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Call us for a free FastStart Consultation: +27 87 550 3493


Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: March 28, 2017

Although software is often marketed to us as something new and high-tech, very often it simply represents the application of new technology to very old processes, making them more efficient in our 21st century.

For instance, maids have graced the homes of those who can afford service staff for centuries. In our era, however, you no longer need to be a member of the wealthy middle classes to have a maid. Businesses exist that have teams of maids on call, who are dispatched to clients’ homes for a couple of hours each week or month to keep things ship-shape.

Of course, running a team of maids generates a host of administrative tasks. Maid service software streamlines the execution of those tasks.

Here’s what we’ll cover:

Why Maid Service Software?
Common Features of Maid Service Software
Benefits of Maid Service Software
How Is It Priced?

Why Maid Service Software?

The manager of a maid service company may spend most of his or her time in an office, but typically will have lots of staff on call. That staff, meanwhile, will be off-site much of the time, visiting the homes of clients.

As new staff join and old staff leave, tracking your employees and keeping all of their associated paperwork up-to-date presents a challenge. Cleaning service software is a one-stop platform on your computer that streamlines all of the processes involved in running a maid service business.

Common Features of Maid Service Software

The features of maid service software will vary across platforms, but these are some of the common functions you will find (as well as other field service management solutions):

Schedule & route optimization Systems that use map-based employee scheduling streamline the business by enabling you to assign the right person in the right area to the right job—reducing employee travel time and transportation costs.
Time tracking Keep track of time spent by employees on-site, as well as how you spend your own time, using these tools.
Invoicing Enables you to send invoices on time and set up automatic monthly billing, and lets your clients settle their accounts online.
Client tracking Not every client is the same, and many, if not all, will have custom requests. This feature enables you to keep track of all those individual requirements.
Feedback Captures customer feedback and enables managers to view it immediately, thus addressing problems as they arise.
Attendance management Allows staff in the field to record their attendance on mobile devices.
Payroll Keep your employees happier using tools to streamline payday and keep their salaries up-to-date.

Benefits of Maid Service Software

Maid service software keeps all of the files related to running your business in one place, preventing the proliferation of documents, spreadsheets and files across different formats and folders. Other benefits include:

  • Mobile functionality, which means they can be accessed from any computing device, including smartphones and tablets—in other words, that “one place” can travel with you.
  • The ability to access client information, employee schedules and business data from wherever you are, keeping on top of your business and its demands.
  • Spending less time on mundane administrative tasks, and more time developing the quality of your business—enabling you to better serve your existing clients, and allowing you more time to find new ones.

How Is It Priced?

Cleaning service software is typically Web-based and priced on a month-to-month, subscription basis. Some firms provide free trials so you can test out the product’s suitability to your business before committing. However, there are a few other factors you may want to investigate before selecting a maid service software solution for your business, such as:

Number of users. Some maid service software charges a fixed fee per month or per user, while other packages charge in increments—starting at five users, then rising to 10, then 20 and so on. Others charge a flat fee per month, with no reference to the number of users.

Since every maid on your staff will need to be added as a user in order to access the system while out visiting clients, per-user versus flat-fee pricing is an especially important consideration in this market.

Degree of functionality. Price is not the only thing you should consider. Perhaps one software package costs more per user per month because it has a wider array of features. You should look at your business and ask yourself: Do I need those features? Will I use them? Cheapest is not always the best.

Web-based systems can be especially beneficial in this market; the nature of maid service is that employees are constantly in the field, and you will need to be able to stay in contact with them using a system you both can access from wherever you are.

The good news is that there is a wide variety of maid service software on the market. Take your time, shop around, do your due diligence—and you will find the best maid service software solution for your business.


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