Overall, an excellent software and definitely worth considering for your law firm, especially if you handle real estate transactions.

1. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more! 2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline).

1. Cost (yup, it's one of the more expensive options you'll find out there). But when evaluating options, the thought process should be whether you will save some time by implementing the features of the software. And if so, a few extra bucks monthly is well worth it. 2. A little glitchy at times. We sometimes would create an invoice but would not be able to load it or send to a client until the next day. I have no idea why this happens, though it hasnt been a big issue for us. 3. Requires you to invest a lot of time to set up to automate your documents and learn how to modify them as you go. But, again, it is time well spent.

Never had any major issues with Smokeball. I love it!

The ease of saving documents, and entering and editing time entries, creating and editing invoices, monitoring payments.

Sometimes the reminders regarding available updates are annoying as I do not usually have time to stop and install the updates. It would be nice if the updates were automatically done.

I have come to love Smokeball's fluidity, especially when it comes to billing.

There are some kinks with regards to saving documents to Smokeball where the most recent version of a document will not show up and cannot be found, even though it sometimes shows up on the Dashboard. Certain add ons should also be allowed e.g. allowing a user to duplicate a billing entry.

Very good. Happy I made the change to use Smokeball for my practice.

I like how easy it is to access the client's file. I do not need the hard file in order to review documents, share documents, and file documents.

The fact that the free website went away. When Smokeball was initially being presented to me, it included a free website, which I used for several years. Eventually they decided to do away with the website; now I pay $100 per month for a website. AND my smokeball subscription cost went up.