I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

I like the eforce, appt reminders, communication with patients and pt can email us through the portal. Love the broadcasting.

You can do better on the referral system. It needs to be improved stream line and intergrated. Also there are dx that I can't find and I have to google ICD10 because it doesn't come up.

We have 245 customer support cases and that's just the times that we've gotten frustrated to the point that we are willing to call and deal with their terrible customer service. That is not normal. When you call customer service, very rarely can the person actually answer your question. They make a case and frequently close it out without fixing it or give you a really terrible workaround and call it good.

no contract interface is pretty that's it

It's hard to even list all of them. Scheduling software drops appointments regularly Customer service is incompetent Billing doesn't give good reports so you miss many claims thinking that they went through. System crashes regularly. They promise the world to you before you buy. I'm still waiting for things that were promised to be done within a couple of months of signing on. They promise that someone will call you back and they rarely do. It's near impossible to get a manager on the phone. They changed their name because they had such a bad reputation but it's the same terrible product. It sounds like I'm ranting and I am because I am so exhausted from dealing with them. I've just had it.

Tebra (formely Kareo) have been very good at listening to the clients suggestions, critiques etc and quick to make the necessary changes, with frequent communications about product changes or improvements. This makes the user or client feel valued and respected, as we want to present the best to our patients. Great EHR integrated functions lead to improved patient and physician/provider relationship and overall medical practice health. Please, keep up the good work and continued improvements!

Affordable and easy to use EHR intergrated interface improves efficiency, makes practicing medicine easier, reduces time wasting leading to improved revenue. Easy patient portal set up and on-line scheduling helps bring more patients as well as easier feedback and retention. Intergrated telehealth gratly reduces the "no show" rates. Mobile app makes it easier to get work done anywhere, anytime. Efficient and easy billing system, easy to track payments, performance etc.

I have been using Tera for 3 and half years and still haven't found something I do not particularly like about Tebra!