RingCentral Office Software


 

RingCentral Office is a complete cloud-based business phone solution that frees businesses to communicate the way they want. This all-inclusive solution enables companies of all sizes to optimize communications for voice, fax and text along with core features such as conferencing, auto-recording and unlimited long-distance and local calling. It’s designed to be mobile-first, and fully integrates mobile devices, offering the industry’s first Business SMS. It gives organizations the flexibility to keep employees connected no matter where they are via a variety of business and personal devices including smartphones, tablets, desk phones and PCs. It increases productivity as it's easy to install, manage and scale without specialized IT skills.

As a cloud-based business phone system, it’s easy to add additional users or locations via the mobile app or web portal. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral easily integrates with basic email platforms and other top cloud business applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. It’s easy to install without an IT background via the mobile device or web portal. All phones are ready for immediate use and setup. Administrators can empower employees to manage their own phone preferences without IT help.

RingCentral Office gives businesses increased value with a range of features most relevant to their needs. It’s cost-effective with no significant upfront capital expenditures and offers low, all-inclusive, monthly pricing.  

 

RingCentral Office - Mobile access
 
  • RingCentral Office - Mobile access
    Mobile access
  • RingCentral Office - Mobile access
    Mobile access
  • RingCentral Office - Userability
    Userability
  • RingCentral Office - Cloud-based
    Cloud-based
  • RingCentral Office - All-inclusive
    All-inclusive
  • RingCentral Office - Dial coworkers
    Dial coworkers
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of RingCentral Office

Showing 1-20 of 20

 

from Riskalyze
Specialty: Other
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Mixed feelings, but overall a solid VOIP solution

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Likes Best

RingCentral's mobile and desktop apps are some of the best I've seen. Reliability of the service has been excellent with only one downtime incident that I can think of over the last year. Reporting features are great, and call routing features are flexible and powerful.

Pricing is also good - we saved a significant amount of money by switching to RingCentral from our previous provider.

One other thing that we like about RingCentral is their API, though we have yet to use it.

Likes Least

The management interface is outdated, clumsy, and hard to navigate. Some seemingly simple tasks can be hard to accomplish (for example, changing the user assigned to a physical device). We've run across several areas where functionality seems to be artificially limited for no good reason. For example, we can't have more than 10 users in a queue if simultaneous ringing is enabled. Another example, you can't remove users without contacting support and/or your account manager.

Support, when you need it, is rather poor. The support reps are not knowledgeable and jump to canned responses without taking time to actually understand your question. We've also had trouble even getting in touch with our account manager.

Recommendations

Make sure that RingCentral's limitations won't be a problem for you. If you need queues that ring more than 10 phones at once, look elsewhere. Otherwise, if you're looking for cost-effective and reliable VOIP service, then RingCentral is an excellent choice.

 

from Riskalyze
Specialty: Other
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Fairly solid, but still get's dropped calls

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Likes Best

We have used a number of phone systems for our company, and Ring Central is the most solid so far. It meets the needs for all our departments and rarely has any issues. There are tons of settings and options and the calls come through crystal clear. We use both desktop phones and in app phone. They both work really well.

Likes Least

There does seem to be sporadic call drops. The settings tend to be overwhelming as well, and we have to have a dedicated IT person that just knows Ring Central.

Recommendations

We have tried about 6 different systems now, and we have stuck with RingCentral the longest. they are not perfect by any means, but we have yet to find a better alternative.

 

from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Nice alternative to traditional phone system.

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Likes Best

RingCentral's cloud-based phone system is excellent for small businesses who need to be flexible. You can customize all of your settings through their online system from anywhere, and their apps make it easy to place and receive calls on your smartphone while using your business number. Text message functionality is nice, as well as being able to set special hours for vacations or holidays where the phone system plays a customized message during that specific time. Pretty much everything about the system is customizable and it integrates with many other software solutions to streamline workflows.

Likes Least

We did have some minor trouble with calls breaking up when we first set up the system, but RingCentral's tech support was able to resolve the issues.

Recommendations

Make sure you understand what features are available and which ones you actually need to avoid paying for things that your business doesn't actually use.

 

from Riskalyze
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Moderately easy-to-use Phone Software

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Likes Best

We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Likes Least

To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

Recommendations

There are a lot of options in this space, (we switched from OnSip) and some are definitely better than others. RingCentral works and fits our needs for where we are at now, but the biggest piece of advice I have is to only sign on for year-long contracts just in case you discover something that fits your needs better.

 

from Midwest Health
Specialty: Healthcare
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

We have 100 of numbers for external fax users (incoming and outgoing)

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Likes Best

Very easy interface fast. Easy to add more number and do different tasks like call forwarding, etc

Likes Least

A little slower to receive faxes with lots of pages

Recommendations

This product is very powerful and have lots of features. Make sure to explore it.

 

from ECDDD SERVICES, LLC
Specialty: Retail
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Too many extra fees...

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Likes Best

Customer service was attentive until I made the purchase, then it was difficult finding the help we needed getting with setup and answering questions. The web interface is simple and easy to use and understand.

Likes Least

Being told everything I needed was included in the bundle, only to find out, once we paid for the plan, that there would be third party costs associated with our needs such as CRM integration.

Recommendations

As always, read the fine print, ask as many detailed questions as you can before making a purchase decision, and record all calls to and from ring central and store them elsewhere.

 

from Weimar Family Care
Specialty: Healthcare
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

Excellent service for good value

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Likes Best

Fantastic cloud-based phone and fax software. Allows all the functionality of a land-line system with the convenience of cloud operation. HIPPA compliance is a huge plus for a medical facility.

Likes Least

It can be difficult to speak with a live representative. Once you get through, you find Philippines-based customer support. Not a huge problem, but it certainly places a damper on our enthusiasm.

Recommendations

The software works seamlessly for cloud-based phone and fax. Very inexpensive lines.

 

from Honor's Builders, LLC
Specialty: Media and Entertainment
Number of employees: 15 to 19 employees Employees number: 15 to 19 employees

RingCentral has a good service, but definitely at a premium.

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Likes Best

RingCentral is pretty much the leader in adding any sort of new feature to give your business an advantage on the service side. You have so many options (albeit generally at additional costs)
- Local, Toll-free, or even international numbers
- Business SMS
- Conference calling (unlimited too!)
- Virtual PBX/Call assistant

All of these features really boil down to one thing. Sounding big, professional, and most of all: trustworthy

Likes Least

All of those features do not come without their drawbacks; the most outstanding one being the price of course.
RingCentral has adopted a 'nickel and dime' approach to charging their customers.
- Other services charge per minutes used, RingCentral charges per User
- Want a 1800 number? That's extra every month
- International Number? Same story
- Want HD voice (Which should be a given) okay, you'll have to update plans to use that

Recommendations

All in all, RingCentral offers a great product, full of features and cutting edge technology for small thru large businesses.
If price is one of your biggest factors in choosing a vPBX, then you should probably look elesewhere. If price isn't a factor, then you probably wouldn't want a virtual PBX system in the first place, because you can afford a hard-lined system.
This puts RingCentral in a tough spot between feature advantages, and price disadvantages.

Definitely take a look at some of the other options out there and see what offers everything you need, at the price you can afford.

 

from Riskalyze
Specialty: Contact Center
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Gets the Job Done

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I really like how easy it is to use. It's secure and allows for our team to make and receive calls in a very efficient manor.

One aspect that I really enjoy is that our company directory is built right in. I don't have to have everyone's extension written down or memorized. So transferring is ridiculously easy now.

I would sometimes forget who I had just spoken to, but I never have to worry about who it was because Ringcentral records that information in my call history.

Our team also benefits from the call logs and analytics to see how much time our team is supporting our customers.

Likes Least

This product serves its purpose very well for our team. Some things I would like to see in the future are fewer dropped calls, the option auto-record conversations and more integrations. If this integrated with HelpScout, we would never leave. Sadly it does not. Maybe some day :)

Recommendations

When looking for a software like this, make sure you check if it has any integrations that you use in your current workflow. I wish we had a calling app that integrated with out email support app and or CRM!

 

from Educators Overseas
Specialty: Education
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Fabulous solution for a cloud based phone system

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Likes Best

RingCentral is so powerful and seamless - it can give small businesses the impression of being a large, established, and professional corporation. Calls to your 800-number are forwarded to whatever phone number you want - anywhere in the world. The callers can select an extension and can be put on hold with professional music. Highly professional.

Likes Least

The website is a bit complicated to use and you tend to forget where things are and how to do things, but once you get the hang of it, it's ok.

Recommendations

If you are a small business (or even a large business) and need a way to route phones to different people or different phone numbers - Ring Central is it. With the affordable price, excellent customer service, powerful customization, there is no reason not to use them.

 

from Nevada System of Higher Education
Specialty: Education
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

RingCentral improves efficiency for state-wide organization

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Likes Best

Cloud-based - no hardware to deploy or maintain; remote administration via web, smartphone or tablet; smartphone and softphone apps; voice/mobile/fax with a single phone number; powerful call routing features; remote accessibility for users; call queues.

We had four disparate phone systems across the state. Administration and service was a nightmare. Replacing the four systems and consolidating to RingCentral allows us to administer the system in-house. Now we can quickly deploy phones with service in minutes. We can discontinue lines of services just as quickly.

Likes Least

Occasional call quality issues (some must be expected when using anything network based); some missing enterprise-level features like call forwarding from the phone itself, call pickup, caller ID isn't preserved when transferring a call.

Recommendations

Have a rock solid network, enable QOS if possible, ability to maintain your own firewall is a huge plus (sometime you are at the mercy of your ISP). Determine what your current phone system does now and what features your needs are before you commit to buying anything. RingCentral might not have the exact same features you want but you may be able to find workarounds like we did.

 

from Villocity
Specialty: Hospitality
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

RingCentral - Intuitive and many features

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Likes Best

The User interface is very intuitive. They are always adding new features. Being able to efficiently manage your entire phone system from a few clicks.

Likes Least

Getting use to the product and how to manage the features. It was my first time setting up a phone system so it's hard for me to say.

Recommendations

Explore the different services RingCentral offers. If you're new to managing a phone system, you will love it! I was new

 

from Motor City Brew Tours
Specialty: Transportation
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Small Business owner who loves using RingCentral Office

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Likes Best

It is completely mobile enabled and web based for the setup. Easy to use. Great pricing for a great service. Essential option to make a small business sound more professional.

Likes Least

Nothing. It has always worked as described and never seems to have any downtime.

Recommendations

Make sure the key features meet your everyday needs. Make sure the software service provider don't try to up sell you a bunch of features you don't need.

 

from SteelBrick
Specialty: Professional Services
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Very Functional Program, Slightly Awkward to Launch

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Likes Best

I appreciate RingCentral's ease of use and functionality after a meeting has begun. It integrates well with cameras and speakers, supports multiple users, and allows for a lot of administrative control. It has excellent integration with phones, too. My company uses RingCentral for monthly meetings, and it always seems to work without a problem. The screen-sharing option is also user-friendly. It seems to have fewer problems syncing up audio and video than other programs that take control of the speakers and microphone, such as Skype.

Likes Least

Some facets about RingCentral are not user-friendly - the difference betwen "RingCentral for WIndows" and "RingCentral Meetings" is unnecesary, and both could be consolidated into the same program. Likewise, redownloading and running a file that triggers my OS's security warning is not a pleasant way to respond to a meeting request. Its disadvantages all come in launching the program or joining a meeting.

Recommendations

The most important thing is to see how well it syncs up with multiple user cameras, microphones, and speakers. Does it launch well under different systems and with different levels of quality? Despite the small difficulties in joining or beginning a meeting, Ringentral operates very well.

 

from Steelbrick
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Current daily user

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Likes Best

Easy to use and recording is great - how it downloads the video in the correct folder.

Likes Least

I wish I could take notes on a call. Currently, you can only use the chat.

Recommendations

Just make sure to list all of your needs before testing products and make sure the product fits all your needs.

 

from Niccoles Inc.
Specialty: Retail
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Overall Pleased

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Likes Best

The features and options were initially attractive. Having used the product for a time now, I can say that I am more than pleased. I have found each feature not only generally useful, but beneficial in staying organized.

Before you start handing out your new number(s) try the product out for about two weeks. That will allow for any issues or questions.

Tip: For any business that gets a ton of annoying telemarketing calls, if you turn on the feature to automatically record incoming calls, you will cut down on the unsolicited telemarketing calls 99.99%. It's awesome!

Likes Least

There are two things that I dislike about the product and vendor:

First, I do not like the pricing per user. The RingCentral product is amazing; however, I am slow to expand with this product because of the price per user. For a small business, that pay structure is out of reach.

Second, the online Support Center is lacking in some areas. However, I do expect to see this improve and become a wealth of knowledge over time.

Recommendations

The recommendations become well rounded and beneficial if you have experienced any problems or difficulties that are not routine. That gives a more accurate account of how a customer service team handles and supports unique problems.

 

from 2d3 Sensing
Specialty: Professional Services
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I am not totally sold yet

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Likes Best

I really like the user interface to the product. I use the soft phone application on my desktop and the mobile application on my cell phone. Both interfaces are clean and very easy to use.

Likes Least

There are a couple issues that I run into at least once a week. The first issue is that I receive a spam message to my mail inbox and a text on RingCentral. The spam is always about getting tickets to a football game. The second issue occurs when I attempt to dial out using the softphone application on my desktop. I will dial the number and nothing happens. The line is silent. Sometimes, the line will start ringing after about 10 seconds, but on some occasions, nothing happens at all.

Recommendations

For others evaluating the software, I would just say be fair in your evaluation and review the user manuals if you are having problems.

 

from Python Safety, Inc.
Specialty: Professional Services
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Always enjoy using Ring Central!

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Likes Best

I like the ability to forward calls to my cell phone/app. It's easy to use on the road.

Likes Least

I don't have any complaints about RingCentral. It has always done what I needed.

Recommendations

You can evaluate all the services that you'd like, but you'll end up going with Ring Central.

 

from Python Safety, Inc.
Specialty: Manufacturing
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Easy enough

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Likes Best

The cloud based software is easy enough to use on a daily basis.

Likes Least

When I transfer a call, it doesn't show the caller ID after I transfer the call.

Recommendations

Make sure your internet speeds are high and that you can handle the VoIP.

 

from Python Safety, Inc.
Specialty: Manufacturing
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

RingCentral Office Review

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Likes Best

It's a simple application for using mobile to connect to other co-workers straight to their internal line or for sending texts to them. It's also easy to listen to voice messages while out of the office.

Likes Least

Sometimes, the refresh does not occur after listening and clearing out voice messages. Occasionally, it takes having to shut the app down and restart for the refresh to occur.

Recommendations

We have been using RingCentral for over three years now and are quite happy.

 
 
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