Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features.
Sharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions.
Coaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions.
Elizabeth from Law Office of Elizabeth A. Homes LLC
I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful.
Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone.
I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice!
Tracy from Indiana Sports Corp
I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone.
That when I listen to my voicemail via email the red light doesn't clear
Make sure you know exactly what you need prior to choosing a software.