MightyCall is a cloud-based business VoIP solution suitable for small businesses and entrepreneurs. Users can manage customer service calls and social media communications from multiple channels in one platform.
MightyCall can manage incoming calls including toll-free, local and vanity numbers. It offers porting of existing number for free, voicemail, hold music, conference calling and call forwarding, screening and recording. As a cloud-based platform, users can make and receive calls in web browsers and the mobile app as well.
A multichannel activity dashboard displays SMS, calls, emails, callback requests and inquiries from social channels with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. Mobile apps for Android and iOS devices let managers receive alerts about incoming requests and assign to team members.
MightyCall is available with monthly or annual subscriptions. Pricing is based on number of users and minutes.
Daniel from National Security Alarms
Employees number: 11-50 employees
after hours call management
The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.
Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.
The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.
Tanner from GETUS Communications Ltd
Employees number: 11-50 employees
Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.
Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.
Sandra from Red Sand Studios
Employees number: 1 employee
I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.
Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.
Jaffer from Nue Power Inc
Employees number: 2-10 employees
Ability to manage all my business calls in a central UI and with call tree options.
The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)
The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)
This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!
I've gotten better service from Google voice, which is free!
They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!
HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.
Features that are appealing
You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad
Poor service and customer service
Don't do it
This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.
-Easy peasy to set up
-Support is great (they even gave me a discount)
-No SMS support.
Billy from Worldmark - Wyndham Vacation Ownership
Employees number: 10,000+ employees
Switched over to this from another pbx system, could not be more satisfied with how willing to help they are.
Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step)
Great pricing model - Love the fact they have money back guarantee and cancle anytime, that's probably the reason I switched
Wasn't the most easy thing to set up, but that's okay -Customer support helped me through it!
Lorin from Yoppo's Cakes
I've always carried 2 phones around so I would know what was business and what was personal, but as cell phone bills went up I couldn't handle it, I did a little search for Business Phone Systems and found MightyCall. The features are great and now I always know who's calling.
Dole from Baby Bites Boom
It was important to me when I started my company that I had a different phone number for my business calls so I never miss a customer. MightyCall blew my expectations out of the water with so much more than just phone service.
we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :)
So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)
So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.
None, don't think about it twice, and go for it :)
Could not be happier with MightyCall so far, they allow my small business to utilize some of the features of much large enterprise call-centers.
MightyCall’s virtual phone system is an excellent way for small businesses and solo entrepreneurs to get a leg up on the competition. Not only do telephone systems help businesses sound more professional, but they also ease the burden off of business owners who are tired of getting calls from clients on their mobile phones after regular business hours. The platform’s web-calling features are an added bonus for companies with a strong online presence.
Robust telephone services with no hardware required
Users have to log in to the MightyCall Receptionist to check their voicemails