GuestPoint

RATING:

4.4

(45)

About GuestPoint

GuestPoint is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other smaller properties. It offers a hybrid deployment model for Windows devices. Designed primarily for small and midsize property owners, GuestPoint helps property managers oversee their front desk operations, online bookings, financials, maintenance and more. GuestPoint’s reservation interface offers drag-and-drop functionality, and the software also provides modules for accounting, housekeeping, guest relationship management, task lists and more. The calendar-style layout provides detail about current and future bookings. The online booking pa...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

GuestPoint Pricing

Starting price: 

A$125.00 per month

Free trial: 

Available

Free version: 

Not Available

Reservation Plan

GuestPoint Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for GuestPoint

1 - 5 of 45 Reviews

Joe

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Review from Eureka Lodge and Lake Inn Ballarat

GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve.

PROS

easy to use and responsive support team!

CONS

sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.

Reason for choosing GuestPoint

payments and invoicing are much flexible than RMS. GuestPoint is more centralized platform, and we had to logon channel manager many times a day when we use RMS.

Reasons for switching to GuestPoint

I had two accounts with GuestPoint already. the new business was with RMS.

Ruth

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Good company to deal with

We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect.

PROS

The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.

CONS

The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.

Jason

Hospitality, 11-50 employees

Used less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2018

Don't go near Guest Point unless you want double bookings

Apart from the above issues and the major fault (#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point.

PROS

Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry.

CONS

#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the #1 reason I would warn people away from Guest Point unless you like double bookings. #2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. #3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. #4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying.

Janet

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

A must Software to use for your Hospitality business

Would highly recommend Guestpoint and the team

PROS

Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.

CONS

I cannot think of anything right now. All is wonderful Thank you

Reasons for switching to GuestPoint

I used Guestpoint in my previous Management position for 7 years then cam to this Management job 4 years ago with RMS being in place which after 6 months of trying this system I did not like and changed back to Guestpoint

Katherine

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Very Happy Customer

Changed to reconline. [sensitive content hidden] was very patient with us when trying to change over from resonline to reconline. Good work [sensitive content hidden] . Thanks for helping us out.

PROS

Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful.

CONS

I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily.

Reason for choosing GuestPoint

GuestPoint already in use when we purchased our Motel.