WebRezPro
About WebRezPro
Awards and Recognition
Most Helpful Reviews for WebRezPro
1 - 5 of 183 Reviews
Marianne
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro
Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!
Bill
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Good property software for a seasonal business.
Very good so far in our 3rd year using this software. The employees are still happy.
PROSOffers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.
CONSThere are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.
Reason for choosing WebRezPro
Seasonal rate offered and unlimited customer service calls are included with the monthly rate.
Reasons for switching to WebRezPro
Cost and the product we had was not being supported any longer.
Natalie
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Wedding Manager
Customer service is second to none. staff is knowledgeable and efficient.
CONSLoading rates can be cumbersome but overall a great system
James
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Easy to use Software
PROS
Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.
CONSIf all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.
Shinise
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Product
The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.
CONSI still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.