MightyCall Software


 

MightyCall is a cloud-based business VoIP solution suitable for small businesses and entrepreneurs. Users can manage customer service calls and social media communications from multiple channels in one platform.

MightyCall can manage incoming calls including toll-free, local and vanity numbers. It offers porting of existing number for free, voicemail, hold music, conference calling and call forwarding, screening and recording. As a cloud-based platform, users can make and receive calls in web browsers and the mobile app as well.

A multichannel activity dashboard displays SMS, calls, emails, callback requests and inquiries from social channels with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. Mobile apps for Android and iOS devices let managers receive alerts about incoming requests and assign to team members.

MightyCall is available with monthly or annual subscriptions. Pricing is based on number of users and minutes.

 

MightyCall - Call history
 
  • MightyCall - Call history
    Call history
  • MightyCall - Incoming call flow
    Incoming call flow
  • MightyCall - Activity dashboard
    Activity dashboard
  • MightyCall - "Contact us" widget
    "Contact us" widget
  • MightyCall - Click-to-call widget
    Click-to-call widget
  • MightyCall - Reporting dashboard
    Reporting dashboard
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of MightyCall

Showing 1-20 of 20

 

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Jacob from TimeSaver Home Services

September 2017

September 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Cons

Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

Source: Capterra
 

Florian from Florian

September 2017

September 2017

Very useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

Source: Capterra
 

Brandon from Leveluxe
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User friendly software that makes taking calls very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Cons

Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

Source: Capterra
 

Tom from Hatley Law Office
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very Good App on the verge of being Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

Cons

Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

Source: Capterra
 

Rocky from Rocky Rinker, Attorney at Law.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Support depends on who you get - Denis, good; David, good; others, not so much.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can make and receive calls.

Pros

nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

Cons

Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

Source: Capterra
 

Aleksey from Russian Documents Llc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great choice for small business, support for Russian Language

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time and money saver, great for small company

Pros

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

Cons

With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

Source: Capterra
 

Stijn from The Green Ants
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Enterprise grade system for very low price. Great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Pros

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Cons

They don't have the phone number I liked, but they still had enough to choose from from the right area codes

Source: Capterra
 

Daniel from National Security Alarms
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I have found the platform to be very slow and difficult to navigate when just starting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

after hours call management

Pros

The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.

Cons

Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

Source: Capterra
 

Tanner from GETUS Communications Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Incredible workplace tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

Source: Capterra
 

Sandra from Red Sand Studios
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Cons

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Source: Capterra
 

Jaffer from Nue Power Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer Service has been Excellent! However, the product can use a few improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to manage all my business calls in a central UI and with call tree options.

Pros

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

Cons

The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

Source: Capterra
 

RhondaK from SMB Tech School/BDP Film Co
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

MightyCall is exactly its name.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.

Pros

The business listing.

Cons

Call drops from apps. Loading minutes. I'd like to be notified in advance of low minutes by text.

Advice to Others

I have two numbers and two businesses when MC transfers call to my phone, I have no way of knowing which office it is.

Source: Capterra
 


September 2016

September 2016

Customers are not valued here

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!

I've gotten better service from Google voice, which is free!

They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!

HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Pros

Features that are appealing

Cons

You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad

Poor service and customer service

Advice to Others

Don't do it

Source: GetApp
 

John

September 2014

September 2014

Easily the best Voice system out there

Product Quality

Product Quality
Quality

This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.

Pros

-Great value
-Easy peasy to set up
-Support is great (they even gave me a discount)

Cons

-No SMS support.

Source: GetApp
 

Billy from Worldmark - Wyndham Vacation Ownership
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2014

September 2014

Well executed voice product

Product Quality

Product Quality
Quality

Switched over to this from another pbx system, could not be more satisfied with how willing to help they are.

Pros

Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step)
Great pricing model - Love the fact they have money back guarantee and cancle anytime, that's probably the reason I switched

Cons

Wasn't the most easy thing to set up, but that's okay -Customer support helped me through it!

Source: GetApp
 

Dole from Baby Bites Boom

September 2014

September 2014

Great Value

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It was important to me when I started my company that I had a different phone number for my business calls so I never miss a customer. MightyCall blew my expectations out of the water with so much more than just phone service.

Source: Capterra
 

Grisel

August 2014

August 2014

Outstanding Service

Product Quality

Product Quality
Quality

we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :)
So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)

Pros

So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.

Cons

None, don't think about it twice, and go for it :)

Source: GetApp
 


June 2014

June 2014

MightyCall is awesome!

Product Quality

Product Quality
Quality

Could not be happier with MightyCall so far, they allow my small business to utilize some of the features of much large enterprise call-centers.

Pros

Cheap, nice app user-interface

Source: GetApp
 

Stephanie Miles

June 2013

June 2013

Professional Phone Services for Small Businesses

Product Quality

Product Quality
Quality

MightyCall’s virtual phone system is an excellent way for small businesses and solo entrepreneurs to get a leg up on the competition. Not only do telephone systems help businesses sound more professional, but they also ease the burden off of business owners who are tired of getting calls from clients on their mobile phones after regular business hours. The platform’s web-calling features are an added bonus for companies with a strong online presence.

Pros

Robust telephone services with no hardware required

Cons

Users have to log in to the MightyCall Receptionist to check their voicemails

Source: GetApp
 

Rhonda

September 2016

September 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp