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Semper
Semper
Semper is a Property Management System that helps hoteliers manage their properties better so that they can increase revenue, improve guest satisfaction and save time. The software is either locally installed on premises or can be...Read more about Semper
Acuity Scheduling
Acuity Scheduling
Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individu...Read more about Acuity Scheduling
Smoobu
Smoobu
Smoobu is an online vacation rental solution designed to help businesses streamline processes related to reservations, communications, guest experience and more. It comes with a channel manager, which lets users connect the platfo...Read more about Smoobu
eZee Reservation
eZee Reservation
eZee Reservation is a mobile-friendly hotel booking engine that integrates with the hotel’s website and social media profiles to enable those who operate in the hospitality industry to process bookings commission-free. The eZee so...Read more about eZee Reservation
Hostaway
Hostaway
Hostaway is the #1 rated, and fastest growing all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway c...Read more about Hostaway
Rezgo
Rezgo
Rezgo is an online booking platform that helps tour and activity operators, lesson providers, transportation companies, ticketed events and attractions, DMCs and DMOs and concierge businesses. It offers booking management, onlin...Read more about Rezgo
QiDZ Booking Platform
QiDZ Booking Platform
QiDZ Booking Platform is a reservation and event booking solution that helps education and entertainment businesses with scheduling, booking, and accepting payment for events and activities. The software is web-based. The main fea...Read more about QiDZ Booking Platform
GraceSoft Easy InnKeeping
GraceSoft Easy InnKeeping
For hotels, condos, resorts and other short-term properties, Easy InnKeeping provides a cloud-based software suite that manages property operations, from reservations to marketing to financials in one single solution. Easy InnKeep...Read more about GraceSoft Easy InnKeeping
WebRezPro
WebRezPro
WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more about WebRezPro
Hotelogix
Hotelogix
Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other mo...Read more about Hotelogix
Infor HMS
Infor HMS
Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recomme...Read more about Infor HMS
Skyware
Skyware
Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more about Skyware
RMS Cloud
RMS Cloud
RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV p...Read more about RMS Cloud
RDPWin
RDPWin
Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condom...Read more about RDPWin
innRoad
innRoad
innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more about innRoad
GuestSuites
GuestSuites
GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilitie...Read more about GuestSuites
Frontdesk Anywhere
Frontdesk Anywhere
Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access...Read more about Frontdesk Anywhere
ResNexus
ResNexus
AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifu...Read more about ResNexus
roomMaster
roomMaster
roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also av...Read more about roomMaster
Agilysys Stay
Agilysys Stay
rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos,...Read more about Agilysys Stay
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Buyers Guide
Last Updated: March 16, 2023Here's what we'll cover in this guide:
What is hotel reservation software?
Common Features of Hotel Reservation Software
What is hotel reservation software?
Hotel reservation software is an application that helps hotels, resorts, home-stays or lodges accept bookings from customers and collect payments online. The tool allows customers to choose the date and length of their stay as well as the type of room that they want. Customers can also pay the rent amount upfront through credit card or net banking options. Hotel reservation software can be integrated with your hotel website and with other third-party booking websites to help you seamlessly manage bookings and room availability.
Common Features of Hotel Reservation Software
Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include:
The Global Distribution System (GDS; defined below)
Online travel agencies
Booking engine software and reservation call centers
Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations.
Here’s a list of the most common capabilities of hotel reservation software:
Feature | Description |
Reservation tracking | Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems, like more robust travel agency software, include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency). |
Rate management | Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions. |
Customer data profiling | Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests. |
Internet booking engine | Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today. |
Global Distribution System integration | A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels. |
Key Considerations
If you are in the market for hotel reservation software, here are a few factors to consider during your search:
Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require dedicated resort tools to meet their needs.
Consider GDS integration. Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to.
Evaluate usability. Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion.
Market Trends to Understand
The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems:
Online travel agencies. With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency.
Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers.
OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website.
Metasearch engines. Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees.