SYNETY is a developer of cloud-based phone systems, one of which is the CloudCall platform. CloudCall Enterprise is a hosted PBX and SIP trunking solution; users only need a connection to the public Internet to make and receive calls. A number of unlimited call plans are available (i.e., businesses only pay a flat monthly fee for each user instead of paying per-minute rates for calls).
CloudCall Enterprise offers a range of standard PBX features, including call recording, auto attendants with interactive voice response (IVR), conferencing and self-service Web portals for managing the system. Employees can make and receive calls from mobile devices using their work numbers.
The CloudCall platform also offers a number of features for contact centers, such as call queues and enhanced call recording (all inbound and outbound calls are automatically recorded). Numerous prebuilt integrations with customer relationship management, (CRM) contact management and email solutions are available. Additionally, the CloudCall API enables custom integrations that add features such as Web callback and click-to-call.