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Overall customer rating: Customer rating:

 (4)

 (29)

Recommended by: Recommended by:

95% of users

91% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“I love Nextiva! I have been using Nextiva since 2012, and I must say it offers outstanding value for [the] money. I highly recommend [it]. It has outstanding service, unmatched functionality and even better support.”

- Rose Fisher, CLC Construction

“If you are a small business and need a way to route phones to different people or different phone numbers—RingCentral is it. With the affordable price, excellent customer service [and] powerful customization, there is no reason not to use [it].”

- Christy Grimste, Educators Overseas

Most negative review: Most negative review:

“I like the quality the least. Sometimes it has issues while you are talking and calling out. Some features are a little complicated to use. You need a quick-start guide on how to use all them on one page.”

- Blake Taylor, Lawn Concepts

“There are two things that I dislike about the product and vendor. First, I do not like the pricing per user. Second, the online Support Center is lacking in some areas.”

- Nic Rogers, Niccoles Inc.

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Monthly subscription fee.

Cloud-based deployment: Monthly or annual subscription fee per user login.

Contract term: Contract term:

Contract renewed monthly.

No contract required.

Upfront costs: Upfront costs:

None.

None for the use of the software. Hardware available at an additional cost.

Recurring costs: Recurring costs:

Additional fees apply for voicemail-to-text functionality.

None, beyond annual or monthly subscription costs.

What does it cost?: What does it cost?:

Applications:

PBX: PBX:

Auto attendant: Auto attendant:

Audio conferencing: Audio conferencing:

Call reporting: Call reporting:

Call recording: Call recording:

Voicemail: Voicemail:

Mobile client: Mobile client:

Softphone: Softphone:

Ease of Use:

Overall customer rating: Customer rating:

 (4)

 (29)

Most positive review: Most positive review:

“The interface is easy and intuitive. I like the app, not only for calling but also for managing.”

- Bill Hogbehn, CAFR

“The user interface is very intuitive. They are always adding new features. [It allows you] to efficiently manage your entire phone system from a few clicks.”

- Marcus Tomiuk, Villocity

Most negative review: Most negative review:

“Our ability to modify the system to meet our needs is more complicated than anticipated due to the terminology and screen layouts, but it gets easier with practice.”

- Diane Cece, MS Fairfield County

“Some facets [of] RingCentral are not user-friendly. Its disadvantages all come in launching the program or joining a meeting.”

- John Morey, SteelBrick

Support:

Overall customer rating: Customer rating:

 (4)

 (29)

Most positive review: Most positive review:

“These professionals are outstanding. They are patient, knowledgeable, ready to escalate you quickly if your concern is beyond their scope, and calm in the face of new user frustrations I am sure they encounter every day.”

- Cindi Woodrum, Woodrum Group

“Their customer service, attention to detail and helpful agents have made my time with RingCentral an enjoyable one.”

- Christy Grimste, Educators Overseas

Most negative review: Most negative review:

“The self-service site can be complicated and confusing to use. I often have to call in for assistance.”

- Diane Cece, MS Fairfield County

“The online Support Center is lacking in some areas.”

- Nic Rogers, Niccoles Inc.

Phone support: Phone support:

Available during regular business hours.

Included in the subscription fee for all plans.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

24/7 online case submission included in the subscription fee.

Online support options: Online support options:

Help website and knowledge base included in subscription fee.

A help website, knowledge base and access to an online community included in the subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee.

Included in the subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.