Phone.com Software


 

Phone.com is a hosted PBX solution designed for businesses with fewer than 50 employees. It offers SIP trunking service together with PBX service for a single-provider VoIP solution. Along with basic PBX functions like extensions, Phone.com includes applications such as call queuing, conferencing and call recording.

Phone.com Communicator is a proprietary softphone app that allows businesses to use desktops running Mac OS or Microsoft Windows as PBX extensions. This app supports both voice and video calling and enables users to manage their own call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry.

Businesses can choose to purchase Phone.com service according to a per-minute pricing model, or an unlimited (i.e. per extension per month) model. Phone.com offers toll free, local and global numbers.

 

Phone.com - Auto attendant configuration
 
  • Phone.com - Auto attendant configuration
    Auto attendant configuration
  • Phone.com - Extension settings
    Extension settings
  • Phone.com - Mobile app interface
    Mobile app interface
  • Phone.com - Number settings
    Number settings
  • Phone.com - Call recording
    Call recording
  • Phone.com - Faxing
    Faxing
Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Phone.com

Showing 1-4 of 4

 

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Tiffany from Pet and Home Care

January 2017

January 2017

Been using Phone.com for years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.

Source: Capterra
 

Dawn

August 2014

August 2014

Terrible User Interface

Product Quality

Product Quality
Quality

I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros

Good custom message creation and phone queue.

Cons

Terrible user interface
No way to resend a fax through the dashboard
Lots of error messages when user their preferred browser (Chrome)
50/50 failure rate on faxes so most have to be sent at least a second time.

Source: GetApp
 

Hunter Digital

January 2014

January 2014

Very Happy Customer

Product Quality

Product Quality
Quality

I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

Pros

Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions.

Cons

Signup was a bit confusing

Source: GetApp
 

Reto

February 2016

February 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp