UniVoIP Software


 

OfficeConnect by UniVoip is a cloud based phone system that delivers many features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial, and call recording. The platform is targeted towards medium to large-sized businesses and works with companies across many aspects of the business spectrum.

OfficeConnect also offers a Private Branch eXchange System or (PBX), and has Automatic Call Distribution (ACD). The system comes equipped with SIP Trunking, Workforce Scheduling, and Computer Telephony Integration (CTI).

UniVoip offers consultative customer support and an unconditional lifetime warranty on hardware. The OfficeConnect system is scalable and can grow with multi-site companies. The account can be monitored in real time with the Online Administration feature and users can take advantage of the Mobile Twinning function by having all calls made to their extension ring externally on a phone of their choice, be it their cell phone or another external phone.

 

UniVoIP - Dashboard
 
  • UniVoIP - Dashboard
    Dashboard
  • UniVoIP - Mobile
    Mobile
  • UniVoIP - Lync
    Lync
  • UniVoIP - Advanced reports
    Advanced reports
  • UniVoIP - Workflow
    Workflow
  • UniVoIP - Officeconnect
    Officeconnect
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

4 Reviews of UniVoIP

Showing 1-4 of 4

 

from On Your Travelz
Specialty: Professional Services
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Outstanding product

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Likes Best

Excellent technical team, always available to answer my questions and get me going.

Likes Least

New system had glitches being worked out but over all a great product

Recommendations

Give this one a try and I am sure you will be satisfied with the outcome.

 

from 360 Tax Group
Specialty: Finance
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Prompt service and quoting

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Functionality

Product Quality

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Likes Best

I appreciated how quickly they responded to my request. They responded to my inquiry immediately and was very patient and knowledgeable.

Likes Least

Price was relatively expensive compared to some others.

Recommendations

Search well for more than just the cheapest solution.

 

from Cognizant
Specialty: Professional Services
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

UniVoIP / OfficeConnect Business Edition - Works for me!

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Functionality

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Likes Best

Best thing regarding UniVoIP as a vendor is that I felt like they truly understood my challenges and my business. The best thing regarding the product is that I can log in and out of any phone and it becomes my phone...love that...also they are allowing me to get on their beta testing soon for a unified communication softphone / APP. We are excited to use it and give them feedback.

Likes Least

I was informed early on that they would only do business with me if I turned out to be a good fit. At first, I couldn't believe my ears, but after discussing my needs, I was a great fit. It's just hard to get my head around the possibility of turning away business from anyone that may want to buy. Perhaps they are only seeking to partner in clear win/win situations? As far as the product goes, I would like to be able to re-use a couple of my Polycom VVX phones. They say that their engineering crew is working on that right now for release later this year. Looking forward to it.

Recommendations

Listen to the consultant's questions and answer them. If they can help with a solution, they will.

 

from Indiana Sports Corp
Specialty: Other
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Manager Financial Services

Ease-of-use

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Likes Best

The flexibility to take the phones to different locations, it's always like having an office cell phone that travels with you.

Likes Least

I think the voicemail to email options need a little tweaking.

Recommendations

I would like to see a situation where where once you listen to voicemail via email the messages either delete and save on your phone based on what you do via email. I hate having to relisten to the voicemail on my phone and then delete or save them.

 
 
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