Business VoiceEdge Software


 

In addition to business-class broadband Internet service, Comcast now offers a cloud-based phone system known as Business VoiceEdge. Designed for businesses ranging in size from five to 500 employees, Business VoiceEdge bundles SIP trunking service with hosted PBX applications.

Comcast SIP trunking allows businesses to connect calls to and from endpoints in the traditional phone network, whereas PBX applications enable directory-based routing of inbound calls as well as numerous communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system.

Businesses can choose from standard or unified communications (UC) seats. Standard features include self-service Web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

 

Business VoiceEdge - Auto attendant configuration
 
  • Business VoiceEdge - Auto attendant configuration
    Auto attendant configuration
  • Business VoiceEdge - Self-service portal
    Self-service portal
  • Business VoiceEdge - Communication modes
    Communication modes
  • Business VoiceEdge - Dashboard
    Dashboard
  • Business VoiceEdge - Call transferring
    Call transferring
  • Business VoiceEdge - Reception console
    Reception console
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

4 Reviews of Business VoiceEdge

Showing 1-4 of 4

 

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tom from Retail Research Group
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Worst phone system ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Pros

Phone quality ok, looks nice.

Cons

Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

 
 

Paul from Mt Laurel Primary Care Physicians
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call

Pros

We can at least make and receive calls-most of the time

Cons

Service and customer support/response is horrible.

Advice to Others

Do not even consider it

 
 

Rob from GWA
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Voice Edge nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help

Pros

Quality of the lines is good.

Cons

Service is the worst i have ever had to deal with.

Advice to Others

Find another phone system if you want to have something that works and service that supports you.

 
 

Aliya from Accounting Solutions First
Specialty: Finance

May 2016

May 2016

Not Impressed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's easy to access someone over the phone to assist you.

Likes Least

The software is not very user friendly. You typically have to call for technical assistance.

Recommendations

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