The Environmental Compliance Group switched to this software after years of handling inspections with pen and paper. We have moved all of our asset tracking and work product to this software package. My inspectors can now use tablets in the field for construction and industrial inspections, water quality sampling, hazardous response, and citizen complaints. My group can now take pictures and print instant reports of any events associated with our assets. I can very easily run reports and know who did what, what was done, where it was done, and how long it took. I am alerted to overdue inspections and other events as are my inspectors. It's increased our effectiveness and efficiency by leaps and bounds. It's been a phenomenal tool. In addition to the experience with the software, my customer support experience has been absolutely amazing. Leeza was our tech support representative from start of software use. She provided demos and answered more questions from me and my team. Initially, I'm sure I called her every week with some question or another. And instead of being annoyed with my constant contact, she was patient and took the time to explain (and sometimes explain again) the nuances of the software. I have been able to count on her to fix all of my tech related problems or provide an answer as to why what I want can't happen with the software. In all, I appreciate the fact that not once has a call or email from me to fix some problem gone unanswered or unaddressed. My overall experience with Field ID has been a great one!

I like one of the newest features of the software - the ability to attach events to assets. Many members of my team have created events on the incorrect assets. The ability to be able to correct this error by attaching the event to the appropriate asset has been a godsend!

One of the features I like least is the inability to remove completed assets from my inspectors' task lists without having to create a new asset type to move the completed assets to. Seems that once an asset is complete it should be archived and removed from their "work" without having to do the extra step.

Field ID has allowed my department to condense three databases into one. It sends out multiple reports to all upper management at any given time I choose. It is real-time information from the app to the desktop version and allows viewing of our information A mouse click away from anywhere in the world. It has streamlined my organization at Delta Airlines and is being picked up all across the company.

The app is the best tool for our specific needs and cuts down on paper work emails and phone calls. The immediate access to real-time information for Delta Airlines is invaluable. The customer support is the best I've experienced in any field. When I send an email or leave a voicemail I literally have a response within 15 minutes. Sometimes before I'm even ready to address the issue. I can't say enough about the support and willingness to adapt field ID to Delta Airlines' needs. I look forward to a long lasting relationship with the people and the company and also the continued growth at Delta Airlines.

There really is not much that I do not like about the software. That took a little time because deltas verbage and field ID berbage was a little different. However that really is not a complaint.

No major issues

Field ID has been easy to work with since day 1. We have identified errors in the Field ID mobile app, and have worked closely with the support and dev team to solving those errors. The software is making our job easier with our customer reports, and we are using it for our own health and safety system as well.

The layout of the software, especially on the mobile app has made our job faster in the field, and gives us more time to work on our inspections. having the app do what we need it to do allows us to spend less time documenting, and more time working

We still have some features/functions that are not working on the mobile app, but we have been working closely with the support/dev team to overcome these functions.

Field ID was our very best vendor at one point and due to some employee turnover things dropped off dramatically. It is only recently that I have been able to work with Leeza Neves for technical issues and she has turned these issues around. Leeza is very responsive, capable, honest, and diligent to get to the heart of our issues. Leeza is largely responsible for my company staying with Field ID's service.

User friendly, constantly improving, available via phone and tablet

Search/Reporting is cumbersome, not enough options for manipulating mass data (mass updates, start event tab, etc), some functionality loss over time in requiring mouse clicks vs. tab or enter through fields