The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.
PIMS Dialer has unique features and tools built in to streamline workflow for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound CallerID can be adjusted to a specific campaign, varying based on list and area code.
Blended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. TimeZone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.
PIMS has been delivering solutions to the industry for the past 10 years. The PIMS Dialer is a great fit for collection agencies, insurance companies, and other service-based call centers. It’s affordable, and the flat-rate, month-to-month pricing is convenient for companies looking to scale as they grow.