In addition to business-class broadband Internet service, Comcast now offers a cloud-based phone system known as Business VoiceEdge. Designed for businesses ranging in size from five to 500 employees, Business VoiceEdge bundles SIP trunking service with hosted PBX applications.
Comcast SIP trunking allows businesses to connect calls to and from endpoints in the traditional phone network, whereas PBX applications enable directory-based routing of inbound calls as well as numerous communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks.
Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system.
Businesses can choose from standard or unified communications (UC) seats. Standard features include self-service Web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.
tom from Retail Research Group
Employees number: 2-10 employees
This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.
Phone quality ok, looks nice.
Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible
Paul from Mt Laurel Primary Care Physicians
Employees number: 2-10 employees
This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call
We can at least make and receive calls-most of the time
Service and customer support/response is horrible.
Do not even consider it
Rob from GWA
Specialty: Media and Entertainment
Employees number: 51-200 employees
From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help
Quality of the lines is good.
Service is the worst i have ever had to deal with.
Find another phone system if you want to have something that works and service that supports you.
Aliya from Accounting Solutions First
It's easy to access someone over the phone to assist you.
The software is not very user friendly. You typically have to call for technical assistance.
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