Sharpen Software


 

Sharpen’s cloud-based platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features.

Sharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions.

Coaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions.

 

Sharpen - Caller dashboard
 
  • Sharpen - Caller dashboard
    Caller dashboard
  • Sharpen - Activity log
    Activity log
  • Sharpen - Reporting
    Reporting
  • Sharpen - Chat
    Chat
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

44 Reviews of Sharpen

 

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http://www.softwareadvice.com/voip/fathom-voice-review/
Software Advice Reviews (2)
More Reviews (42)

Showing 1-2 of 2

Elizabeth from Law Office of Elizabeth A. Homes LLC
Specialty: Legal

March 2016

March 2016

Fathom Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful.

Likes Least

Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone.

Recommendations

I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice!

 
 

Tracy from Indiana Sports Corp
Specialty: Other

March 2016

March 2016

Fathom Voice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone.

Likes Least

That when I listen to my voicemail via email the red light doesn't clear

Recommendations

Make sure you know exactly what you need prior to choosing a software.

 
 
 
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