CloudCall Enterprise Software


 

SYNETY is a developer of cloud-based phone systems, one of which is the CloudCall platform. CloudCall Enterprise is a hosted PBX and SIP trunking solution; users only need a connection to the public Internet to make and receive calls. A number of unlimited call plans are available (i.e., businesses only pay a flat monthly fee for each user instead of paying per-minute rates for calls).  

CloudCall Enterprise offers a range of standard PBX features, including call recording, auto attendants with interactive voice response (IVR), conferencing and self-service Web portals for managing the system. Employees can make and receive calls from mobile devices using their work numbers.

The CloudCall platform also offers a number of features for contact centers, such as call queues and enhanced call recording (all inbound and outbound calls are automatically recorded). Numerous prebuilt integrations with customer relationship management, (CRM) contact management and email solutions are available. Additionally, the CloudCall API enables custom integrations that add features such as Web callback and click-to-call.

 

CloudCall Enterprise - Call distribution
 
  • CloudCall Enterprise - Call distribution
    Call distribution
  • CloudCall Enterprise - Auto attendant configuration
    Auto attendant configuration
  • CloudCall Enterprise - Dashboard
    Dashboard
  • CloudCall Enterprise - Average call duration
    Average call duration
  • CloudCall Enterprise - CRM sync
    CRM sync
  • CloudCall Enterprise - Call statistics
    Call statistics
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

2 Reviews of CloudCall Enterprise

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Chris from The W Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Decent overall product, greedy company with how they charge and un consistent charges.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there.

The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this.

Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.

Pros

I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

Cons

This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up.

It is antiquated tech over at Synety. And no API's to other softwares.

They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

Advice to Others

My advice as a tech person and a user of this software for a year for my business is to not sign a contract with them and choose a better provider for your telephony needs.

Source: Capterra
 

Jay from Recognition One

March 2016

March 2016

Generally good but major reliability issues

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having moved to Synety from another similar internet telephony provider I can say that it's marginally better but is very prone to major connection issues and extremely poor best practices. Today for example, our business was disconnected during core business hours without any notice. Attempts to dial out were met with "your credit limit has been exceeded" which was surprising as we pay by direct debit and hadn't been warned of any issue. Calling Synety to solve the problem, I was forced to leave a voicemail... Pretty terrible but still better than NewVoiceMedia. Best advice - stick to more traditional phone systems or Skype, which has proven to be far more reliable and which we have to revert to on an almost daily basis.

Source: Capterra