Virtual Office by 8x8 Software


 

Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies in virtually any industry optimize their communications. It suits companies managing distributed and mobile employees.

In addition to standalone PBX, mobile support, video conferencing, softphone, SIP trunking and Internet fax, the system also offers a myriad of other applications within suite. Integrated ACD, CTI, call recording, conference calling and auto attendant are available to address the communication needs of a small, midsized or enterprise business.

This system is compliant with HIPAA, PCI, FISMA and backed by almost 100 U.S. patents. 

8x8’s can integrate with many other systems, including Outlook, NetSuite, Salesforce, Sugar CRM, Zendesk and ACT! by Sage. This minimizes duplicate entries into disparate systems. 

8x8 has been offering VoIP and Unified Communications since 2002. Recent awards include #1 Business VoIP & UC Leader 2014 by Infonetics and Gartner UCAAS Magic Quadrant Leader for 2012, 2013 and 2014.

 

Virtual Office by 8x8 - Add to call
 
  • Virtual Office by 8x8 - Add to call
    Add to call
  • Virtual Office by 8x8 - Call in-progress
    Call in-progress
  • Virtual Office by 8x8 - Instant messaging
    Instant messaging
  • Virtual Office by 8x8 - Virtual office desktop
    Virtual office desktop
  • Virtual Office by 8x8 - Incoming call
    Incoming call
  • Virtual Office by 8x8 - Video call
    Video call
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

27 Reviews of Virtual Office by 8x8

Showing 1-20 of 27

 

from Locksmith Plus Inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Product, CS needs improvement!

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Value for Money

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Switched to 8x8 from another popular VOIP system, due to profit loss issues with other system, and great recommendations from trustworthy business connections. I overall love the experience and the system, how easy it is to use and navigate. However it was a bit overwhelming at first, you get used to how its used fairly fast! If you need help from customer service though, be careful it could become a headache and a lot of wasted time and frustration really quickly!

 
 

from Pyro-Comm
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

Behind the curve on features and below par on customer service.

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Value for Money

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As a manager for an inbound tech support call center, 8x8 did a decent job accomplishing most of what we needed. It allowed us to answer calls, manage queue schedules and priorities, etc. The agent interface was easy to use, but the admin interface was fairly difficult and required some sort of a programming background to make full use of it. The biggest problem with 8x8 is its lack of features such as: automated reporting and live metric dashboards. Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par. Most of the times that I called in, the agent on the other side, did not know the answer and took way too much time to get back to me (if they did). In a span of 6 months, I was assigned 3 different customer success managers making it confusing on who my go-to person was. We eventually stopped using 8x8 and went with a newer competitor that was in front of the pack in terms of features and quality.

Pros

It's a cloud solution allowing you to employ remote call center agents

Cons

The worst part was the lack of support especially when things were down. Most of my agents used the word 'hate' when it came to the email interface.

Advice to Others

Seek out newer solutions which use apps making it easier to integrate with your CRM and other tools you may use. Also, try to find a solution which combines everything you need in it, such as ticketing, self-help sites (forum/FAQs/Etc), chat, and more.

 
 

from Joy Jay Inc.
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

Why Broadband Phones for Offices?

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Value for Money

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Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load.

I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready?

I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly.

The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team.

You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.

Pros

The 8x8 team is the best. Great technology and great customer support!

Cons

Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Advice to Others

This team will save your company time and money. They are well worth having them join your office and working with them continues to be a great joy!

 
 

from Capitalogix
Specialty: Finance
Number of employees: 11-50 employees Employees number: 11-50 employees

8x8's inability to get our service running

Ease-of-use

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Value for Money

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When I signed up for 8x8 my company was in the process of moving all of their employees to one centralized office. As soon as we signed our lease I began signing up for services such as 8x8. Initially, I really liked 8x8. Their reviews were solid, my account manager was friendly and I thought I'd made the right choice. Unfortunately, when it came time to set up all of our phones, I felt mislead. I was told it would take approximately 10 minutes to get each phone up and running. It's been about a month now and our phones still cannot receive incoming calls. 8x8 has diagnosed the problem as an systematic malfunction with our (and all) Gateway router. I am dissatisfied because we had subscribed to 8x8 before we chose our router. If I knew this, we might have purchased a different router. I believe we'll be able to solve this issue once we've picked the IT company we'd like to outsource this to but this problem is going to end up costing countless dollars and man-hours. I feel like it was avoidable.

Pros

Price, domestic customer service, features.

Cons

Lack of transparency about their systems limitation.

Advice to Others

Don't chose this service if you have a Gateway router.

 
 

from 1insur
Specialty: Other

Overall good. Please take into account your old network equipment.

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Likes Best

The ability to answer calls through your deskphone, cellphone, and computer. Also, the free long distance to the UK, Europe and other countries on their list.

Likes Least

Call back with an engineer can take a while (hours, if not a day). The quick service you get during setup is not the same service you will get onces you're done with your setup.

Recommendations

Please be aware that there are VOIP settings that need to be configured on your end in order to make sure that call quality is consistent. Also, dated equipment, such as routers and switches may be an issue with this, but the settings and older equipment (7 to 10 yrs old in my case) may be an issue for any VOIP service that you choose and not limited to 8x8.

 
 

from Stacey's Virtual Services, LLC
Specialty: Professional Services

Extremely easy and efficient software to use

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N/A

Likes Best

8x8 is a very efficient and reasonably priced solution for Call Centers. They have everything you need in one place. 8x8 helps me run my business more smoothly than any other services I have used before. It's very easy to setup and use and help is there when you need it.

Likes Least

I can honestly say that I have nothing that I am unimpressed with with this company. So far they have lived up to their standards.

Recommendations

Use this software to the fullest. Use every aspect of it.

 
 

from Oregon Human Development Corporation
Specialty: Nonprofit

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Easy to use. . Intuitive. Great support when you need it.

Likes Least

Pretty straightforward ..hard to pick an area for improvement.

Recommendations

Making sure your staff get trained on how to use it to take advantage of the efficiencies it offers.

 
 

from TS Consulting International
Specialty: Professional Services

Good product, but bad connection quality.

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Functionality

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Value for Money

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Likes Best

Its a Virtual phone service, that way can accessed from anywhere with a phone app and laptop.

Likes Least

Very bad connectivity. We have a decent internet connection and we still have call drops or loss of connection. if not that call will echo.

Recommendations

Check with the sales rep. About all features and costing as they tend to over sell things and not mention about additional cost.
try to see if you can use it for trial period for a week.

 
 

from National Care Home Health
Specialty: Healthcare

Great phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Provides unique features. We really like the consistency of the service and the texting feature is very useful for our business when it works.

Likes Least

We've have had issues with the texting. We rely pretty heavily on that feature and it shut down on us 3 times and we were unable to get it working again. Customer support could not figure out the issues either.

Recommendations

Consistent service with little to no interruption other than the texting.

 
 

from Think Smarter Inc.
Specialty: Professional Services

I'm a big fan of Virtual Office and here's why

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer.
Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs.
The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business!

Likes Least

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper.
The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team.

Recommendations

Virtual office provides a suite of valuable features for just about any business. But they do certain things very well for medium sized businesses. Make sure your business size and vision are aligned with the features that Virtual Office offers; if your are aligned then you'll have a great product, if you're not aligned, you'll still have a great product, but one you'll be paying too much for the features you need.

 
 

from Texas Brain and Spine Center
Specialty: Healthcare

8x8 Review

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Likes Best

This product is user friendly. I was able to start using it successfully with little training.

Likes Least

Sometimes I do not get the info of when the message was left so I'm not sure how old the message is.

Recommendations

make sure it has all the functions necessary like rewind, skip, and pause when listening to messages

 
 

from Texas Brain and Spine Center
Specialty: Healthcare

User Friendly

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Functionality

Product Quality

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N/A

Likes Best

What I liked about this product is that I am notified via email about voicemail messages. I often neglect the blinking light on my actual office phone due to not knowing if the voicemail is specifically for me or for another department.

Likes Least

Not quite sure how fast the email notification come in after voicemail has been received.

Recommendations

Definitely will recommend to have email notification on real time when the voice mail messages are left. Pause feature while listening to voice mail message will help as well.

 
 

from Honor's Builders, LLC
Specialty: Professional Services

Reasonable platform for business phone systems

Ease-of-use

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Likes Best

Virtual Office by 8x8 definitely delivers a lot of value in the product as well as resources outside of the the system alone.
This includes an 8x8 academy that teaches basic users all the way to admins how to set up and run the platform so there's never a question. This was a brilliant move on their part as i'm sure it cuts down on all of the smaller businesses like me going to contact their support team for help.

Likes Least

I didn't have this system for long because I felt like I was nickel and dimed the whole way through it. While they have every service I would need in a traditional PBX, and at a much cheaper price than a traditional price, I've found other SaaS offer pretty much the same product at a better value for the small team I have.
I've noticed a couple of other services I've tried are fairly plug-in-play, meaning quick and easy setup with straightforward prompts to get you going in no time. With a service this large and comprehensive, I don't blame them for this, but it wasn't necessarily a fit for my team's needs.

Recommendations

I could see 8x8's product being much more valuable to larger teams who have bigger needs regarding training and the support they have to offer. If you don't require a lot of the background services they have to offer, then you'll be paying a premium for a product you're not using entirely.

 
 

from Texas Brain and Spine Center, PA
Specialty: Healthcare

Small Office, Big Image

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Likes Best

The helped with setup with all questions that we had. Ease of use with mobile handsets, real phones, or "phones" using your computer.

Likes Least

Dependent on internet connection. If your internet connection is slow, this may not be the solution/program for you.

Recommendations

If you need HIPAA compliant phone system and voicemail storage, make sure that you ask about HIPAA compliance and what settings you need to use to be complaint.

 
 

from TS2 Recruit
Specialty: Professional Services

It's an alright softphone

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Likes Best

The customer service is pretty good, at least they are honest. They definitely over-sold us on the functions, which half of what they promised us do not work.

Likes Least

Some of the functions that were promised do not work, and sometimes I get dropped from my call.

Recommendations

Evaluate your needs first and see if they are able to do that immediately. If they can't I would suggest testing other softphones

 
 

from TS2 Consulting
Specialty: Other

An okay phone service

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N/A

Likes Best

I like that 8 by 8 allows you to stay focused on your computer screen while also allowing you to see the in's, outs and missed calls of your days.

Likes Least

This product is pretty good, I would say it needs to be paired with a good headset or it may cause problems with connection and volume.

Recommendations

I would advice for making sure your audio is well connected, sometimes I need to continue checking the audio is on the right setting for me to hear my call.

 
 

from TS Consulting International
Specialty: Other

A tricky softphone

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Likes Best

Easy to use and navigate. It will automatically let you know when you are dialing a bad number.

Likes Least

sometimes the connection is spotty, weird beep noise every first 30 seconds - 1 minute where it drops my call and reconnects after 5 seconds.

Recommendations

It's not bad, I would definitely see if I could test it out before buying it

 
 

from TS2
Specialty: Other

Over promised under delivered

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Likes Best

Can access from any internet device, laptop, desktop, smartphone. Home, office, travel....

Likes Least

Promised analytics, after delivery the analytics are an extra cost and poorly designed. Promised seemless click-to-dial with my ATS software, completely untrue and for the service I need IF they could create it, additional costs.

Recommendations

Get everything promised in writing with a price quote.

 
 

from Oregon Human Development Corporation
Specialty: Nonprofit

8x8 Virtual Office

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Likes Best

I like the portability factor, I can be away from my workstation and still receive calls on my tablet, laptop or phone. I can even send and receive faxes with the pro version. It makes it easy to work away from my desk and clients and staff can't tell that I'm not at my desk.

Likes Least

Because I often use more than one mobile device, it would be to be able to remain logged in to more than one device at a time.

Recommendations

Take a look at call quality - this app and 8x8 I have never experience poor call quality. They only time I had issues was where I had poor wi-fi coverage, but a switch to using my cellular network fixed that issue.

 
 

from Affiliated Physicians
Specialty: Healthcare

Call center review

Ease-of-use

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N/A

Likes Best

The data provided by stat reports and real time monitoring window

Likes Least

occassionally when trying to monitor a live call I will click on a specific agent but I obtain a different agent's line instead. This is an intermittent problem and not consistent enough for reporting value

Recommendations

be sure to attend tutorials to learn how to train your staff to effectively use the system

 
 
 
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