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Overall customer rating: Customer rating:

 (20)

 (22)

Recommended by: Recommended by:

91% of users

69% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“If you are a small business and need a way to route phones to different people or different phone numbers—RingCentral is it. With the affordable price, excellent customer service [and] powerful customization, there is no reason not to use [it].”

- Christy Grimste, Educators Overseas

“The company is great to work with. I never had an issue getting my sales rep or being put in contact with a tech when I needed one. The product is pretty easy to use and once you get it set up works great. Also, in my 3 years of using it there was never any downtime.”

- Justin Warren, Blueair, Inc.

Most negative review: Most negative review:

“There are two things that I dislike about the product and vendor. First, I do not like the pricing per user. Second, the online Support Center is lacking in some areas.”

- Nic Rogers, Niccoles Inc.

“Promised analytics, after delivery the analytics are an extra cost and poorly designed. Promised seamless click-to-dial with my ATS software, completely untrue and for the service I need IF they could create it, additional costs.”

- Alan Elmont, TS2

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Monthly or annual subscription fee per user login.

Cloud-based deployment: A monthly subscription fee is paid.

Contract term: Contract term:

No contract required.

Cloud-based deployment: Year-long contract required; renewed annually.

Upfront costs: Upfront costs:

None for the use of the software. Hardware available at an additional cost.

Activation fees apply for each service plan.

Recurring costs: Recurring costs:

None, beyond annual or monthly subscription costs.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

PBX: PBX:

Auto attendant: Auto attendant:

Audio conferencing: Audio conferencing:

Call reporting: Call reporting:

Call recording: Call recording:

Voicemail: Voicemail:

Mobile client: Mobile client:

Softphone: Softphone:

Ease of Use:

Overall customer rating: Customer rating:

 (20)

 (22)

Most positive review: Most positive review:

“The user interface is very intuitive. They are always adding new features. [It allows you] to efficiently manage your entire phone system from a few clicks.”

- Marcus Tomiuk, Villocity

“Easy to use and navigate. It will automatically let you know when you are dialing a bad number.”

- Shaun Liu, TS Consulting International

Most negative review: Most negative review:

“Some facets [of] RingCentral are not user-friendly. Its disadvantages all come in launching the program or joining a meeting.”

- John Morey, SteelBrick

“Auto attendant takes a lot of manual work to set up. It could be more streamlined and easy to adjust.”

- Jon White, Abode Services

Support:

Overall customer rating: Customer rating:

 (20)

 (22)

Most positive review: Most positive review:

“Their customer service, attention to detail and helpful agents have made my time with RingCentral an enjoyable one.”

- Christy Grimste, Educators Overseas

“Customer support is top notch - they have always been able to walk me through fixes in a friendly and easy to understand manner.”

- Martin Campos-Davis, Oregon Human Development Corporation

Most negative review: Most negative review:

“The online Support Center is lacking in some areas.”

- Nic Rogers, Niccoles Inc.

“We are on our third rep now in three months. The first sold the service and disappeared, the second tried real hard to help us, the third has offered to help us out of our contract.”

- Alan Elmont, TS2

Phone support: Phone support:

Included in the subscription fee for all plans.

Phone support available during regular business hours.

Online case submission: Online case submission:

24/7 online case submission included in the subscription fee.

Limited online case submission included in subscription fee.

Online support options: Online support options:

A help website, knowledge base and access to an online community included in the subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

Included in the subscription fee.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.