Sharpen Software


 

Sharpen is a provider of cloud-based phone system and contact center solutions that are especially suited to the needs of organizations with both business users and sales or support team users.

Organizations can mix licenses for Sharpen Connect (Sharpen’s office phone system), Sharpen Customer Care (their support contact center solution) and Sharpen Sales Accelerator (their sales contact center solution) in a single deployment. All of these products can be managed from a single administrative panel that includes unified reporting and analysis tools.

The system offers standard PBX features such as call recording and an auto attendant, in addition to a softphone that eliminates the need for hardware IP phones. It also integrates with Salesforce for click-to-call functionality.

Sharpen Customer Care includes skills-based routing and an IVR system, while Sharpen Sales Accelerator offers a call scripting module and social discovery tools for collecting information about leads from social media.

Sharpen is priced on a per-user, per-month basis, with separate price tiers for PBX and contact center licenses.

 

Sharpen - Desktop client interface
 
  • Sharpen - Desktop client interface
    Desktop client interface
  • Sharpen - Salesforce integration
    Salesforce integration
  • Sharpen - Softphone contacts
    Softphone contacts
  • Sharpen - Softphone dialpad
    Softphone dialpad
  • Sharpen - Visual voicemail
    Visual voicemail
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

2 Reviews of Sharpen

Showing 1-2 of 2

 

from Law Office of Elizabeth A. Homes LLC
Specialty: Legal
Number of employees: 1 Employee Employees number: 1 Employee

Fathom Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful.

Likes Least

Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone.

Recommendations

I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice!

 

from Indiana Sports Corp
Specialty: Other
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Fathom Voice

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone.

Likes Least

That when I listen to my voicemail via email the red light doesn't clear

Recommendations

Make sure you know exactly what you need prior to choosing a software.

 
 
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