Software is intuitive and very stable. Ability to export to Excel for customized reports. The best part is the customer support.

Kantime may not be perfect but they are always making updates and taking suggestions from their users. My concern is the online user manuals are not always up to date.

Again, great product but the customer support is pretty awful. When we call, our knowledge about the product is way beyond the first line of support team. So we have to keep escalating up the ladder to finally find someone who has the knowledge and problem solving skills that we need. This is especially the situation with issues involving billing and revenue cycle management. Poor Customer Service is the only reason I would hesitate to recommend this software.

Compliance and functionality is excellent. I really like the concept of the "widgets". The scheduling functionality works well.

The onboarding and set up was very difficult. I realize that this may be due to our timing as it was a month before PDGM was implemented so no one was available to help us. It took over a year for us to really get the setup correct and we had very little support during this process.

Wow- what a total awful and very stressful process this was. The implementation of the product was delayed for over 8 months- not three as promised. The system and how they want to train people is not interactive and it is very restricted on days and time etc. Then you pay an enormous amount of money and in our case so much was wrong with what the team uploaded into our patients files, it took me weeks and weeks to fix it. All the doctor information was wrong on most of my patients and I had to go back in and fix each one individually. In addition, there were huge problems with billing. I used Waystar as the clearing house to bill HH Medicaid and Waystar rep told me that Kantime team messed up my accounts so badly that all of the bills that went to waystar were denied and could not go through. This process to fix it more hours of my time was taken to fix it. We had to have multiple meetings and finally after 3 months, we were able to bill but only for a small section of our accounts. In the meantime, because we were unable to bill, we had to switch back 95% of our accounts to our old EMR and CH so we could get paid. I had multiple meetings with their implementation d and I requested that my account be looked at and I have a conversation with someone who could relook at the clients and the charges each month. I was told I would have this meeting in July but surprise- I was never linked to anyone who would be willing to look over my account. Don't waste your time !!!

I was excited about the product initially and thought it had most of the features that I needed to be successful with the Home Health Care realm. It was initially cheaper than most other systems (although ended up being so much more expensive)

They couldn't show me how billing would be processed. The scheduling seemed difficult and the inability to make forms unless you were charged more money or having to wait up to 7 months for specialty forms.

I cannot imagine running our business on another Enterprise Package...and I've tried. Thanks KanTime!

Above all else the support we've received from the KanTime staff has been nothing short of phenomenal. From day one they held our hand through every single step of the start up and integration process and made sure we were up and rolling in no time. Ongoing phone support for the past 5 years has been equally exceptional. The staff at KT are always willing to listen to your special needs and help tailor a solution to meet them.

The price may seem higher than other platforms, especially when compared to the "Pay one Price" models. But the value of the overall product, especially when combined with the optional Telephony, is well worth cost.

It is easy to use but if this system had a couple more features added, it would be very efficient and more organized.

Easy to use, easy to navigate, straight forward, different ways to do certain functions, reports are easy to read.

Sometimes it signs me out randomly, lacking certain features (query, subcategories, reminders), Does not automatically highlight new clients.