Sharpen is a provider of cloud-based phone system and contact center solutions that are especially suited to the needs of organizations with both business users and sales or support team users.
Organizations can mix licenses for Sharpen Connect (Sharpen’s office phone system), Sharpen Customer Care (their support contact center solution) and Sharpen Sales Accelerator (their sales contact center solution) in a single deployment. All of these products can be managed from a single administrative panel that includes unified reporting and analysis tools.
The system offers standard PBX features such as call recording and an auto attendant, in addition to a softphone that eliminates the need for hardware IP phones. It also integrates with Salesforce for click-to-call functionality.
Sharpen Customer Care includes skills-based routing and an IVR system, while Sharpen Sales Accelerator offers a call scripting module and social discovery tools for collecting information about leads from social media.
Sharpen is priced on a per-user, per-month basis, with separate price tiers for PBX and contact center licenses.
Elizabeth from Law Office of Elizabeth A. Homes LLC
I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful.
Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone.
I would recommend that you ask them to explain how the phone system works in detail before investing. I did, and it has been a great choice!
Tracy from Indiana Sports Corp
I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone.
That when I listen to my voicemail via email the red light doesn't clear
Make sure you know exactly what you need prior to choosing a software.