HubSpot CRM
About HubSpot CRM
Awards and Recognition
HubSpot CRM Pricing
HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit. Starter: $50/month or $600/year Professional: $1780/month or $19200/year Enterprise: $4000/month or $48000/year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for HubSpot CRM
1 - 5 of 3,926 Reviews
Monica
Media Production, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed March 2024
HubSpot CRM Review: Works Great For Our Needs.
Ziva
Verified reviewer
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
The most outstanding CRM platform to improve sales and customer relations.
We have been having a cool experience with HubSpot CRM. It has really helped us to improve our sales activities by making it easy to onboard new customers. It also helps us maintain very strong relationships with our customers.
PROSHubSpot CRM has a collection of communication channels like chatting, meeting and emailing that makes it easy to communicate and close sales deal with customers. It offers detailed reports which gives clear understanding and overview on customers interactions and sales activities. It is super secure and the customer services are easy to access.
CONSHonestly, there has been nothing to dislike about HubSpot CRM. It has been working very smoothly for us.
Patrick
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
HubSpot CRM - This could be the most user friendly CRM system to date
I like using HubSpot as it gives me the freedom to customize the entire CRM experience. Automations and workflows are easy to build as long as you understand the all the properties and functions. Good thing there are available modules and learning materials within the platform whenever you want to explore and learn the system further.
CONSIf you are new to CRM, it can be overwhelming and could be difficult to navigate. However, as you explore and learn more about the it, you will notice that this could be one of the user friendly CRM tools in the market.
Julie
Verified reviewer
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
System with lots of features that one cannot use unless you pay for them
Overall experience is disappointing and time consuming and I can't switch because it's a 1 year commitment.
PROSI like that the email marketing is connected to the CRM.
CONSThe time it took to onboard and the support is over chat/email and sometimes they do not reply on time. It's more frustrating when you are onboarding and every step has issues for some reason when I was trying to import the csv file format into the HubSpot. Also, Had the hardest time completing the mass email marketing
Reason for choosing HubSpot CRM
I thought the CRM and email marketing together would be ideal for the process.
Drew
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2023
HubSpot and Small Business Sales Growth
Overall, our experience was positive, and our sales team has no complaints. Again, we find our limiting factor is more on the growth of our service department. HubSpot, is a mobile friendly CRM that works great for a growing sales team. Additional marketing features can be added, but that is a separate cost, unless you have in house marketing talent.
PROSHubSpot is great at tracking relationships at the individual level. These can be tracked from prospect to conversion, and all related activity can be easily tracked and revisited. Dashboards can be setup to track meta data, but is limited in how it can be customized.
CONSAll of our dislikes in HubSpot are related to the service side. The sales side of this CRM is sufficient or better to other CRM's, but is limited in customizable solutions. This will need to be discussed when considering your companies specific needs.
Reason for choosing HubSpot CRM
The marketing integration was a recommendation of the marketing company we partnered with for inbound leads. The lead generation did not pan out, but this was not fault of HubSpot.
Reasons for switching to HubSpot CRM
Sugar CRM was ineffective for us, and was a legacy system I inherited. This was an overall disappointment for our team, so the strategic decision was made to move to HubSpot to better enable our sales team.