eZee Frontdesk

RATING:

4.5

(188)

About eZee Frontdesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group booking, housekeeping, banquet, minibar and guest relationship management. The hotel system helps manage hotel operations such as creating guest profiles, managing room inventory, group check-in and check-out, tracking cancellation or no show, night audits and more. eZee FrontDesk can be integrated with eZee's online booking engine and channel manager as well as other third-party booking engines and channel managers, that helps hoteliers receive bookings from their websites and other online booking sources like OTAs, GDS and more. Th...

Awards and Recognition

FrontRunner 2020
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Guest relationship management

eZee Frontdesk Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for eZee Frontdesk

1 - 5 of 188 Reviews

Kenneth

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2017

I like how easy and user friendly this system is,

Data Security and Operation generally Downtime is very minimal

PROS

easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured

CONS

Some functionality and templates I.e reports can not be changed to meet users requirements Like payroll module should be restructured to meet stands all all countries more so Kenya

Vendor Response

Hi Kenneth, Thanks for your feedback. We are glad to know that you found our system easy and user friendly. your mentioned Pros take us one step closer to our aim to facilitate you in best way we can. Regarding your thoughts on changing templates/functionalities, they can always be customized as per your requirements. Kindly reach us at support@ezeetechnosys.com And for Payroll Module, it is build to cater to all the essential payroll management needs as a part of a PMS system. If you are looking for advanced features, maybe you can try Aruti (http://aruti.com/). The best part is, this software is at present widely being used in your region. Do contact us for more details. Regards, Team eZee!

Replied May 2017

Elma

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2016

Mnarani Club, Kilifi, Kenya review

The program is quite user friendly and assist in viewing a lot of data at a glance. We have little problems and if there are problems or queries, the 24hr assistance is fast.

PROS

The point of sales is directly linked and updated to the hotel operating system and easily communicates to the accounting system. it is also fairly user friendly.

CONS

there are many features that might be updated or added since the program was initially set up for our property. We might not always be aware of the new features or know how to use it to its full potential. Personal contact sessions every 2 years or so will be very valuable as there are certain issues that is very difficult to get sorted out via live chat or skype.

Vendor Response

Hi Elma, Thank you for your precious time to review us. We assure you that our team will keep bringing you quality service always. Regards, Team eZee

Replied September 2016

Omberai

Hospitality, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Not yet out of the woods

As an Administrator I feel Ezee Software can be improved especially by providing us with our own licensing portal where we can surrender and allocate licenses on our own. Also when the server is updated with a service pack, all clients stop working until I physically go to the client to put the same service pack, why cant the client automatically update from the server once the software is open on client machine.

PROS

Has virtually all functions. Not heavy on computer resources. Easy to use 24/7 Customer Service Responsive Customer Service Easy to install

CONS

Licensing regime is clumsy and confusing. Some support staff seem to lack basic knowledge on the products. No official training available for users and administrators

Vendor Response

Hi Omberai, Thank you for your review. Our training procedure is rigorous and covers everything for all kinds of users. Though, we're always open to suggestions on improvements. You can write to us at support@ezeetechnosys.com for the same. Similarly, the licensing procedure is developed by keeping in mind the security and accessibility aspects of all our users. We're constantly working on improving it to enhance your experience. We hope and we're sure that your experience with us will get better with time. Regards, Team eZee.

Replied August 2019

Oscar

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Personal in support are always helpful and instantly responding. Specially Govind!

PROS

Easy to use, great value for the money! Also comes in different languages so we got it in spanish. There are other modules that are a complement and we will be interest in getting them; it is a full concept.

CONS

Almost nothing; it takes some learning time, but that is common in any new specialty software.There is always place for improvement so please keep updating this software as you guys always doing it.

Vendor Response

Hi Oscar. Awesome thing, you took time to rate us. Our support team specially Govind got highly motivated after reading your review. Yes, we do understand that every software has a learning curve, and we try our best to ensure its smooth and easy. We work round the clock on product enhancements and release them timely. Be assured of it. Have something to say? Feel free to write to us at support@ezeetechnosys.com. Regards, Team eZee.

Replied April 2018

Koushik

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2016

Complete Hotel Solution

The flow is easy and staff gets on to it soon with little training. Support is also good, gives new product updates every month with a release notes. Query handling and tracking is also perfect with the tracking nums.

PROS

The most lovely part is the integration.

CONS

Sold in the form of modules and anything u ask them is chargeable and not having integration with any WiFi platforms.

Vendor Response

Hi Koushik, Thank you for giving us the motivation to work with same zeal with your positive feedback. Meanwhile, if you are facing any issue or have any suggestion then we are always there for you round the clock. Over the years, eZee has earned a reputation for providing seamless IT solutions for the hospitality industry. Our services are pocket-friendly and go as per the industry norms. We would like to know more about the difficulty faced by you. Kindly write to us at cm@ezeetechnosys.com. Regards, Team eZee!

Replied August 2016