Aircall Software


 

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.

 

Aircall - Dashboard Overview
 
  • Aircall - Dashboard Overview
    Dashboard Overview
  • Aircall - Flexible Call Cascade
    Flexible Call Cascade
  • Aircall - Collaborative Call Activity Feed
    Collaborative Call Activity Feed
  • Aircall - Softphone Dialer
    Softphone Dialer
  • Aircall - User Working Hours Management
    User Working Hours Management
  • Aircall - Shared Contacts
    Shared Contacts
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

71 Reviews of Aircall

 

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Software Advice Reviews (9)
More Reviews (62)

Showing 1-9 of 9

Floris from 930430
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Monthly amount tacitly increased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and the ability to launch a new phone number with a few clicks were my reason to become a customer of Aircall. As a customer, I found out how user-friendly the Aircall applications are and that's definitely a plus. If their customer service was just as good as their applications, I might even recommend people.

Cons

I think tacitly and unilaterally changing the terms of an agreement is a sin for every self-respecting company. On my invoice of this month suddenly there was a different amount. This was $ since March 2016, but it was suddenly raised to $ The same amount appeared to have been debited from my credit card last month.

The inquiry resulted in a story about emails in which they would have announced the change. I never received these emails, otherwise, I would have taken immediate action. Fortunately, the last bill has been refunded now. I do, however, want to warn people who are considering using Aircall: price increases are made without notice.

 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very solid choice for small(er) companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

 
 

Amber from Bellhops
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good for small teams

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!

 
 

John from Think Smarter Inc.
Specialty: Professional Services

April 2016

April 2016

A tool with tremendous value at a modest cost

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Likes Least

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Recommendations

Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else.
Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!

 
 

Mike from PayCar
Specialty: Finance

March 2016

March 2016

great app, great quality, wouldn't change it for the world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

very easy to use, and the quality of the calls are perfect

Likes Least

sometimes a bit buggy : the date and time of the calls are not perfect

Recommendations

don't hesitate, it works like a charm, and the support is amazing too

 
 

Danyell from Smile Brilliant
Specialty: Contact Center

March 2016

March 2016

Great Online Phone App =]

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use, and if you need help you can get it right away!

Likes Least

Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.

Recommendations

The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!

 
 

Bill from Honor's Builders, LLC
Specialty: Media and Entertainment

March 2016

March 2016

Aircall is a great tool for startups and growing businesses alike

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

Likes Least

- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.

Recommendations

A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend.
Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!

 
 

Thais from Uber
Specialty: Other

March 2016

March 2016

Great product, definitely fits our needs !

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.

Likes Least

So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.

Recommendations

I would recommend explaining why and who they use, and how it helped them perform better.

 
 

Lloyd from The Aark clinic
Specialty: Healthcare

March 2016

March 2016

Simple but very effective

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras

Likes Least

It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great

Recommendations

Always consult the vendor if you require any further specifications as they are very eager to provide the best service.

 
 
 
Showing 1-20 of 62

Floris

May 2017

May 2017

Monthly amount tacitly increased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the ability to launch a new phone number with a few clicks were my reason to become a customer of Aircall. As a customer, I found out how user-friendly the Aircall applications are and that's definitely a plus. If their customer service was just as good as their applications, I might even recommend people.

Cons

I think tacitly and unilaterally changing the terms of an agreement is a sin for every self-respecting company. On my invoice of this month suddenly there was a different amount. The same amount appeared to have been debited from my credit card last month.

Inquiry resulted in a story about emails in which they would have announced the change. I never received these emails, otherwise I would have taken immediate action. Fortunately, the last bill has been refunded now. I do, however, want to warn people who are considering using Aircall: price increases are made without notice.

Source: GetApp
 

Sosthène from LeCiseau
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are using Aircall as a classic phone. We received call from our partner and customer and they always tell us the sound is pretty good. The app is reactive :)

Cons

There is a big problem when I'm connected at the same time on my laptop and on my phone. I would like to be connected on both when i'm not in front of my computer !

Source: GetApp
 

Nicholas from Penn State University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Aircall for Student Media Creator Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pros

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Advice to Others

If you need a web-based phone platform that's fast to deploy, simple to use and exceptionally reliable, you can't miss Aircall.

Source: GetApp
 

Alex from LegalTrek

March 2017

March 2017

Really not happy with AirCall service and quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This guys made a slick interface but provided POOR quality of both SERVICE and TELEPHONY itself. We are finally moving away from them to a more reliable and responsive provider!

Pros

Slick interface

Cons

Poor quality, and most importantly poor customer service, giving you basic answers while they do nothing to improve service

Advice to Others

I would be careful if you are not in US,

Source: Capterra
 

Bandela B. from Chekweb
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Perfect tool for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using aircall for more than a year now. I must say its a perfect tool for small businesses. Its cost-effective and does the job. I wont hesitate to recommend it to anyone.

Source: GetApp
 

Olivier from TactikMedia
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

It do not work on Mac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They made me loose a good hour trying to make it work just to finally tell me that their app apparently do not work on Mac. So, they emailed me back telling me it was all fix, tryed it again and do not work either. So basically, if you're on Mac, forget it even though they market that they do.

Pros

Looked neat and design is cool, the idea overall is great and it is suppose to integrate with pipedrive

Cons

Nothing work !

Advice to Others

Make sure you have some spare time to figure out what's wrong

Source: Capterra
 

Vincent from SchoolMouv
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Just perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very good call cloud center. The quality is perfect I never had an issue. You could use it on your desktop and phone.

Source: Capterra
 

Maël

December 2016

December 2016

Our e-commerce official phone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a industrial furniture manufacturer, we use Aircall for all our phone lines. BARAK'7 is active in 4 countries and Aircall makes our live so easy that I would highly recommend the service!

Source: GetApp
 

Ronald from Cabify
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Aircall Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had a good experience with Aircall in these couple of months. Call quality is cool. The app for android has improved a lot since the first time that I used it. I love it because I can now receive calls directly to the app and I can also forward them to any phone number, if needed.
Customer support response time is very short and I am really satisfied because of the solution to my problems. They are very polite and are always willing to help. That´s attractive for customers in general. Make the customer always feel as part of the family.

Pros

-Make & Receive calls through the app.
-Forward to phones feature
-Great customer support

Cons

-Cannot play with some settings through the app. That´s it!

Advice to Others

If you´re considering Aircall, it is highly recommended. I´m in love with it.

Source: GetApp
 

Jorj Delvir from Remote Workmate
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Excellent phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent phone system. Very easy to use and compared to other phone systems I tried in the past, they have above average call quality and connection. Excellent customer support team and their sales team really eases the transition from one system to another. I find them very organised and easy to speak with

Pros

- Excellent voice quality
- Simple and easy to use
- Excellent customer service
- Cheaper pricing compared to other overrated phone systems
- Reasonable call rates

Cons

- No conferencing / meeting ID number feature yet

Advice to Others

Loved it the first time i tried the product

Source: GetApp
 

Wendee

November 2016

November 2016

Huge Help In Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've played around several phone systems for our customer service team in recent years. We've had to drop some of them due to incompatibility issues. It has been a success with Aircall. It's not only user - friendly, it has also the best overseas reception. We've never had issues with call connections and compatibility so far. Highly recommended!

Pros

The ease of the interface is absolutely helpful, especially that we multitask often. Everything is at your glance and does not get in the way of our customer service system.

Cons

We have yet to discover one and when we do, we will be sure to reach out.

Advice to Others

An absolute tool, highly recommended!

Source: GetApp
 

Benjamin from JeMoove
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed

Pros

customer sevice, easy to use, fast configuration, redirection to our mobile

Cons

there is no cons for the moment

Advice to Others

Go for it if you need a number. Not expensive and really easy

Source: GetApp
 

Brian from Logmatic.io
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great business tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use Aircall daily for my prospection in the UK. It is quite useful and very easy of use. I had tried with Skype enterprise but it was tough and long to install and not that flexible.

Pros

Ease of use
Quickly installed
Good quality sound

Cons

Sometimes there can be a small gap between words and sounds, but it is sporadic.

Source: Capterra
 

Matthieu from HiPay Group
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2016

May 2016

Pretty, and usable

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

We use it for our customer care, in a team of 5 people.
We had a great experience with the online app. It does connect with our Customer Care tool, but still need some adjustments on our side to use the AirCall API.

Pros

We had a great service with AirCall Team.
Many great functions.
The app is very easy to use.

Cons

Lacks a windows version for the moment.

Source: GetApp
 

Yuval from Lemonade Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2016

May 2016

Just what we needed.

Product Quality

Product Quality
Quality

Used this for tracking, recording calls and following up on them on an external system. Outbound integration is great. Service and support are top notch. Highly recommended.

Pros

Easy integration, good pricing, great support.

Cons

Outbound API is still at the beginning, but improving rapidly.

Source: GetApp
 

Jason from Destination Global
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2016

April 2016

An Excellent Virtual Phone System

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We've used a host of virtual phone systems in the past, but recently made the switch to AirCall for good. Our businesses requires international phone numbers for incoming calls, excellent and stable call quality for outgoing calls, custom voicemail, call transfers and call forwarding. AirCall provides all of this in a wonderfully designed and simple package. There's no hardware, so my team can create virtual offices from anywhere in the world. Give AirCall a try, you won't be disappointed.

Pros

Customer Service (by phone, chat, or email), quick purchase of new phone numbers, call quality/stability, call transfer between team members, call forwarding feature, no hardware

Cons

Better reporting for the premium plan would help smaller businesses

Source: GetApp
 

Hristo from LegalTrek
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2016

April 2016

Great App

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

I have been using AirCall for a few months now and I would like to say it is a pretty neat app. It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Pros

Easy, cheap, works pretty well, multiple accounts

Cons

Sometimes the connection is not perfect but it works great for most of the time :)

Source: GetApp
 

Niall

April 2016

April 2016

Excellent service, Very few issues.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We changed from a basic landline service to Aircall. It is simple to set up and use. This is the first time that I have used a VOIP and being able to change from using one phone number to another at the click of a button is very helpful. I haven't had any problems with the app so far so I haven't had to contact the customer support team, but you do get very short polite messages from their support team every now and again, just making sure that you are not having any problems with their service.
A nice feature which I would like to see added to the app would be a basic reporting system. Being able to see who is making the calls and who they're calling is a great feature of the app but I think that they could take it forward one step and add in a reporting aspect.

Pros

It's extremely user friendly.
Very easy to set up.
The quality of the calls internationally is top notch.

Cons

The band width when using the head set is much higher than when using the phone and as a result the line can be muffled or even drop out from time to time. That's more down to the high volume usage of our own lines.

Source: GetApp
 

Udson from LinkBiz
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2016

April 2016

Great app!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We had some problems with our phone system. The Aircall emerged as a solution to this problem, yet we are satisfied with app performance.
The diary of missed calls and voicemail report helped us to have a closer contact with our clients and always meet their demands.

Pros

App easy to install and use, support in Portuguese, fast attendance for support.

Cons

The desktop application still does not work properly.

Source: GetApp
 

Esther from Maxpho
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2016

April 2016

Great Call App!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

It's been a while since we moved from our former call system to Aircall and by now I must say we don't regret it!
It is simple to set up and use. A good thing that I love about it is the edition of the calls, contacts, etc and the fact that you can transfer the calls both to your colleagues and your own cell phone.
If anytime we have had any kind of problem, Aircall has a very efficient and kind Customer Help team. They treat you in a very personal way and I must say this is a fact I value very much.
The only problems we have rarely found are some cuts when picking up the phone and some problems of incompatibility with our headphones, but also in this case we have had the all the support from the Aircall team.
I definitely recommend this app to any person/company!

Source: GetApp