Ooma Office Software


 

Ooma Office is a VoIP solution designed and priced for organizations with one to 10 employees.

While Ooma Office offers many of the same capabilities as more traditional IP PBXs, it also has  features that are specifically tailored to the needs of very small businesses. For instance, the Ooma Linx remote phone jack uses wireless technology to allow businesses to set up extensions nearly anywhere in the office without having to run new cabling or wiring. This feature is ideal for businesses such as coffee shops and dry cleaners, where square footage is a valuable resource.

Other features include an auto attendant, which can answer customer inquiries and automatically route incoming calls; virtual extensions for remote workers; conferencing; and call forwarding. Service is priced per extension per month, with a one-time investment in the Ooma Office base station. Though the base station must be installed on-premises, applications are hosted in the cloud and managed via a web portal.

 

Ooma Office - Virtual receptionist configuration
 
  • Ooma Office - Virtual receptionist configuration
    Virtual receptionist configuration
  • Ooma Office - Possible virtual extensions
    Possible virtual extensions
  • Ooma Office - Virtual extension configuration
    Virtual extension configuration
  • Ooma Office - Base station and wireless phone jacks
    Base station and wireless phone jacks
Supported Operating System(s):
Web browser (OS agnostic)

6 Reviews of Ooma Office

Showing 1-6 of 6

 

from NRG Insurance
Specialty: Finance
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

A Nightmare

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N/A

Likes Best

It looked like it had more mobile, easy to use features then our current provider, megapath.

Likes Least

But they don't know how to port phone numbers. We are have no phones, second day in a row.

Recommendations

DO NOT use Ooma. They do not get that phones are a small businesses life blood. Read reviews and not PC mag or some other crappy review. This is a common thread among businesses that need to port numbers.

 
 

from National-Comedy Inc.
Specialty: Media and Entertainment
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

My Review of Ooma Office

Ease-of-use

Functionality

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N/A

Likes Best

Professional Image it projects, - ability to change outgoing message quickly

Likes Least

Unable to use with Ooma handset, extra charges for extensions

Recommendations

A bit of a learning curve. Make sure your phones are compatible.

 
 

from CSz Portland
Specialty: Other
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Ooma Office is a great tool for our small, flexible business

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Functionality

Product Quality

Customer Support

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Likes Best

The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.

Likes Least

It's VOiP, so it's vulnerable to internet outages. Ooma iOS app didn't work with Ooma Office when we first got it - broke my login - so I'm afraid to try it again. An app would be VERY helpful for redirecting extensions on the fly. Spent some time trying to make faxing work, then gave up. Could receive. Could not send. Solved problem by putting fax machine on home phone line. Faxing is not that important any more anyway.

Recommendations

Think through how your phone system is used, and how your customers use their phones to contact you. Does an automated receptionist make sense? Without those receptionist features, Ooma is just another way to make a phone call.

 
 

from Dutch Dog Design
Specialty: Manufacturing
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Great way to communicate with your customers

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Functionality

Product Quality

Customer Support

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Likes Best

The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.

Likes Least

Their support is sometimes a bit slow. You have to wait in line and the people don't seem to know everything, so you have to call in.

Recommendations

Look at the size of your organization and how flexible you want to be with routing incoming calls for sales or customer service. This system you get great flexibility.

 
 

from Glen S. Hammond PLLC
Specialty: Legal
Number of employees: 1 Employee Employees number: 1 Employee

Mixed Experience with OOMA

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Likes Best

It was very simple to use and had great features, such as the message to email and automated voice for messages.

Likes Least

I had terrible reception at times. Customer Service was prompt about addressing issues, though.

Recommendations

It may work better in other areas of the country. My coverage varied from moment to moment, so I needed a more reliable system.

 
 

from GiGGo Toys
Specialty: Retail
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

Started using Ooma in June 2013 when we started the company

Ease-of-use

Functionality

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Likes Best

I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.

Likes Least

The inconsistency in pricing/billing. The ability to get a human on the phone when we need help.

Recommendations

It is easy to set up. just make sure you buy enough lines so that your callers do not get a busy signal.

 
 
 
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