Digium Switchvox Software


 

Digium, the developer of Asterisk (a widely used open-source telephony platform), offers a phone system known as Switchvox, which is available both as a Web-based and on-premise solution. Businesses with multiple locations can also deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system.

One respect in which Switchvox differs from many VoIP solutions is that all licensed users have access to all of the system's capabilities, as opposed to solutions that require users to be individually licensed for features such as call recording.

Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging, presence, etc. Switchvox Mobile allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).

Digium offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks with Switchvox.

 

Digium Switchvox - Outbound call routing
 
  • Digium Switchvox - Outbound call routing
    Outbound call routing
  • Digium Switchvox - Phonebook
    Phonebook
  • Digium Switchvox - SIP trunking configuration
    SIP trunking configuration
  • Digium Switchvox - Call queue
    Call queue
  • Digium Switchvox - Conference room
    Conference room
  • Digium Switchvox - IVR
    IVR
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

6 Reviews of Digium Switchvox

Showing 1-6 of 6

 

from Finacity
Specialty: Finance
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Hardware okay

Ease-of-use

Functionality

Product Quality

Customer Support

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Functionality
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Likes Best

Intuitive setup and admin interface. Phone setup works well.

Likes Least

Support (paid) is horrible. System critical issues take days sometime weeks to get resolved. In Hindsight, if I knew there support was so bad I would not have invested in this system.

Recommendations

Don't purchase this system if you plan to call for support.

 

from Navakai - IT consulting company
Specialty: Other
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Great system for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
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Likes Best

Ease of configuration, rich feature set, best price for feature set on the market.

Likes Least

support can be slow at times, some features do not work 100% or are a little flaking

Recommendations

While Switchvox does have some little quirks, it's nearly impossible to beat the feature set this system has for the price. It's got the features of a shoretel without the crazy price tag, just keep it mind it is not quite as polished. It's a very robust easy to use system.

 

from CCMG
Specialty: Healthcare
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Lots of issues and bugs, terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

No hardware issues after a year and a half. Easy to use GUI. Simple installation.

Likes Least

Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date.
Lots of bugs and problems.
The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround.
Support is a joke.
No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.

Recommendations

Test the hardware before committing. It is easy to make a decision just by talking about it, reading about it, and seeing pictures, but I suggest a full evaluation of the system, even if in a lab, before spending tens of thousands of dollars on a new phone system. Contact other businesses with the system to see how they like it.

 

from Preferred Telemedia
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Easy, Simple, Efficient

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Functionality
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Support

N/A

Likes Best

Very simple to use with many features providing services of all what is needed

Likes Least

Not any single objection to either the product or the vendor

Recommendations

Use it to its most with all included features all you will be grateful

 

from Preferred Telemedia
Specialty: Other
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Best trip with Digium Switchvox

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

Likes Least

The IVR menu should have more advanced actions in Digium Switchvox.

Recommendations

I worked with many PBX brand and I concluded that you cannot found such PBX easy with good performance like Digium Switchvox.

 

from Preferred Telemedia
Specialty: Contact Center
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Best IP PBX Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very reliable, able to function for 24/7/365 without any need to reboot. Very Easy to use, with well GUI design.

Likes Least

Yearly licenses payments, each year you have to pay for the subscriptions

Recommendations

You can buy without any need for testing, try the Switchvox 360 SMB
Note: this is a hardware solution and not software solution

 
 
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