MightyCall Software


 

MightyCall is a cloud-based business VoIP solution suitable for small businesses and entrepreneurs. Users can manage customer service calls and social media communications from multiple channels in one platform.

MightyCall can manage incoming calls including toll-free, local and vanity numbers. It offers porting of existing number for free, voicemail, hold music, conference calling and call forwarding, screening and recording. As a cloud-based platform, users can make and receive calls in web browsers and the mobile app as well.

A multichannel activity dashboard displays SMS, calls, emails, callback requests and inquiries from social channels with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. Mobile apps for Android and iOS devices let managers receive alerts about incoming requests and assign to team members.

MightyCall is available with monthly or annual subscriptions. Pricing is based on number of users and minutes.

 

MightyCall - Call history
 
  • MightyCall - Call history
    Call history
  • MightyCall - Incoming call flow
    Incoming call flow
  • MightyCall - Activity dashboard
    Activity dashboard
  • MightyCall - "Contact us" widget
    "Contact us" widget
  • MightyCall - Click-to-call widget
    Click-to-call widget
  • MightyCall - Reporting dashboard
    Reporting dashboard
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of MightyCall

Showing 1-13 of 13

 

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Daniel from National Security Alarms
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I have found the platform to be very slow and difficult to navigate when just starting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

after hours call management

Pros

The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.

Cons

Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

Source: Capterra
 

Tanner from GETUS Communications Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Incredible workplace tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

Source: Capterra
 

Sandra from Red Sand Studios
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Cons

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Source: Capterra
 

Jaffer from Nue Power Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer Service has been Excellent! However, the product can use a few improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to manage all my business calls in a central UI and with call tree options.

Pros

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

Cons

The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

Source: Capterra
 


September 2016

September 2016

Customers are not valued here

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!

I've gotten better service from Google voice, which is free!

They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!

HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Pros

Features that are appealing

Cons

You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad

Poor service and customer service

Advice to Others

Don't do it

Source: GetApp
 

John

September 2014

September 2014

Easily the best Voice system out there

Product Quality

Product Quality
Quality

This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.

Pros

-Great value
-Easy peasy to set up
-Support is great (they even gave me a discount)

Cons

-No SMS support.

Source: GetApp
 

Billy from Worldmark - Wyndham Vacation Ownership
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2014

September 2014

Well executed voice product

Product Quality

Product Quality
Quality

Switched over to this from another pbx system, could not be more satisfied with how willing to help they are.

Pros

Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step)
Great pricing model - Love the fact they have money back guarantee and cancle anytime, that's probably the reason I switched

Cons

Wasn't the most easy thing to set up, but that's okay -Customer support helped me through it!

Source: GetApp
 

Lorin from Yoppo's Cakes

September 2014

September 2014

From 2 phones to 1

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've always carried 2 phones around so I would know what was business and what was personal, but as cell phone bills went up I couldn't handle it, I did a little search for Business Phone Systems and found MightyCall. The features are great and now I always know who's calling.

Source: Capterra
 

Dole from Baby Bites Boom

September 2014

September 2014

Great Value

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It was important to me when I started my company that I had a different phone number for my business calls so I never miss a customer. MightyCall blew my expectations out of the water with so much more than just phone service.

Source: Capterra
 

Grisel

August 2014

August 2014

Outstanding Service

Product Quality

Product Quality
Quality

we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :)
So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)

Pros

So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.

Cons

None, don't think about it twice, and go for it :)

Source: GetApp
 


June 2014

June 2014

MightyCall is awesome!

Product Quality

Product Quality
Quality

Could not be happier with MightyCall so far, they allow my small business to utilize some of the features of much large enterprise call-centers.

Source: GetApp
 

Stephanie Miles

June 2013

June 2013

Professional Phone Services for Small Businesses

Product Quality

Product Quality
Quality

MightyCall’s virtual phone system is an excellent way for small businesses and solo entrepreneurs to get a leg up on the competition. Not only do telephone systems help businesses sound more professional, but they also ease the burden off of business owners who are tired of getting calls from clients on their mobile phones after regular business hours. The platform’s web-calling features are an added bonus for companies with a strong online presence.

Pros

Robust telephone services with no hardware required

Cons

Users have to log in to the MightyCall Receptionist to check their voicemails

Source: GetApp
 

Rhonda

September 2016

September 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp