Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.
Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.
Managers will be able to make data-driven decisions with the analytics and a real-time and historical reporting.
Aircall offers three packages to choose from. Each one can be billed either monthly or annually, and are based on the amount of numbers and users needed. Full support and training are offered, including a knowledge base for new and existing users.
Josh from Nexus eWater
Employees number: 2-10 employees
We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.
Amber from Bellhops
Employees number: 2-10 employees
This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!
John from Think Smarter Inc.
Specialty: Professional Services
I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.
The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.
Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else.
Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!
Mike from PayCar
very easy to use, and the quality of the calls are perfect
sometimes a bit buggy : the date and time of the calls are not perfect
don't hesitate, it works like a charm, and the support is amazing too
Danyell from Smile Brilliant
Specialty: Contact Center
It is easy to use, and if you need help you can get it right away!
Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.
The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!
Bill from Honor's Builders, LLC
Specialty: Media and Entertainment
- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.
- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.
A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend.
Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!
Thais from Uber
This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.
So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.
I would recommend explaining why and who they use, and how it helped them perform better.
Lloyd from The Aark clinic
Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras
It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great
Always consult the vendor if you require any further specifications as they are very eager to provide the best service.