive dialer and allows you to bring your own device instead of using specialized equipment.
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Slingshot is a robust VoIP solution that offers numerous advanced features. Far more than a straightforward hosted PBX, it offers a predictive dialer and allows you to bring your own device instead of using specialized equipment.
 
Cisco Unified Communications Manager logo
 
Cisco Unified Communications Manager is an advanced platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, Web conferencing and messaging. It enables... Read More
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Cisco Unified Communications Manager is an advanced platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, Web conferencing and messaging. It enables... Read More
 
UNIVERGE 3C logo
 
UNIVERGE 3C, NEC’s software-based IP-PBX, is a sophisticated platform for unified communications and collaboration. Its comprehensive functionality helped it earn the 2014 Internet Telephony Product of the Year award from technology... Read More
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UNIVERGE 3C, NEC’s software-based IP-PBX, is a sophisticated platform for unified communications and collaboration. Its comprehensive functionality helped it earn the 2014 Internet Telephony Product of the Year award from technology... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
Avaya IP Office logo
 
Avaya IP Office is a comprehensive communications and collaboration solution designed for small to midsize businesses. It’s capable of scaling up to support 2,000 users, so your phone system can easily expand as your business grows.  Moreover,... Read More
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Avaya IP Office is a comprehensive communications and collaboration solution designed for small to midsize businesses. It’s capable of scaling up to support 2,000 users, so your phone system can easily expand as your business grows.  Moreover,... Read More
 
OmniPCX Office RCE logo
 
OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited for small to midsize businesses with up to 200 employees. An all-in-one networking solution, OmniPCX Office RCE... Read More
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OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited for small to midsize businesses with up to 200 employees. An all-in-one networking solution, OmniPCX Office RCE... Read More
 
SendHub logo
 
SendHub is a comprehensive Business VoIP solution. The mobile capabilities and messaging system are two features we really like, and it's suitable for companies of almost any size. The system deploys on premise or web-based.
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SendHub is a comprehensive Business VoIP solution. The mobile capabilities and messaging system are two features we really like, and it's suitable for companies of almost any size. The system deploys on premise or web-based.
 
Huawei eSpace logo
 
Huawei eSpace is a unified communications solution designed for enterprises. Some models of the hardware IP PBXs at the core of the Huawei system can support up to 10,000 users per unit. Huawei Integrated Access Devices (IADs) enable... Read More
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Huawei eSpace is a unified communications solution designed for enterprises. Some models of the hardware IP PBXs at the core of the Huawei system can support up to 10,000 users per unit. Huawei Integrated Access Devices (IADs) enable... Read More
 
Ooma Office logo
 
Ooma Office is a VoIP solution designed and priced for organizations with one to 10 employees. While Ooma Office offers many of the same capabilities as more traditional IP PBXs, it also has  features that are specifically tailored... Read More
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Ooma Office is a VoIP solution designed and priced for organizations with one to 10 employees. While Ooma Office offers many of the same capabilities as more traditional IP PBXs, it also has  features that are specifically tailored... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
Intermedia Hosted PBX logo
 
Intermedia Hosted PBX is a cloud-based phone system designed to meet the needs of small to mid-sized enterprises with up to 1,000 employees. Users of Intermedia Hosted PBX get a range of features, such as hunt groups to make sure... Read More
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Intermedia Hosted PBX is a cloud-based phone system designed to meet the needs of small to mid-sized enterprises with up to 1,000 employees. Users of Intermedia Hosted PBX get a range of features, such as hunt groups to make sure... Read More
 
XO Hosted PBX logo
 
XO Communications is a provider of network services that offers a cloud-based phone system, XO Hosted PBX, designed for businesses with 50 to 1,000 employees. In addition to hosting VoIP applications, XO also offers SIP trunking services... Read More
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XO Communications is a provider of network services that offers a cloud-based phone system, XO Hosted PBX, designed for businesses with 50 to 1,000 employees. In addition to hosting VoIP applications, XO also offers SIP trunking services... Read More
 
Voice Complete logo
 
Level 3 offers both SIP trunking and Integrated Services for Digital Network (ISDN) services in a package known as Voice Complete. Businesses can use Level 3 SIP trunking to connect calls between VoIP systems and the traditional phone... Read More
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Level 3 offers both SIP trunking and Integrated Services for Digital Network (ISDN) services in a package known as Voice Complete. Businesses can use Level 3 SIP trunking to connect calls between VoIP systems and the traditional phone... Read More
 
NetVanta 7100 logo
 
ADTRAN’s NetVanta 7100 isn’t just an IP PBX, but a complete office-in-a-box solution that handles both data and voice networking. Designed for small to very small businesses, NetVanta 7100 is priced according to two licensing models:... Read More
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ADTRAN’s NetVanta 7100 isn’t just an IP PBX, but a complete office-in-a-box solution that handles both data and voice networking. Designed for small to very small businesses, NetVanta 7100 is priced according to two licensing models:... Read More
 
OBiPLUS logo
 
Obihai’s OBiPLUS is an on-premise IP telephony solution designed for very small businesses (i.e., those with 12 or fewer employees). Users can buy either a basic license, which supports up to four extensions, or a premium license,... Read More
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Obihai’s OBiPLUS is an on-premise IP telephony solution designed for very small businesses (i.e., those with 12 or fewer employees). Users can buy either a basic license, which supports up to four extensions, or a premium license,... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
MiVoice logo
 
Mitel MiVoice is a range of unified communications (UC) platforms designed for businesses with varying needs. Some MiVoice platforms are designed for small businesses with fewer than 250 employees, while others can scale up to 150,000... Read More
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Mitel MiVoice is a range of unified communications (UC) platforms designed for businesses with varying needs. Some MiVoice platforms are designed for small businesses with fewer than 250 employees, while others can scale up to 150,000... Read More
 
XMission Hosted PBX logo
 
XMission is an Internet service provider (ISP) that offers a cloud-based business phone system known as XMission Hosted PBX. Additionally, XMission offers SIP trunking services for businesses that want a single-vendor VoIP system.... Read More
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XMission is an Internet service provider (ISP) that offers a cloud-based business phone system known as XMission Hosted PBX. Additionally, XMission offers SIP trunking services for businesses that want a single-vendor VoIP system.... Read More
 
Broadview OfficeSuite logo
 
Broadview Networks’ OfficeSuite is a cloud-based phone system that offers a number of unified communications features. This solution is scalable, and can meet the needs of very small businesses (three or fewer employees) as well... Read More
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Broadview Networks’ OfficeSuite is a cloud-based phone system that offers a number of unified communications features. This solution is scalable, and can meet the needs of very small businesses (three or fewer employees) as well... Read More
 
3CX logo
 

3CX

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways. Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business... Read More
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3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways. Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business... Read More
 
IBM Sametime logo
 
IBM Sametime is a leading unified communications suite that offers enterprise-grade communication and collaboration applications. Users of IBM Sametime can integrate multiple channels of communication into an effortless and seamless... Read More
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IBM Sametime is a leading unified communications suite that offers enterprise-grade communication and collaboration applications. Users of IBM Sametime can integrate multiple channels of communication into an effortless and seamless... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
ShoreTel logo
 
In addition to providing a hosted PBX service (an offering that can be found here), ShoreTel also provides an on-premise solution that offers the conferencing, collaboration, presence and mobility applications and features collectively... Read More
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In addition to providing a hosted PBX service (an offering that can be found here), ShoreTel also provides an on-premise solution that offers the conferencing, collaboration, presence and mobility applications and features collectively... Read More
 
Phone.com logo
 
Phone.com is a hosted PBX solution designed for businesses with fewer than 50 employees. It offers SIP trunking service together with PBX service for a single-provider VoIP solution. Along with basic PBX functions like extensions,... Read More
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Phone.com is a hosted PBX solution designed for businesses with fewer than 50 employees. It offers SIP trunking service together with PBX service for a single-provider VoIP solution. Along with basic PBX functions like extensions,... Read More
 
TelePacific Hosted PBX logo
 
TelePacific Communications is a provider of voice and data services that offers a cloud-based phone system known as TelePacific Hosted PBX. TelePacific also offers SIP trunking, PRI/CAS and analog services for businesses with on-premise... Read More
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TelePacific Communications is a provider of voice and data services that offers a cloud-based phone system known as TelePacific Hosted PBX. TelePacific also offers SIP trunking, PRI/CAS and analog services for businesses with on-premise... Read More
 
PBXact logo
 
Schmooze Com, Inc. is the developer and corporate sponsor of FreePBX, which is a distribution of the open-source Asterisk telephony platform. True to its name, FreePBX is indeed free for businesses possessing the IT experience to deploy... Read More
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Schmooze Com, Inc. is the developer and corporate sponsor of FreePBX, which is a distribution of the open-source Asterisk telephony platform. True to its name, FreePBX is indeed free for businesses possessing the IT experience to deploy... Read More
 
Digium Switchvox logo
 
Digium, the developer of Asterisk (a widely used open-source telephony platform), offers a phone system known as Switchvox, which is available both as a Web-based and on-premise solution. Businesses with multiple locations can also... Read More
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Digium, the developer of Asterisk (a widely used open-source telephony platform), offers a phone system known as Switchvox, which is available both as a Web-based and on-premise solution. Businesses with multiple locations can also... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
Windstream Virtual PBX VoIP logo
 
Windstream is a provider of network services for business communications, including a suite of cloud-based applications for voice communications known as Windstream Virtual PBX VoIP. Windstream offers SIP trunking for businesses that... Read More
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Windstream is a provider of network services for business communications, including a suite of cloud-based applications for voice communications known as Windstream Virtual PBX VoIP. Windstream offers SIP trunking for businesses that... Read More
 
BroadVoice Cloud PBX logo
 
Broadvoice Cloud PBX is a fully scalable, hosted phone system that can meet the needs of businesses ranging in size from one to over 10,000 employees. Services are priced per extension per month. Broadvoice offers U.S.-based support... Read More
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Broadvoice Cloud PBX is a fully scalable, hosted phone system that can meet the needs of businesses ranging in size from one to over 10,000 employees. Services are priced per extension per month. Broadvoice offers U.S.-based support... Read More
 
Evolved Office IP Phone System logo
 
Evolve IP offers a cloud-based phone system known as The Evolved Office Hosted PBX, which is suitable for businesses with over 50 employees. Businesses can bundle Evolve IP SIP trunking with Evolved Office for a single-vendor solution. Moreover,... Read More
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Evolve IP offers a cloud-based phone system known as The Evolved Office Hosted PBX, which is suitable for businesses with over 50 employees. Businesses can bundle Evolve IP SIP trunking with Evolved Office for a single-vendor solution. Moreover,... Read More
 
OnSIP Hosted VoIP logo
 
OnSIP Hosted PBX by Junction Networks is a cloud-based phone system that includes standard PBX features, such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also available, such as a browser-based... Read More
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OnSIP Hosted PBX by Junction Networks is a cloud-based phone system that includes standard PBX features, such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also available, such as a browser-based... Read More
 
AirePBX logo
 
AireSpring AirePBX is a Web-based phone system for businesses with up to 1,000 employees. In addition to hosted PBX service, AireSpring offers SIP trunking for a single-provider VoIP solution. In addition to managed routers, AireSpring... Read More
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AireSpring AirePBX is a Web-based phone system for businesses with up to 1,000 employees. In addition to hosted PBX service, AireSpring offers SIP trunking for a single-provider VoIP solution. In addition to managed routers, AireSpring... Read More

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VirtualPBX logo
 
VirtualPBX is a scalable, hosted PBX suitable for small to midsize businesses with up to 100 employees. Instead of outsourcing support to overseas call centers, VirtualPBX offers free, U.S.-based support. Installation includes pre-configured... Read More
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VirtualPBX is a scalable, hosted PBX suitable for small to midsize businesses with up to 100 employees. Instead of outsourcing support to overseas call centers, VirtualPBX offers free, U.S.-based support. Installation includes pre-configured... Read More
 
FortiVoice logo
 
Fortinet offers a line of on-premise VoIP systems known as FortiVoice that scale from small businesses up to enterprises with 2,000 employees. In addition to IP connectivity, FortiVoice also supports connections to the public switched... Read More
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Fortinet offers a line of on-premise VoIP systems known as FortiVoice that scale from small businesses up to enterprises with 2,000 employees. In addition to IP connectivity, FortiVoice also supports connections to the public switched... Read More
 
ThinkingPhones logo
 
ThinkingPhones is a cloud-based phone system developed by Thinking Phone Networks suited for organizations with over 5,000 employees. This solution also offers SIP trunking for businesses that need a single-vendor VoIP solution.  ThinkingPhones... Read More
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ThinkingPhones is a cloud-based phone system developed by Thinking Phone Networks suited for organizations with over 5,000 employees. This solution also offers SIP trunking for businesses that need a single-vendor VoIP solution.  ThinkingPhones... Read More
 
VoiceMaxx CE logo
 
West IP Communications is a provider of cloud-based unified communications services. VoiceMaxx CE (Cisco Edition), West IP Communications’ hosted PBX offering, is based on the Cisco Hosted Collaboration Solution platform. While... Read More
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West IP Communications is a provider of cloud-based unified communications services. VoiceMaxx CE (Cisco Edition), West IP Communications’ hosted PBX offering, is based on the Cisco Hosted Collaboration Solution platform. While... Read More
 
Mobex Hosted PBX logo
 
Mobex provides bundled PBX and SIP trunking services to small businesses with fewer than 100 employees. Businesses can bundle these services for a single-provider phone system. Services are priced on a per user or per line (i.e., call... Read More
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Mobex provides bundled PBX and SIP trunking services to small businesses with fewer than 100 employees. Businesses can bundle these services for a single-provider phone system. Services are priced on a per user or per line (i.e., call... Read More

Call us for a free FastStart Consultation: (844) 852-3639


 
CloudCall Enterprise logo
 
SYNETY is a developer of cloud-based phone systems, one of which is the CloudCall platform. CloudCall Enterprise is a hosted PBX and SIP trunking solution; users only need a connection to the public Internet to make and receive calls.... Read More
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SYNETY is a developer of cloud-based phone systems, one of which is the CloudCall platform. CloudCall Enterprise is a hosted PBX and SIP trunking solution; users only need a connection to the public Internet to make and receive calls.... Read More
 
AskoziaPBX logo
 
AskoziaPBX is an on-premise IP-based phone system. It can be deployed either on vendor Askozia’s proprietary telephony servers or on virtual machines. Because the software for AskoziaPBX is sold as a firmware image with a Linux operating... Read More
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AskoziaPBX is an on-premise IP-based phone system. It can be deployed either on vendor Askozia’s proprietary telephony servers or on virtual machines. Because the software for AskoziaPBX is sold as a firmware image with a Linux operating... Read More
 
SwyxWare logo
 
Swyx offers a VoIP solution known as SwyxWare, which is specifically designed for small to midsized enterprises. SwyxWare is a software-based IP PBX system that supports up to 1,000 employees. While SwyxWare is available as a cloud-based... Read More
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Swyx offers a VoIP solution known as SwyxWare, which is specifically designed for small to midsized enterprises. SwyxWare is a software-based IP PBX system that supports up to 1,000 employees. While SwyxWare is available as a cloud-based... Read More
 
Masergy UCaaS logo
 
Masergy is a provider of cloud-based unified communications as a service (UCaaS). Though Masergy UCaaS is a cloud-based system, it can be integrated with existing on-premise IP PBX equipment for businesses that want hybrid deployments. Masergy... Read More
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Masergy is a provider of cloud-based unified communications as a service (UCaaS). Though Masergy UCaaS is a cloud-based system, it can be integrated with existing on-premise IP PBX equipment for businesses that want hybrid deployments. Masergy... Read More
 
Zultys MX System logo
 
Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Unlike IP-based phone systems that depend on third-party IP phones, Zultys also offers a proprietary line of IP... Read More
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Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Unlike IP-based phone systems that depend on third-party IP phones, Zultys also offers a proprietary line of IP... Read More

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Crexendo Cloud Business Phone System logo
 
Crexendo Cloud Business Phone System bundles hosted PBX applications with SIP trunking service for a single-vendor VoIP solution. Crexendo provides Internet connections over cable, T1, fiber optic, MPLS, metro Ethernet and DSL for... Read More
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Crexendo Cloud Business Phone System bundles hosted PBX applications with SIP trunking service for a single-vendor VoIP solution. Crexendo provides Internet connections over cable, T1, fiber optic, MPLS, metro Ethernet and DSL for... Read More
 
Business VoiceEdge logo
 
In addition to business-class broadband Internet service, Comcast now offers a cloud-based phone system known as Business VoiceEdge. Designed for businesses ranging in size from five to 500 employees, Business VoiceEdge bundles SIP... Read More
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In addition to business-class broadband Internet service, Comcast now offers a cloud-based phone system known as Business VoiceEdge. Designed for businesses ranging in size from five to 500 employees, Business VoiceEdge bundles SIP... Read More
 
Axon Virtual PBX logo
 
NCH Software offers a software-based business phone system called Axon Virtual PBX. While Axon is an IP PBX, businesses don’t need specialized telephony server hardware to run the system. Instead, it can be installed on standard... Read More
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NCH Software offers a software-based business phone system called Axon Virtual PBX. While Axon is an IP PBX, businesses don’t need specialized telephony server hardware to run the system. Instead, it can be installed on standard... Read More
 
iCall logo
 
iCall is a mobile VoIP solution designed for self-employed entrepreneurs and small startups. Whereas many VoIP systems require investments in hardware, such as servers and IP phones, iCall is a cloud-based solution that can run on... Read More
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iCall is a mobile VoIP solution designed for self-employed entrepreneurs and small startups. Whereas many VoIP systems require investments in hardware, such as servers and IP phones, iCall is a cloud-based solution that can run on... Read More
 
VOIPo Hosted PBX logo
 
VOIPo Hosted PBX Service is an IP phone system characterized by simple licensing. VOIPo’s service isn’t priced according to a per-extension or per-user model, but rather a “pay as you go” model. Users do not have to sign a... Read More
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VOIPo Hosted PBX Service is an IP phone system characterized by simple licensing. VOIPo’s service isn’t priced according to a per-extension or per-user model, but rather a “pay as you go” model. Users do not have to sign a... Read More

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Line2 Pro logo
 
Toktumi, Inc. is a provider of mobile VoIP solutions for entrepreneurs and startups, including Line2 Pro, a cloud-based phone system. Line2 Pro bundles hosted PBX applications with a SIP trunking service for businesses that need to... Read More
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Toktumi, Inc. is a provider of mobile VoIP solutions for entrepreneurs and startups, including Line2 Pro, a cloud-based phone system. Line2 Pro bundles hosted PBX applications with a SIP trunking service for businesses that need to... Read More
 
VOXOX Hosted PBX logo
 
Voxox is a provider of cloud-based communications solutions including Voxox Hosted PBX, a scalable hosted phone system. Voxox also bundles its SIP trunking service with a suite of hosted PBX applications for a single-vendor VoIP solution. Businesses... Read More
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Voxox is a provider of cloud-based communications solutions including Voxox Hosted PBX, a scalable hosted phone system. Voxox also bundles its SIP trunking service with a suite of hosted PBX applications for a single-vendor VoIP solution. Businesses... Read More
 
Phonebooth OnDemand logo
 
Bandwidth.com is a provider of Internet and telephone services that offers a cloud-based phone system known as Phonebooth OnDemand. This VoIP solution combines hosted PBX applications, such as auto attendants, with SIP trunking, a... Read More
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Bandwidth.com is a provider of Internet and telephone services that offers a cloud-based phone system known as Phonebooth OnDemand. This VoIP solution combines hosted PBX applications, such as auto attendants, with SIP trunking, a... Read More
 
Alteva Hosted VoIP logo
 
Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional... Read More
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Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional... Read More
 
Click2Coach Cloud logo
 
Click2Coach Cloud Workforce Optimization Software by Envision is a comprehensive Contact Center Workforce Optimization solution that helps its clients record customer interactions such as phone calls, email, chat conversations and... Read More
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Click2Coach Cloud Workforce Optimization Software by Envision is a comprehensive Contact Center Workforce Optimization solution that helps its clients record customer interactions such as phone calls, email, chat conversations and... Read More

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PIMS Dialer logo
 
The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
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The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
 
Telzio logo
 
Telzio is a cloud communications provider that offers a flexible small business phone system for businesses with one to 1,000 employees. Telzio’s solution includes SIP trunking—a network service that allows VoIP users to connect... Read More
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Telzio is a cloud communications provider that offers a flexible small business phone system for businesses with one to 1,000 employees. Telzio’s solution includes SIP trunking—a network service that allows VoIP users to connect... Read More
 
Mikogo logo
 
Mikogo is a Web conferencing solution that allows participants to join meetings within their Web browsers (including browsers on mobile devices) without downloading plugins or using Flash. Features include the ability to grant presenter... Read More
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Mikogo is a Web conferencing solution that allows participants to join meetings within their Web browsers (including browsers on mobile devices) without downloading plugins or using Flash. Features include the ability to grant presenter... Read More
 
Fuze logo
 
Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and Web conferencing functionality... Read More
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Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and Web conferencing functionality... Read More
 
Adobe Connect logo
 
Adobe Connect is a web conferencing software solution used by companies for conducting online meetings, webinars and training sessions. The solution is for adhoc collaboration as well as planned online meetings. The solution enables... Read More
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Adobe Connect is a web conferencing software solution used by companies for conducting online meetings, webinars and training sessions. The solution is for adhoc collaboration as well as planned online meetings. The solution enables... Read More

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itPBX logo
 
itPBX delivers a suite of business communication services to small and mid-sized organizations. The system is cloud-based eliminating the need to install additional hardware. Beyond PBX, call recording, computer telephony integration,... Read More
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itPBX delivers a suite of business communication services to small and mid-sized organizations. The system is cloud-based eliminating the need to install additional hardware. Beyond PBX, call recording, computer telephony integration,... Read More
 
ezTalks logo
 
EZTalks is a provider of video and Web conferencing solutions. The core functionality of the product includes HD video conferencing and screen sharing. EZTalks also offers toll-free audio conferencing, instant messaging, document sharing,... Read More
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EZTalks is a provider of video and Web conferencing solutions. The core functionality of the product includes HD video conferencing and screen sharing. EZTalks also offers toll-free audio conferencing, instant messaging, document sharing,... Read More
 
Aircall logo
 
Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read More
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Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across... Read More
 
ReadyTalk logo
 
ReadyTalk is a unified communications service provider that offers audio, video, and web conferencing solutions. The software provides standard audio conferencing via Voice over Internet Protocol (VoIP). Video calling enables users... Read More
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ReadyTalk is a unified communications service provider that offers audio, video, and web conferencing solutions. The software provides standard audio conferencing via Voice over Internet Protocol (VoIP). Video calling enables users... Read More
 
Ringio logo
 
Rigio is a web-based call center software that features a CRM dialer, call routing, analytics, and more. It’s used by sales teams in many industries such as healthcare, media, non-profit, and banking. The system can integrate with... Read More
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Rigio is a web-based call center software that features a CRM dialer, call routing, analytics, and more. It’s used by sales teams in many industries such as healthcare, media, non-profit, and banking. The system can integrate with... Read More

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Sharpen logo
 
Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More
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Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More
 
CorvisaOne logo
 
CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or every day business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
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CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or every day business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
 
Highfive logo
 
Highfive is a vendor that creates video conferencing software and in-room video system hardware. Licensing is on a per-room basis, with unlimited users and usage and no named user fees. Subscriptions to Highfive’s cloud-based services... Read More
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Highfive is a vendor that creates video conferencing software and in-room video system hardware. Licensing is on a per-room basis, with unlimited users and usage and no named user fees. Subscriptions to Highfive’s cloud-based services... Read More
 
UniVoIP logo
 
OfficeConnect by UniVoip is a cloud based phone system that delivers many features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial, and call recording. The platform is targeted towards medium... Read More
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OfficeConnect by UniVoip is a cloud based phone system that delivers many features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial, and call recording. The platform is targeted towards medium... Read More
 
Skype for Business logo
 
Skype for Business is a voice messaging tool that enables teams and individuals across the world to communicate and collaborate. It offers both Web-based and on-premise solutions and is best suited for organizations that operate across... Read More
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Skype for Business is a voice messaging tool that enables teams and individuals across the world to communicate and collaborate. It offers both Web-based and on-premise solutions and is best suited for organizations that operate across... Read More

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AT&T UC Voice logo
 
AT&T UC Voice is a Web-based business Voice over Internet Protocol (VoIP) software solution that enables employees to communicate and collaborate via Internet Protocol (IP) phone, video phone and softphone. The system integrates with... Read More
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AT&T UC Voice is a Web-based business Voice over Internet Protocol (VoIP) software solution that enables employees to communicate and collaborate via Internet Protocol (IP) phone, video phone and softphone. The system integrates with... Read More
 
Verizon UCCaaS logo
 
Verizon UCCaaS is a unified communication and collaboration service that enables employees in an organization to interact and work together in a collaborative virtual environment. It offers cloud-based services as well as hybrid solutions... Read More
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Verizon UCCaaS is a unified communication and collaboration service that enables employees in an organization to interact and work together in a collaborative virtual environment. It offers cloud-based services as well as hybrid solutions... Read More
 
Versature logo
 
Versature is a cloud-based business voice over IP (VoIP) software solution. Its key feature is a hosted private branch exchange (PBX) system. Versature offers specialized solutions for different industries such as financial services,... Read More
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Versature is a cloud-based business voice over IP (VoIP) software solution. Its key feature is a hosted private branch exchange (PBX) system. Versature offers specialized solutions for different industries such as financial services,... Read More
 
Speakeasy logo
 
Speakeasy is a conference calling Web and mobile app for sales productivity. Key features include call recording and Salesforce integration. This solution can automatically record meeting notes and log calls to Salesforce. Speakeasy... Read More
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Speakeasy is a conference calling Web and mobile app for sales productivity. Key features include call recording and Salesforce integration. This solution can automatically record meeting notes and log calls to Salesforce. Speakeasy... Read More
 
Zoiper logo
 
Zoiper is a custom softphone solution that can be accessed via the Web or deployed on-premise. It caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their... Read More
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Zoiper is a custom softphone solution that can be accessed via the Web or deployed on-premise. It caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their... Read More

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XLite logo
 
X-Lite is a VoIP softphone product that is useful for those with high-speed broadband connections or VoIP systems. The solution supports video calls, conference calls, traditional phone use and instant messaging. It also offers features... Read More
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X-Lite is a VoIP softphone product that is useful for those with high-speed broadband connections or VoIP systems. The solution supports video calls, conference calls, traditional phone use and instant messaging. It also offers features... Read More
 
CSipSimple logo
 
CSipSimple is a session initiation protocol (SIP) -based client application that allows users to make calls over the internet to anywhere in the world. Users can make free phone calls to others using the same application, and they... Read More
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CSipSimple is a session initiation protocol (SIP) -based client application that allows users to make calls over the internet to anywhere in the world. Users can make free phone calls to others using the same application, and they... Read More
 
Truly Wireless logo
 
Truly Wireless is a business voice over IP (VoIP) software solution available as a mobile application. Key features include an auto- or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an... Read More
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Truly Wireless is a business voice over IP (VoIP) software solution available as a mobile application. Key features include an auto- or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an... Read More
 
Cisco Business Edition 6000 logo
 
Cisco Business Edition 6000 enables teams to collaborate together through a single, integrated platform. The solution offers basic communications capabilities such as conferencing, paging, messaging, video and voice chat and routing,... Read More
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Cisco Business Edition 6000 enables teams to collaborate together through a single, integrated platform. The solution offers basic communications capabilities such as conferencing, paging, messaging, video and voice chat and routing,... Read More
 
MyOwnConference logo
 
MyOwnConference is a cloud-based web conferencing platform. It is used by small and midsize businesses in a variety of industries for web conferencing and broadcasting live webinars and online training sessions to a remote audience. MyOwnConference... Read More
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MyOwnConference is a cloud-based web conferencing platform. It is used by small and midsize businesses in a variety of industries for web conferencing and broadcasting live webinars and online training sessions to a remote audience. MyOwnConference... Read More

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MightyCall logo
 
MightyCall is a cloud-based business VoIP solution suitable for small businesses. Users can manage customer service calls and communications from multiple channels in one platform. MightyCall can manage incoming calls including toll-free,... Read More
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MightyCall is a cloud-based business VoIP solution suitable for small businesses. Users can manage customer service calls and communications from multiple channels in one platform. MightyCall can manage incoming calls including toll-free,... Read More
 
DLS Hosted PBX logo
 
DLS Hosted PBX is a voice over IP solution for small and midsize businesses in industries such as health care, media and entertainment, manufacturing, retail and transportation. Cloud-based and on-premise deployments are available.... Read More
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DLS Hosted PBX is a voice over IP solution for small and midsize businesses in industries such as health care, media and entertainment, manufacturing, retail and transportation. Cloud-based and on-premise deployments are available.... Read More

 

Buyer's Guide

by Daniel Harris,
Market Research Associate
Last Updated: April 21, 2017


The complexity of the business telephony market is nothing short of staggering. With hundreds of differences—some minor, some major—in technology, features and usability, buying a new VoIP phone system can get very confusing very quickly.

We’ve written this buyer’s guide to make business telephony a little easier to understand, and to make the buying process a little more palatable. Here’s what we’ll cover: 

Traditional Business Phone Systems
VoIP Phone Systems
Software Applications
Pricing Considerations
Recent Events You Should Know About

Traditional Business Phone Systems

Traditional business phone systems use the traditional landline telephone system, often called the Plain Old Telephone Service or POTS. VoIP phone systems, discussed below, use the Internet instead of the POTS. Overall, the technology is in a state of transition from traditional to VoIP, and many businesses have phone systems using elements of both.

Private Branch Exchanges (PBX)
In a PBX system, every office phone is connected to a single, centralized router within the office, which then assigns a unique line (called a trunk) to the public telephone network. A PBX allows internal calls to be routed without connecting to the public phone network at all—translating to significant cost savings, particularly in large offices.

The term "PBX" originates from the days when a live operator manually connected lines (exchanging branches) at a company’s internal switchboard. Though today’s technology is wildly different (there aren’t always branches, nothing’s being exchanged and the business phone system is often managed remotely, which means it’s not even private anymore), the term is so widespread in the industry that it is still used to describe any in-house office phone system. Related acronyms you might hear include:

  • IP PBX: Internet Protocol Private Branch Exchange
  • PABX: Private Automatic Branch Exchange
  • EPABX: Electronic Private Automatic Branch Exchange

Key Systems
In a key system, the user selects the line manually, with lights indicating which lines are in use. Though this is a useful feature for small office systems, it quickly becomes impractical as the number of users grows. (Imagine a key system with 50 lines.)

As technology has improved, a hybrid model has emerged that routes keyed phones through an electronic system, similar to a PBX. This has allowed for the rapid merging of keyed and PBX features, plus the development of new features such as:

  • Monitoring the system from a remote location
  • Caller ID
  • Voicemail
  • User- or office-specific limitations (e.g., no international calls)

Though this description drastically oversimplifies all that goes into the technology, what’s important to note is that most keyed systems today operate through some form of hybrid model.

Choosing Between a PBX and a Hybrid Key System
Though these technologies have converged over time, their usability and features make them very different at the user level. Since a modern PBX control unit is essentially a specialized computer, it provides automated call distribution and many more features associated with computer telephony integration (CTI, described in more detail below). The behavior of a hybrid key system, however, may be far more preferable (and more cost-effective) for smaller businesses that don’t need those features or more than a dozen or so lines.

BehaviorKey/Hybrid SystemPBX
Line selection User selects the line, or the system defaults to the first available line. User dials an “escape number” (usually 9, in the U.S.) to access an outside line. (Note that modern systems can often bypass this step through software that recognizes how calls should be routed based on the first number or numbers.)
Inbound calls Can be answered by multiple people. Often, the phone will ring simultaneously at multiple endpoints, and whomever answers first gets it. Calls are routed to a specific user, often automatically to the first available user of a specified type.
Ideal for >50 employees and/or call centers

VoIP Phone Systems

Voice over Internet Protocol, or VoIP, sends communication data through the Internet rather than through a traditional phone line. The biggest benefit of VoIP telephone systems for businesses is that they provide more features and usability at a fraction of the cost: Rates on long distance and international calls, in particular, are much lower. They're also more expandable than traditional phone lines, since they're limited by digital bandwidth rather than by the number of physical lines.

VoIP has further blurred the distinction between key systems and PBXs, since there are now business telephone systems that can perform the functions of both. Here we’ll look at three examples of business VoIP phone systems, starting simple and moving to the more advanced.

A Simple Business VoIP System
The most basic business VoIP system is telephone software run on an office computer. This phone software, also known as a softphone, can receive and make phone calls to any phone number over the Internet. Remember, VoIP calls can be placed to any type of phone; they aren’t restricted to calling other VoIP phones. (If you’re new to VoIP, check out our beginner’s guide.)

The business using the system pays its VoIP provider for a single telephone number. Any calls made to that number will be received by that softphone. Calls made from that account’s softphones will display the company’s own Caller ID information. Customers won’t know if they’re called from a softphone at the office, or a softphone running on a laptop on the road, as long as both are on the same account, a benefit to some.

Many VoIP providers offer softphones and come bundled with basic features like customizable voicemail.

A Typical Business VoIP System
An example of a more typical VoIP system would be found in a small business of 10 employees, each with their own VoIP desk phone. Called “hardphones,” these look like traditional office handsets but connect directly to the office’s computer network. VoIP hardphones can be purchased separately or included as part of a service provider’s plan.

Since the office has multiple phones, calls need to be directed and managed between them. This is the job of a central switchboard or Private Branch Exchange (PBX). While there are many feature-rich hardware PBXs available, there are also free software PBXs that run on small computers. A third, and increasingly popular, option is to have a cloud-based PBX. This is a service offered by many VoIP providers and requires no on-site hardware.

Most PBXs also provide the company’s Interactive Voice Response (IVR) system, the automated voice directory that greets and directs outside calls.

An Advanced Business VoIP System
An advanced business VoIP system would be one for a business with hundreds of employees and several remote offices. Here, all employees have hardphones, which connect to the company’s on-premise or cloud-based PBX using their local office’s computer network. Through the PBX, any employee in any office can connect directly to, or transfer calls to, any other employee.

These employees may also have softphones on their cell phones and laptops, which they use while on the road. The softphones also connect to the company’s cloud-based PBX, but connect via whichever data service is available (e.g., 3G/4G or WiFi). These softphones function exactly like the hardphones in the offices.

Most large corporations with multiple offices maintain PBXs in each office which act as one system by coordinating over the Internet, often via SIP trunks and/or using mobile SIP clients.

Benefits of VoIP
A business VoIP system can replace a traditional analog phone system, reducing costs and adding communication functions that help the business operate more efficiently.

Sophisticated functionality. A business VoIP system improves internal and external communications with a variety of real-time tools, such as text messaging, video conferencing and remote collaboration.

Increased efficiency. Apart from adding functions that make communications run more smoothly, a VoIP system brings other efficiencies such as the ability to expand and upgrade a system with relative ease.

Easier redundancy. Digital systems are much easier to back up than analog systems. There’s no easy way to have a backup of the telephone lines outside your office, but you can have your Internet service delivered by several independent means. 

Cost reduction. The flat-rate and tiered plans offered by VoIP providers are generally more competitive than the service plans offered by traditional phone providers. You can also save money on hardware by using cloud-based switchboards and inexpensively adding phone extensions.

Software Applications for Business Telephony

Many of the more basic features below (e.g., call recording or Internet faxes) are common to almost all office phone systems. More advanced functionality like CTI, ACD and auto-dialers will usually be add-ons as part of a more advanced PBX system.

Computer telephony integration (CTI) CTI primarily describes the integration between telephone functions and a user’s desktop computer (including with your CRM or ERP software, if applicable). Common functions of a CTI include the ability to use a computer for phone control (placing, answering, terminating or transferring calls); to show call information (from caller ID, data entered during the routing process and tracked information like call time); to control your active state (ready, busy, away etc.) and, at the server level, to route calls appropriately.
Softphone Rather than having a dedicated phone line, a headset is plugged into the user’s computer, which is then used as the phone source.
Mobility One main advantage of modern phone systems for businesses is the ability to connect any user into the system, even if they’re not physically in the same building. This allows companies to incorporate mobile devices, home offices and multiple locations.
Auto dialer/predictive dialer The system places an outbound call automatically; when someone answers, he is connected to an internal user.
Automatic call distribution (ACD) ACD queues distribute inbound calls according to the desired routing selections. ACD might include: routing calls to the appropriate person; ranking callers so they can be answered in a certain order; or automatic ring-back (giving callers an option to receive a call back rather than wait on hold).
Interactive voice response (IVR) The ability to use vocal or keypad inputs to interact with the phone system. Allows the company to set up how calls are routed, what buttons can be pressed at what time and where calls go.
Call recording Record phone calls and upload the recordings to a secure server and/or deliver them through email. Note that CTI allows for enhanced data to be included as part of call recordings—e.g., a report of caller information, customer complaint, how the call was routed or how long the caller was on hold.
Conference calling The ability to link multiple phone lines together on a single call.
Video conferencing Audio and video conference technology can usually be incorporated directly into all users' workstations, allowing them to lead or join conferences from their own desks.
Internet fax Faxes can be sent and delivered electronically through email or through the company’s document control system. Note that when you’re buying a system, it’s helpful to your provider if you let them know how you use faxes, since there are many different ways to perform this function.

Pricing Considerations

Pricing for a business telephony system will be based on a number of factors.

First will be the size of your company: typical measures include number of locations, number of phones and number of outbound phone lines. One of the tricks of implementation is balancing cost against coverage; each additional phone line costs more money, and you want to get all the phone lines you’ll need at your highest traffic times—but no more. (If you’re not sure what you’ll need, any company you contact will be able to make a recommendation based on how your phones are used.) Multiple locations adds an extra layer of complexity, since it’s obviously much more complicated to connect two offices (or 10, or a 100) and mobile devices into a system than it is to operate one office independently.

The second factor affecting commercial phone systems' price will be the features, functionality and usage. A system with extensive CTI capabilities or ACD queues or with functionality for large-scale conference calls will cost more than one without. Large numbers of long distance or international calls, 800 numbers, call recording and other features will impact pricing, too. Companies with a large number of mobile devices may need to separately purchase software to manage them.

Finally, your industry and the operational and legal requirements it is bound by will have an impact on the system you buy and the functionality you need. For example, hotels have their own set of safety and privacy requirements; healthcare has HIPAA concerns that limit the type of deployments they can use; businesses in the financial services and government sectors have major security needs; and any company that takes credit cards over the phone will need to take into PCI compliance into account, which requires an encrypted line and halting any call recording that might be taking place during the credit card transaction. (Companies may also wish to invest in a robust, dedicated IT security platform.)

Note that many companies that deal in the business telephony market do it as part of a larger package—for example, you might hire the same company to be your broadband Internet provider, your network administrator and your business phone service provider all in one. Obviously, this will further impact pricing.

Key Considerations

Internet telephony. As Internet technology continues to grow and expand, Voice over IP is becoming an increasingly popular business phone solution. Business VoIP adoption reached 15 percent in 2013 (as reported by the FCC in 2014), with businesses of all sizes jumping on board. As this is clearly the direction the business telephony market is headed, VoIP is an option you should seriously consider.

Outsourcing IT. In the 1990s, a business trend of focusing on core competencies started to take root. Under this principle, even large businesses realized they could produce better results by allowing specialists to come in and manage all the processes that weren’t part of their specific area of expertise. IT and business telephony have both been a major part of that trend. So rather than investing in your own business telephone infrastructure and hardware, you may want to consider letting your service provider bring all that in for you.

Hosted cloud systems. As broadband Internet connections continue to get faster, cheaper and more reliable, cloud-based PBX phone systems continue to grow in popularity. These provide all the functionality of a full PBX or key phone system but are hosted on the service provider's servers. Simpler management and lower upfront cost are two selling points for hosted cloud systems.

Industry-specific systems. There are some industry-specific legal considerations that apply to business phones and business VoIP systems. A clear understanding of how phones are used within the specific industry will also help answer some of the following considerations.

VoIP phones. Business VoIP systems can use hardphones, which look and function just like traditional office telephone handsets. They can also use software phones, or softphones, where a headset is attached to a computer and calls are placed and received via the VoIP provider’s software interface.

Bandwidth. The Internet connection from the Internet Service Provider (ISP) must have sufficient bandwidth. Quality of Service (QoS) measures need to be in place to prioritize bandwidth usage so that voice calls get preference over non-real-time network uses.

Backup. When a company relies on an Internet connection for all communications, as can be the case with VoIP systems, it’s important to have a backup plan for when that connection has problems.

Recent Events You Should Know About

Microsoft expands Skype for Business services. In April 2016, Microsoft released the Cloud Connector Edition of the Skype for Business Server in 17 additional countries. This edition of the Skype for Business phone system enables businesses to connect an on-premises PBX or gateway to Microsoft’s cloud phone system in order to use their existing telecommunications providers instead of Microsoft’s SIP trunking services for connections to the traditional phone network.

Google launches Duo video-calling app to compete with consumer offerings. Google has launched a consumer video calling app called Duo in a bid to better compete with Skype and FaceTime in the massive consumer video calling market. Duo focuses on simplicity and only offers person-to-person calling. The lack of support for conference calling, text messaging, and desktops/laptops means that Duo is not useful for business communications when compared to similar offerings, including those from Google. Google’s communications client for businesses is Hangouts, not Duo.

8x8 unveils next-generation capabilities for global contact centers to optimize customer and agent experiences. Enterprise Communications as a Service (ECaaS) provider 8x8, Inc. launched next-generation capabilities for its Virtual Contact Center (VCC) solution. These new capabilities include native quality management capabilities and customer journey analytics, which serve to give contact center managers full visibility into the customer life cycle for an interaction.

Free Download:
Business VoIP Systems Pricing Guide

 

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