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Overall customer rating: Customer rating:

 (20)

 (18)

Recommended by: Recommended by:

91% of users

58% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“If you are a small business and need a way to route phones to different people or different phone numbers—RingCentral is it. With the affordable price, excellent customer service [and] powerful customization, there is no reason not to use [it].”

- Christy Grimste, Educators Overseas

“Always works, great pricing, easy interface to use (no training required) and amazing US based customer service.”

- John Calderon, Legacy Properties

Most negative review: Most negative review:

“There are two things that I dislike about the product and vendor. First, I do not like the pricing per user. Second, the online Support Center is lacking in some areas.”

- Nic Rogers, Niccoles Inc.

“Phones now very static, very poor reception. Working on upgrading system but it is taking a long time to roll out.”

- Steve Belloli, Upstream Investment Partners

Pricing:

How it's priced: How it's priced:

RingCentral is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

Vonage is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

RingCentral requires no contract for cloud-based deployment.

Vonage requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

None for the use of the software. Hardware available at an additional cost.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond annual or monthly subscription costs.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

PBX: PBX:

Auto attendant: Auto attendant:

Audio conferencing: Audio conferencing:

Call reporting: Call reporting:

Call recording: Call recording:

Voicemail: Voicemail:

Mobile client: Mobile client:

Softphone: Softphone:

Ease of Use:

Overall customer rating: Customer rating:

 (20)

 (18)

Most positive review: Most positive review:

“The user interface is very intuitive. They are always adding new features. [It allows you] to efficiently manage your entire phone system from a few clicks.”

- Marcus Tomiuk, Villocity

“There’s not much to screw up when it comes to the phones. It does what it is supposed to.”

- Larry Graf, Pixel Puppy Productions

Most negative review: Most negative review:

“Some facets [of] RingCentral are not user-friendly. Its disadvantages all come in launching the program or joining a meeting.”

- John Morey, SteelBrick

“Getting it set up seemed to be a pain. Our IT guys were complaining for forever during the setup.”

- Jason Lee, Scality

Support:

Overall customer rating: Customer rating:

 (20)

 (18)

Most positive review: Most positive review:

“Their customer service, attention to detail and helpful agents have made my time with RingCentral an enjoyable one.”

- Christy Grimste, Educators Overseas

“I like how one rep usually takes care of everything from billing to helping with account. No transfers to other reps and re-explaining yourself.”

- John Calderon, Legacy Properties

Most negative review: Most negative review:

“The online Support Center is lacking in some areas.”

- Nic Rogers, Niccoles Inc.

“Wait times are often long and the tech support people don't always have solutions, but overall the service is pretty good.”

- Shahal Rozenblatt, Advanced Psychological Assessment, PC

Phone support: Phone support:

Included in the subscription fee for all plans.

Toll-free phone support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in the subscription fee.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

Included in the subscription fee.

“Getting started” online catalogue and online training courses included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.