WebRezPro

RATING:

4.6

(183)

About WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels and vacation rentals. WebRezPro enables property managers to handle front desk, reservations, housekeeping and accounting through a single interface. The system allows users to advertise deals, set-up special rates, create packages and reserve blocks of rooms for groups. The reports section analyzes reservation data and recognizes opportunities present in the market. WebRezPro offers an interface with various programs that front-offices already use. This includes Expedia QuickConnect, Booking.com, TravelClick and others in t...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
WebRezPro client map

WebRezPro Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for WebRezPro

1 - 5 of 183 Reviews

User Profile

Marianne

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

PROS

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Bill

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Good property software for a seasonal business.

Very good so far in our 3rd year using this software. The employees are still happy.

PROS

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

CONS

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

Reason for choosing WebRezPro

Seasonal rate offered and unlimited customer service calls are included with the monthly rate.

Reasons for switching to WebRezPro

Cost and the product we had was not being supported any longer.

Natalie

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Wedding Manager

PROS

Customer service is second to none. staff is knowledgeable and efficient.

CONS

Loading rates can be cumbersome but overall a great system

James

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2022

Easy to use Software

PROS

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

CONS

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Shinise

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great Product

PROS

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

CONS

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.