Issuetrak Software


 

Designed for help desk and customer support staff, Issuetrak provides a solution that includes knowledge management and field service tools in addition to support modules.

The system can be deployed on the cloud or on local servers and is applicable to a variety of industries.

Users of Issuetrak gain access to several different modules to enhance their support teams. With the help desk tool, staff can monitor current activities at all times, assign new issues based on preset preferences to anyone in the organization and define service level agreements and monitor compliance.

Users can also automatically audit, record, and link assets to specific users; and customize their own dashboards to only show relevant metrics.

Within the Customer Support feature, customers have the option to contact the support team or search a knowledge base and can submit service requests or check the status of an existing ticket from any web browser.

 

Issuetrak - Dashboard
 
  • Issuetrak - Dashboard
    Dashboard
  • Issuetrak - Project summary
    Project summary
  • Issuetrak - Report writer
    Report writer
  • Issuetrak - Submit issue
    Submit issue
  • Issuetrak - Unassigned issues
    Unassigned issues
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

112 Reviews of Issuetrak

 

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Software Advice Reviews (16)
More Reviews (96)

Showing 1-16 of 16

Bruce from Spartanburg Community College
Specialty: Education

October 2015

October 2015

Long Time User Gives IssueTrak High Marks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great support!

Easy to contact and they have a genuine interest in helping in any way. Very friendly.

Likes Least

It's not free.

But it is full value and has a low TCO. We install it on our own virtual servers.

Recommendations

Get it today...

The sooner you get started with this product, the sooner you can begin to take charge of your support ticketing. Also, the Asset Management feature is very useful for tracking devices and the software on them.

 
 

Kevin from Entertainment Cruises
Specialty: Other

October 2015

October 2015

Issuetrak review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The software is highly configurable and intuitive. The vendor is responsive and supportive of enhancement requests.

Likes Least

The product design is a bit dated. It also does not translate well to mobile.

Recommendations

update to more current look, introduce mobile responsive and native design.

 
 

Justin from Alliance Collection Agencies
Specialty: Other services

September 2015

September 2015

Horrible for anything but canned actions

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Small footprint on server and runs on Windows. We didn't have to install some appliance or other modified Linux variation to get the software up and running. Able to leverage our existing SQL and IIS servers when needed.

Likes Least

Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item.

Recommendations

Look elsewhere if you want to use it for more than one department or group to actually utilize the software. We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system. If you have complex flows for your change management or other business processes you will not be able to do them properly or as expected.

  Response: , Issuetrak

Date: November -0001

November -0001

 

Justin, we're sorry to hear the software is not working out so well for you. You've been with us a long time -- 10 years!

You mention the process automation "only really sends notifications". It actually does quite a bit more. You can have one task spawn a whole group of other tasks depending on how the task was completed. A task can cancel all remaining tasks if that's appropriate. A task can close the issue. And probably one of the most powerful features is that upon completion, a task can automatically update the substatus. This leads to all kinds of good things!

For example, if the substatus is set to something like "Pending Customer Response", and a note is added by the submitter, then with a business rule you can automatically set the substatus to something else, such as "Pending Review". Substatus rules allow you to automatically respond to a variety of events:

Note Added by anyone
Note Added by someone in the submitter's organization
Issue Assigned
Issue Closed
Issue Escalated
Next Action change

and more.

A lot of our customers like our QuickPicks, which lets you invoke a particular workflow based on common processes within the organization. One customer has a "New Employee" QuickPick, with over 60 tasks, all assigned to various people -- things such as order business cards, set up telephone, create email account, etc. These tasks can be configured to be done serially, so that task one must be complete before task two, or they can be delegated in parallel.

We appreciate Alliance Collections being with us for ten years. I see back in February, 2014 that Tony Lovelace offered you a few hours of consulting services for free. I see Darla replied that you weren't quite ready for it. I'd like to re-extend the offer. Our IssueTrak product has grown a LOT in ten years, and we'd love to have the opportunity to show you how the software can better meet your needs than this review indicates.

All the best,

Hank Luhring
Director of Sales

 
 

Maria from South Allegheny School District
Specialty: Education

September 2015

September 2015

Excellent Solution for our Small Network

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Program runs smooth with little maintenance. We use it for help ticketing and inventory. The cost is very reasonable and it works great from mobile phones and ipads.

Likes Least

I wish it would find printers automatically. We don't have many so its not a huge problem, but would be necessary for a bigger company.

Recommendations

Testing live is critical. Many claims are made and do not work as well in production.

 
 

Sandi from Cane Garden Software
Specialty: Other

September 2015

September 2015

IssueTrak Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Whenever an issue gets submitted it will send out a text to each of our cellphones with the IssueTrak number and the name of the person submitting the issue. We can then go into the IssueTrak software and look up the details of the issue.

Likes Least

I haven't found any areas that I dislike or least like.

Recommendations

Go with what's best and IssueTrak was the best that I found while evaluating something to log and keep a record of what is going on with the software.

 
 

Russell from Southwest Power Pool
Specialty: Utilities

September 2015

September 2015

IssueTrak for Issue and Project Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use IssueTrak for multiple functions: to receive and track customer inquiries and requests, to track internal processes, and even as an outreach tool to our stakeholders. IssueTrak supports all those goals, and does it in a very user-friendly and scaleable manner.

IssueTrak is very configurable making it ideal for small shops, multiple uses and individualized projects and processes. Support does a good job of understanding your questions/issues, and first level support knows the product well.

With the cloud-based version, we require very little internal IT support. The administrators for the tool are within my department, and we can configure it to do everything we've needed so far.

Likes Least

As with any system, there sometimes are "quirks" and work-arounds that are not necessarily well documented. For example, we needed to give some individuals access to items that were not assigned to their departments. You can do that in IssueTrak, but it's through the use of "e-mail notifications" (you can grant individual access, but turn off specific e-mail notifications). We didn't know that by reading the documentation, but it works!

Recommendations

While different from other solutions that we considered, IssueTrak's pricing strategy of only charging for advanced licenses (required to assign or be assigned a ticket, submitting tickets on behalf of others, and accessing administrative functions) makes it extremely affordable for most organizations.

 
 

Chad from Maillie
Specialty: Accounting

September 2015

September 2015

A+, I have used/configured numerous help desk softwares,its at the top

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the easy of use in all parts, from issue tracking, reports, asset tracking, and configuring

Likes Least

It would be nice if the knowledge base would be more actionable, currently to look at the knowledge base you have to click or open to go to another screen, it would be nice if when your typing an incident it would bring up in a popup releated kb articles or other incidents, instead of searching them. I also don't like that you tend to get a lot of windows up, sometimes gets confusing.

Recommendations

Look at your business needs, but with issuetrak, I was easily able to configure my companies structure(Catagories, Subtype, types of issues),Assets, and I didn't find a workflow that I could not do.

 
 

Phill from ira
Specialty: Other

September 2015

September 2015

Issue Trak has saved me thousands of hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support team is absolutely amazing! They are always Professional, Friendly and UNDERSTANDING! the product is straight forward but the setup and install can be overwhelming if you are not an avid SQL user.

Likes Least

getting use to the default mail notifications and how to work for multiple mailboxes

Recommendations

I would recommend others to stop looking around and get Issue Trak

 
 

Chris from TDM
Specialty: Manufacturing

September 2015

September 2015

10+ year IssueTrak customer for Helpdesk and process management

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

IssueTrak is easy to set up and use right away with many different configurations. It has supported any process we have set it up to support. The vendor has been extremely easy to work with and responsive to both technical and process questions and feedback.

Likes Least

We often find that we need to develop our own reports and queries to get at the information we need to manage our help desk staff and processes. While it's fairly simple to do via IssueTrak functionality, it can sometimes be time consuming. The "canned" reports are good for an overview.

Recommendations

Look at the reporting capabilities first. Much of the benefit of this type of software is being able to identify trends to improve processes.

 
 

Jent from WAM, INC
Specialty: Real Estate

September 2015

September 2015

Works Well in Multi-Family Management Enviornment

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to navigate and understand. Not complex or confusing like some other competitor products.

Likes Least

Online will only show a limited number of rows of data when viewing report queries or searches, so excel format has to be downloaded. Not much of an issue though.

Recommendations

It's powerful. Integrate it into your company - you'll be glad you did!

 
 

Joyce from College of Menominee Nation
Specialty: Education

September 2015

September 2015

ALways got a response in a nice amount of time

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

When you setup the software you can set it up comfortable the way you want it. Easy for everyday use

Likes Least

Sometimes it will send double issues to one email when it is taken care of.

Recommendations

Make sure they are aware of there options and they can setup Issues how they want it. IssueTrak can be intimidated cause of all the information you can put in but overall a great software

 
 

Portia from College of Menominee Nation
Specialty: Education

September 2015

September 2015

IT Department's IssueTrak experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the ease of use for our clients whom we have just recently given the ability to submit their own tickets. Many have made the transition from email our department to submitting tickets with ease.

Likes Least

Searching and reporting features are a little complicated for the average user.

Recommendations

Look for the product's capability to envelope what your end result is or what you are trying to accomplish.

 
 

Sean from BHG
Specialty: Healthcare / Medicine

September 2015

September 2015

Overall Solid Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Many good functions and some customizable features. Built in KB and escalation rules are nice.

Likes Least

Too many pop-up windows. Seems to be missing a couple key items, like being able to turn off time warnings, and better sorting on certain screens. Could use some customizable logic for email intake (currently only supports a couple hard coded commands, e.g. close ticket). Would be nice to be able to email the system to change the status/substatus of the ticket on the fly.

Recommendations

Consider alternative ways to use built in functionality to achieve your goals. Some of the features are not overly intuitive, so you may have to just dig in and play with what is there to fully understand what you can do with it.

 
 

Tom from County of Chemung
Specialty: Non-Profit

September 2015

September 2015

A Great Product with Fantastic Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support is second to none! The product itself is very versatile. We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

Likes Least

The interface is still a little "clunky". Creating reports from queries that you create takes a little getting used to.

Recommendations

No matter which product you choose, make sure that the support is solid, because you WILL need descent support for at least the first year of using the product.

 
 

Greg from Fidelity Bank
Specialty: Banking

September 2015

September 2015

Change Management and IT Ticketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The product is very flexible and the support has been amazing. All of our experiences have been very positive.

Likes Least

This vendor has been a pleasure to work with and they have made themselves available far above our expectations.

Recommendations

Don't relegate this product into one specific box. This product is capable of doing many things. We implemented change management with an automated workflow, and then implemented a completely separate trouble ticketing system.

 
 

Sequoia from RCI
Specialty: Maintenance / Field Service

September 2015

September 2015

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and features of the product. Vendor support helped customize needed features for a specific contract

Likes Least

I would say some features can be improved but the core functionality of what is needed is there and new API is great

Recommendations

For evaluation, play with the demo. Make sure it fits with how your organization works and don't look for 100% but at least 90% of required features. No system really has it all.

 
 
 
Showing 1-20 of 96

Guy from Checkered Flag motor Car Co., inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

without a doubt the best in the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it tracks every issue in our business. we rely on it all day long, 7 days a week and tickets open whether done by email or phone.

Pros

how easy it is to use and the support staff. they are always friendly and willing to go above and beyond to address my issue. i may call them for help 1 or 2 times a year. that is how great the product is

Cons

the asset tracking needs help. it does not clean itself up and the tools to work on it all have to be done in SQL instead of a gui interface to do maintenance on it.

Source: Capterra
 

Charles from Siemens

August 2017

August 2017

We use the product for a customer site to track system failures.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep issues organized

Pros

The software is easy to use and intuitive; there are numerous options that allow a multitude of options as it relates to notification options.

Cons

There really are not many cons to this software, it can be a bit expensive if you need multiple administrators.

Source: Capterra
 

Debbie from InterMotive Vehicle Controls

August 2017

August 2017

Issue Trak is a great tool for our use, tracking tech calls and warranty concerns.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use is the main factor . The ability to customize it for our needs; adding drop down menus, and user defined fields makes it beneficial for tracking and reporting.

Cons

Two areas that do the same thing i.e., having a field at the top of the screen to type in an issue number, as well as a menu function for the issue number.

Source: Capterra
 

Lars from CFCU Community Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Basic Ticketing Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Issue Tracking for our IT Help Desk.

Pros

The cost of the product is a huge seller, especially when compared to similar products on the market. Their customer support and sales team are easy to work with and quick to resolve issues.

Cons

Very basic solution that requires extensive periods of time to pull reports from (they have to be manually created) and to customize/maintain. IssueTrak does not check back on a regular basis to reevaluate/reassess how their customers are utilizing the product and if there is any improvements they can help them make.

Source: Capterra
 

Charles from CDS Life Transitions

July 2017

July 2017

Worked with Issuetrak Customer support on 4 issues now and find it just as easy to resolve everytime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The company's customer support is top notch
Multiple features and functions for great price.
updates consistently to resolve already existing issues while still improving the product.

Cons

A little hard to find your way around the first time if you are used to other ticketing systems.
quality lacks due to design issues.

Source: Capterra
 

Cathy from Williamsburg James City County Public Schools

July 2017

July 2017

IssueTrak meets our Help Desk needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Long time user. IssueTrak is easy to use for our techs and even the most basic users. The reporting makes it easy to pull a report even minutes before a meeting.

Cons

We have had some problems since the upgrade to version 10. However their tech support have been helpful getting the issues resolved.

Source: Capterra
 

Leslie from Spartanburg Community College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

I was having trouble with the back button on searches and the technician fixed the problem quickly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I make my boss happy when I can retrieve the information quickly and set in an excel sheet for reports needed fast. I have become the most valuable employee hired in this department.

Pros

I like being able to search for the issues I need for information with fast. I am so busy on the phone and customers that when I need certain information from IssueTrak I don't have to sit and wait. I love the way it allows for a wildcard search. I can relax because this software is exactly what I need to get my job completed every day.

Cons

I have been using this software for 12 years now and there is not much I don't like about it. There have been a few bugs but most of them have been fixed over the years. The more I use it, which is every day, the easier it gets. Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

Source: Capterra
 

Kelley from Inforth Technologies

July 2017

July 2017

Had a question about the knowledge Base functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We got a quick reply from the support team. They gave us options for what we could do to remedy the issue that we are having. They also suggested that we submit our thought for a future enhancement.

Cons

No negatives at this time. It would of been nice to of been able to eliminate our issue immediately, but we have found a work-around that will suffice for now.

Source: Capterra
 

Danna from Business Facilitating
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Clean and Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Professional Customer Service

Pros

The software is professional and keeps a record of all things billing and customer support related which is very important in my line of business.

Cons

I do not have any complaints, the system is great! Everything is up to date and works to my liking.

Source: Capterra
 

Salman from Catholic Crosscultural Services
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Overall the product provides what we needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking of users' technical issues

Pros

Customise able
AD connect
Multi Organisation capable
Asset Management Module
Knowledge Base Module

Cons

Reporting functionality could be made better for ease of use
Asset Management Module could be made better to gather systems info

Source: Capterra
 

Scott from CAP Software
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great software for phone or email support issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily usage for our customer support center.

Pros

We use this software to handle incoming support calls and emails. We point our voice mail server to send the voicemails and forward our support email addesss as well to IssueTrak which then creates a support tickets. IssueTrak Runs and does what it is supposed to do. Light footprint and easy to use. IssueTrak support is outstanding with training and support issues. I would highly recommend!

Cons

I would like to see Secure SSL email support added and better mail controls inside the Web management. The configuration could be a little easier to understand as far as rules and responses go but the support team will help you get it to do what you need.

Source: Capterra
 

Romy from Cintas Corporation

May 2017

May 2017

IssueTrak is a wonderful system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting is very user friendly and very customizable - also extremely fast. Easily customizable screens for ease of use. Quick Tips for most common issues.

Cons

When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.

Source: Capterra
 

Lisa Rae from WSSC

April 2017

April 2017

Easy to Use and Fantastic Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using IssueTrak for about a month tracking issues, and having clear escalation paths and SLA's. This has helped us streamline our customer support efforts, and reduce duplication of effort.

This is great issue tracking system!

Pros

It's very easy for the end users to use.

Cons

There is a great deal of customization required up front.

Source: Capterra
 

Austin from southland benefit solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

As Always i love issuetrack and how the system works

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone

Source: Capterra
 

Caitlin from Wilkinson Asset Management
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

IssueTrak Product Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using IssueTrak for about three years now. We began using it as an issue tracking system for company and since it has evolved into so much more! We are now using it for IT/HelpDesk issues, Customer Service, and our VendorHelp platform. Any time we have a problem or need help with something with the site, the support team at IssueTrak is always prompt in assisting. I would recommend this to anyone and give 5/5 stars!

Pros

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

Cons

The workflow is sometimes difficult to understand or get around when trying to set a certain user up with certain functionalities.

Source: Capterra
 

Austin from Southland Benefit Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Best software ive ever used for tracking tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IssueTrak is very simple to use and understand and is a great way to track your assets and users and the issues they are having. i would recommend this to any company with an IT department

Pros

Very organized and simple to use

Cons

None that i can come up with

Source: Capterra
 

Bruce from Spartanburg Community College
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Not enough stars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Although I rate Issuetrak highly, by star reckoning, all categories look equally strong. This is not the case. Where these folk truly shine is in the Customer Support arena. These guys rock! And, they use their own software. Submitting an issue with them is just like what we do in our office. And seeing how they use their product gives us a better understanding how we may do things. Its great!
Please forgive my hasty opinions. I've only been using their product for almost 20 years. I could be wrong. BTW: We're hosted in the cloud now. Yeeha!

Pros

Its hosted.

Cons

When searching issues, cannot click back button. Must start search all over.

ASP programming scares me a little in this decade. Glad it is in the cloud for our security sake.

Advice to Others

Keep up the great service.

Source: Capterra
 

Erik from AiM

March 2017

March 2017

IssueTrak has excellent support.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Every time I have called or opened a ticket via their web portal I have received a fast response from them, they are always willing to help. They go above and beyond what other companies provide for support. It is always a pleasure to work with them.

Source: Capterra
 

Craig from VA Transformer

March 2017

March 2017

IT Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was good as customer service provided me with everything I needed to know. We will continue to use this software and possibly use it for some other things for our company.

Source: Capterra
 

Kathy from CTS Corporation

February 2017

February 2017

IssueTrak's Help Desk - Excellent Product & Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our organization has used IssueTrak¿s Help Desk software for a number of years. It is highly customizable and allows us to be more efficient in tracking issues with our end users. The software is very stable and we rarely need support but in those few instances that we do, we always receive excellent support and guidance. There are a number of features that are extremely useful. The Quick Search and Advance Search options provides the ability to find information quickly. The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. The Email Notifications keep everyone in constant communications. Excellent product with excellent support staff!!!

Source: Capterra