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AppointMate

AppointMate by Delta Health Technologies is a cloud-based home health solution that helps private duty businesses of all sizes to manage their business operations. It features scheduling, billing and payroll functionalities. ...Read more about AppointMate

3.6 (9 reviews)

Alora Home Health

Alora Home Health Software is a cloud-based, mobile-ready, solution designed to help manage all aspects of a home health care agency, including the clinical, operational, and financial components. As an all-in-one system, optimiz...Read more about Alora Home Health

4.6 (140 reviews)

42 recommendations

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Arrow Solutions

Arrow Solutions offers integrated scheduling, billing, case management, reporting, payroll interface and human resources for non-medical home care agencies. With Arrow Solutions, private duty agencies can automate tasks, agen...Read more about Arrow Solutions

4.0 (2 reviews)

WellSky Home Health

WellSky Home Health, the most widely used software in home health, is a web-based solution that can help you increase efficiency and improve patient care delivery. Known as The Clinician’s Choice® for ease-of-use, WellSky Home ...Read more about WellSky Home Health

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Axxess Home Health

Axxess Home Health, a scalable electronic medical records software used by more than 8,000 organizations of all sizes, helps manage all human resources, administrative, clinical, operational, scheduling and billing needs through a...Read more about Axxess Home Health

4.1 (316 reviews)

11 recommendations

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Synergy EMR

Synergy EMR (Electronic Medical Records) is a web-based healthcare records management solution for small, midsize and large home health agencies, post-acute care providers, and hospices. Primary features include a physician portal...Read more about Synergy EMR

3.0 (2 reviews)

HealthWare

HealthWare is a complete agency management system designed to support the needs of larger home health agencies. With HealthWare, those agencies at the enterprise level have access to a comprehensive, customizable solution that was...Read more about HealthWare

5.0 (1 reviews)

Suncoast

Suncoast develops Hospice EMR software solutions for agencies across the US. Suncoast enables the business of caring and has earned the trust of some of the largest and most reputable agencies, offering powerful, scalable, enterpr...Read more about Suncoast

Crescendo

Crescendo is a cloud-based home health solution that integrates patient information across home health, hospice and private duty and helps users maintain patient-centric electronic medical records (EMR). It helps medical organizat...Read more about Crescendo

2.9 (5 reviews)

therapyBOSS

therapyBOSS is a cloud-based home health therapy solution from Pragma-IT that helps users manage all administrative and clinical aspects of home health therapy. therapyBOSS allows contracting home health therapy companies to ...Read more about therapyBOSS

NDoc

We recommend NDoc by Thornberry to growing homecare and hospice agencies seeking software that will help them effectively manage all of their business needs. NDoc is a leading software solution that provides fully integrated funct...Read more about NDoc

Visit Wizard

Visit Wizard by August Systems is a cloud-based home health solution for small and midsize agencies. Key features include clinical charting, employee scheduling, medicare billing, telephony and drug interactions. The solution can ...Read more about Visit Wizard

4.3 (4 reviews)

TheraTracker

TheraTracker by Turn Key Therapy is a cloud-based home health therapy solution designed for home health therapy providers helping them manage the home health therapy cycle. Key features include QA management tools, electronic note...Read more about TheraTracker

4.9 (7 reviews)

1 recommendations

PRN Plus

PRN Plus by OMS2 is a cloud-based home health solution for home health and private duty agencies that provides users Point-of-Care, Scheduling, Plan of Care and Billing functionalities. Functionalities provided by PRN Plus are HIP...Read more about PRN Plus

4.7 (7 reviews)

Pariox

Pariox was developed in 2007 by experienced home health therapists as a complete web-based system designed specifically for home health therapy contract companies. The system allows staffing companies to operate more efficiently w...Read more about Pariox

5.0 (7 reviews)

AxisCare

As home care’s trusted all-in-one software solution for both single and multi-location enterprise-level home care agencies, AxisCare provides back-office and point-of-care solutions that help agencies in all 50 states and 7 differ...Read more about AxisCare

4.6 (676 reviews)

13 recommendations

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Home Healthcare Assistant

Home Healthcare Assistant by Visihealth is a cloud-based home healthcare solution designed for home health, contract therapy and rehabilitation practices. It offers scheduling, digital notes, point-of-care management, billing, sch...Read more about Home Healthcare Assistant

5.0 (1 reviews)

TynetOnline

Tynet EHR is an integrated software and agency management application that empowers Care in the Home professionals with the tools they need to improve patient care. Our cloud-based home health software is used by Home health, pedi...Read more about TynetOnline

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MEDsys

Developed by Home Care and technology professionals, MEDsys Software Solutions is the Complete Web-Based Management Software and Mobile EVV solution for Home Care. We believe software is not a one size fits all. With other softwar...Read more about MEDsys

4.7 (10 reviews)

6 recommendations

Carecenta

Carecenta offers a wide range of advanced features to enhance the management software experience for various healthcare agencies, including skilled and non-skilled or private duty home care agencies, home infusion, and nursing age...Read more about Carecenta

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Buyers Guide

Last Updated: March 16, 2023

This healthcare market continues to grow as healthcare shifts from the hospital to the home. Like many healthcare professionals, these workers need to speed up patient encounters, while providing better care.

Providers also face the added challenge of being constantly on the move. Fortunately, home health agency software is designed to automate many of the day-to-day activities professionals encounter, including:

  • Admitting and monitoring new patients

  • Point of care documentation

  • Scheduling

  • Billing

  • Revenue cycle management

  • Claims processing 

  • Payroll processing

  • Administrative tasks

We've created this guide to help buyers better understand this software market and how to identify which systems will best meet their needs.

Here’s what we’ll cover:

What Is Home Health Software?

Common Features of Home Health Software

What Type of Buyer Are You?

Market Trends To Understand

Deployment Strategies

What Is Home Health Software?

It generally includes features typical of most electronic health records (EHRs) to streamline the day-to-day clinical operations of providers. More specifically, these systems have been designed to automate nearly every process needed in home care—ranging from clinicals, or point-of-care records, to billing, scheduling and accounting.

Most systems are designed to take you through the Home Health Care Outcome & Assessment Information Set (OASIS) while keeping patient data secure and HIPAA-compliant.

Some systems offer unique features designed to meet the needs of specialty areas, such as physical therapy, occupational therapy, speech-language therapy or others. (For more information about software designed for other post-acute care settings, check out our long-term care and nursing home software guide and our assisted living software guide.)

Common Features of Home Health Software

Point of care

Assists in conducting and capturing information from OASIS assessments and in determining a Plan of Care. Helps with completing HCFA-485 forms, OBQI reports and HHRG scoring. Stores notes from home aides, hospice, therapists and information on patients’ vitals. Functions include internal messaging, medication interaction checks, mobile device and telephony support and infusion therapy support. Also features signature capture, physician portal, ICD-9 database and HL-7 interface.

Electronic visit verification (EVV)

Documents in-home visit start times and end times as well as verifies the occurrence of such visits for Medicaid reporting purposes. Also capable of recording some patient information during in-home services.

Billing

Home health billing software manages eligibility verification, claim scrubbing and CMS-1500s. Includes case mix calculator and non-LUPA case adjustment. Functions include ERN posting and electronic remittances, secondary payer support, request for anticipated payment (RAP) support, collections management, billing services and UB-04 support.

Scheduling 

Home health scheduling software manages the process of scheduling patients to ensure accuracy of daily calendars. Features include conflict alerts and wait lists.

Accounting

Automates accounting procedures for agencies. Functions include payroll, general ledger, purchase orders, accounts payable and inventory control. Also handles bank reconciliation, accounts receivable, fixed asset management and budgeting/forecasting.

Human resources (HR)

Assists in routine activities including healthcare provider background and security checks, tracking time and attendance and payroll. Handles I-9 forms, certification tracking and review management.

Customer relationship management (CRM)

Helps coordinate care of patients across specialties, departments and locations, improving the impact of your referral program. Aids with correspondence related to wait lists for hospices with limited space and to donor management for organizations receiving charitable contributions.

Aide-plan-of-care-in-Alora-home-health

Aide plan of care in Alora Home Health

What Type of Buyer Are You?

Before evaluating software and lining up a formal comparison of systems, you’ll want to make sure you know what type of buyer you are, and which home health software vendors meet your needs. We’ve found almost all buyers fall into one of the four categories listed below:

Home care. These agencies provide care by licensed health workers—including registered nurses, licensed practical nurses and licensed therapists—to treat patients for illness or injury. The most important features of home care management software for these agencies will likely be the clinicals (also called point-of-care records) and scheduling features to help you monitor your patient census. Most agencies will also require applications such as human resources, accounting, billing and customer relationship management. Therefore, integrated suites are ideal for these buyers.

Hospice care. These organizations will often look for human resources and customer relationship management systems. These features help support communications with volunteers and philanthropic donors that help the organization either financially or with in-kind contributions. Human resources features are important for conducting tasks, such as background checks of workers, payroll and performance reviews. Some organizations may prefer software tailor-made for hospices; see our hospice software buyer's guide for those options.

Private duty. These buyers typically provide non-medical care and require software that can support billing to organizations other than Medicare. They oftentimes also require human resources, scheduling and accounting solutions.

Therapy/rehabilitation. Therapeutic care providers, such as speech therapists and physical therapists, often look to systems to help manage patient data and track therapy progress. Other common needs include ensuring compliance, scheduling, therapist productivity and managing accounts receivable.

Market Trends To Understand

Buyers should keep the following trends in mind when researching software. How a vendor fits within these trends can affect its viability.

Software as a Service (SaaS). The growth of cloud, or Web-based, computing practices has touched many industries and healthcare is definitely among them. Within healthcare, home care-centered agencies can appreciate the lower upfront costs of home healthcare software, monthly pricing model, lack of IT infrastructure and remote accessibility that Web-based applications can deliver.

Accessibility from mobile devices. Web-based home care solutions provide convenient access to patient data from mobile devices, such as an iPad, iPhone or Android. This improves your efficiency and reduces paperwork by helping you complete assessments directly at the point of care.

Quality assurance features. Given the prevalence of mobile devices, it can be increasingly important that a point-of-care system automatically generate a Health Care Financing Administration (HCFA) form following completion of an OASIS so that payment from Medicare is assured.

Electronic visit verification requirements. The 21st Century Cures Act includes a new requirement for home health services and personal care services, which mandates the implementation of an electronic visit verification (EVV) application to track and report all in-home services completed by providers. If your practice relies on Medicaid reimbursements, finding software with this functionality is imperative.

Deployment Strategies

When selecting a solution, buyers can choose to implement applications for specific tasks—known as standalone, best-of-breed home healthcare solutions. Or, they can go with an integrated system that has a full suite of tools to address all of their needs—such as accounting, billing, human resources and more.

Agencies also need to determine how they would like to access the system. For example, some systems are offered completely over the Internet as Web-based home health software systems. This is also referred to as a software-as-a-service (SaaS).

These SaaS systems are typically offered in a pay-as-you-go monthly or annual subscription and are hosted and maintained by the vendor. Other vendors offer on-premise solutions where users install and run the system from a server at your agency. It’s important to note that many vendors today offer both SaaS and on-site systems.