Ooma Office is a VoIP solution designed and priced for organizations with one to 10 employees.
While Ooma Office offers many of the same capabilities as more traditional IP PBXs, it also has features that are specifically tailored to the needs of very small businesses. For instance, the Ooma Linx remote phone jack uses wireless technology to allow businesses to set up extensions nearly anywhere in the office without having to run new cabling or wiring. This feature is ideal for businesses such as coffee shops and dry cleaners, where square footage is a valuable resource.
Other features include an auto attendant, which can answer customer inquiries and automatically route incoming calls; virtual extensions for remote workers; conferencing; and call forwarding. Service is priced per extension per month, with a one-time investment in the Ooma Office base station. Though the base station must be installed on-premises, applications are hosted in the cloud and managed via a web portal.
Suzanne from Iron Horse Brewery
Employees number: 11-50 employees
It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office.
It relies on internet connection, so if the internet is down for any reason the phones don't work. And once in a while you get a wonky connection that make it hard to hear.
Lydia from AMC Services Inc
Employees number: 2-10 employees
I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again.
I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system.
Customizing phone options
Loses connection, difficult to restart
Michelle from NRG Insurance
It looked like it had more mobile, easy to use features then our current provider, megapath.
But they don't know how to port phone numbers. We are have no phones, second day in a row.
DO NOT use Ooma. They do not get that phones are a small businesses life blood. Read reviews and not PC mag or some other crappy review. This is a common thread among businesses that need to port numbers.
Jeff from National-Comedy Inc.
Specialty: Media and Entertainment
Professional Image it projects, - ability to change outgoing message quickly
Unable to use with Ooma handset, extra charges for extensions
A bit of a learning curve. Make sure your phones are compatible.
Patrick from CSz Portland
The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.
It's VOiP, so it's vulnerable to internet outages. Ooma iOS app didn't work with Ooma Office when we first got it - broke my login - so I'm afraid to try it again. An app would be VERY helpful for redirecting extensions on the fly. Spent some time trying to make faxing work, then gave up. Could receive. Could not send. Solved problem by putting fax machine on home phone line. Faxing is not that important any more anyway.
Think through how your phone system is used, and how your customers use their phones to contact you. Does an automated receptionist make sense? Without those receptionist features, Ooma is just another way to make a phone call.
Matthys from Dutch Dog Design
The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.
Their support is sometimes a bit slow. You have to wait in line and the people don't seem to know everything, so you have to call in.
Look at the size of your organization and how flexible you want to be with routing incoming calls for sales or customer service. This system you get great flexibility.
Glen from Glen S. Hammond PLLC
It was very simple to use and had great features, such as the message to email and automated voice for messages.
I had terrible reception at times. Customer Service was prompt about addressing issues, though.
It may work better in other areas of the country. My coverage varied from moment to moment, so I needed a more reliable system.
Diana from GiGGo Toys
I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.
The inconsistency in pricing/billing. The ability to get a human on the phone when we need help.
It is easy to set up. just make sure you buy enough lines so that your callers do not get a busy signal.