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Patient Scheduling Software


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drchrono EHR logo
 
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
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drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
 
NueMD logo
 
NueMD is a complete suite with EHR, billing, and patient appointment scheduling. It is suitable for small and medium practices and nearly any type of specialty.
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NueMD is a complete suite with EHR, billing, and patient appointment scheduling. It is suitable for small and medium practices and nearly any type of specialty.
 
athenahealth EHR logo
 
athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More
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athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More
 
Kareo Billing logo
 
Kareo's web-based scheduling software helps manage the flow of patients through your office. Features include appointment scheduling, eligibility verification, custom encounter forms and iPhone integration for mobile scheduling.
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Kareo's web-based scheduling software helps manage the flow of patients through your office. Features include appointment scheduling, eligibility verification, custom encounter forms and iPhone integration for mobile scheduling.
 
PrognoCIS by Bizmatics logo
 
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
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PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More

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iSALUS EHR logo
 
iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
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iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
 
Compulink logo
 
Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
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Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
 
Greenway Health Prime Suite logo
 
Greenway offers scheduling and medical billing bundled in one package, and gives buyers the option to implement its industry-leading EHR at a later date. Integrated appointment reminders and follow-ups are included in the system.
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Greenway offers scheduling and medical billing bundled in one package, and gives buyers the option to implement its industry-leading EHR at a later date. Integrated appointment reminders and follow-ups are included in the system.
 
ECLIPSE logo
 
ECLIPSE is an integrated EMR, medical billing and appointment scheduling system for chiropractors, physical therapists and pain management practices in any size practice. It is used by over 6,000 physicians across the country.
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ECLIPSE is an integrated EMR, medical billing and appointment scheduling system for chiropractors, physical therapists and pain management practices in any size practice. It is used by over 6,000 physicians across the country.
 
Aprima EHR logo
 
In addition to offering a feature-rich solution, Aprima offers a unique patient appointment reminder and confirmation service, provided through CallPointe. This helps reduce no-shows and frees up office staff.
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In addition to offering a feature-rich solution, Aprima offers a unique patient appointment reminder and confirmation service, provided through CallPointe. This helps reduce no-shows and frees up office staff.

Call us for a free FastStart Consultation: +27 87 550 3493


 
WRS Health logo
 
The online scheduler in WRS Health has automated appointment reminders and recalls, integration with VoIP systems, online patient access and more. It's a web-based system that is ONC-ATCB certified.
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The online scheduler in WRS Health has automated appointment reminders and recalls, integration with VoIP systems, online patient access and more. It's a web-based system that is ONC-ATCB certified.
 
PracticeSuite logo
 
PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read More
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PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read More
 
WebPT logo
 
WebPT is a therapy-oriented, web-based system. Its robust practice management offering includes patient scheduling complete with multi-user support and appointment reminders. We recommend WebPT for practices of all sizes.
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WebPT is a therapy-oriented, web-based system. Its robust practice management offering includes patient scheduling complete with multi-user support and appointment reminders. We recommend WebPT for practices of all sizes.
 
CGM Clinical logo
 
CompuGroup Medical (CGM), creators of CGM Clinical, was established 25 years ago by a computer scientist who recognized how beneficial improved technology systems could be fore the healthcare sector. He worked to develop a streamlined... Read More
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CompuGroup Medical (CGM), creators of CGM Clinical, was established 25 years ago by a computer scientist who recognized how beneficial improved technology systems could be fore the healthcare sector. He worked to develop a streamlined... Read More
 
ACOM Health RAPID Software logo
 
Designed for chiropractors, this EHR, billing and medical patient scheduling system features touch screen integration and an interactive patient portal. It supports room scheduling, wait lists, appointment reminders and more.
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Designed for chiropractors, this EHR, billing and medical patient scheduling system features touch screen integration and an interactive patient portal. It supports room scheduling, wait lists, appointment reminders and more.

Call us for a free FastStart Consultation: +27 87 550 3493


 
MedPointe logo
 
MedPointe from Health Systems Technology, Inc. is a standalone EHR solution that offers integrated billing, accounting, picture archiving, and patient scheduling features within suite, along with medical billing services. The program... Read More
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MedPointe from Health Systems Technology, Inc. is a standalone EHR solution that offers integrated billing, accounting, picture archiving, and patient scheduling features within suite, along with medical billing services. The program... Read More
 
ReDoc powered by xfit logo
 
ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes. A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves... Read More
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ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes. A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves... Read More
 
UnifiMD logo
 
Designed in collaboration with practicing physicians, UnifiMD is an electronic health records (EHR) solution that was developed to meet the requirements of independent practices of varying size and specialty. UnifiMD provides users... Read More
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Designed in collaboration with practicing physicians, UnifiMD is an electronic health records (EHR) solution that was developed to meet the requirements of independent practices of varying size and specialty. UnifiMD provides users... Read More
 
MedEZ logo
 
MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
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MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
 
RxNT logo
 
RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. The three products are available for purchase in standalone form or within an integrated suite. They are accessible on any connected mobile device... Read More
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RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. The three products are available for purchase in standalone form or within an integrated suite. They are accessible on any connected mobile device... Read More
 

Buyer's Guide

by Gaby Loria,
Market Research Associate
Last Updated: April 21, 2017


The patient scheduling market is surprisingly complex for such a straightforward application. Most vendors offer some degree of medical appointment functionality, resulting in a fragmented market with hundreds of options for just about every medical specialty and size of organization. We have written this guide to help buyers understand the medical scheduling software market and know where to begin their research.

Here’s what we’ll cover:

What Is Patient Scheduling Software?
Deployment Strategies
What Type of Buyer Are You?
Benefits and Potential Issues
Market Trends You Should Understand
The Vendor Landscape

What Is Patient Scheduling Software?

“If I had a nickel for every missed appointment, I’d be a millionaire,” say most doctors. Computerized patient scheduling systems are designed to help alleviate the burden of no-shows and last-minute calls to reschedule. These systems help practices manage the process of setting patient appointments and follow-ups. At the individual level, systems help schedulers enter patient contact information and demographics, appointment times, reasons for visits and chief complaints and billing or insurance information. The primary goals are to help practices automate the appointment process, maximize the number of patient visits and minimize no-shows and cancellations. 

Appointments dashboard screenshot in NueMD

Appointments dashboard screenshot in NueMD

More advanced medical scheduling systems will integrate with electronic medical records (EMR) or billing systems, provide automated phone, email or text message reminders to patients and allow patients to request appointment times and enter some intake information online. 

Deployment Strategies

Medical appointment scheduling software buyers will have the option to purchase a standalone system or a full suite of integrated scheduling, billing or EMR modules. The right deployment option will depend on the buyers' requirements and budget. In general, most companies that offer medical appointment software require buyers to purchase multiple modules in a suite.

However, standalone medical scheduling systems can be more affordable than complete suites. Patient appointment scheduling vendors such as NueMD and Practice Management ULTRA offering standalone modules.

Another viable strategy for buyers looking for an affordable deployment option is to consider software as a service (SaaS), or online patient scheduling software. In addition to being a cost-effective way to get a medical appointment scheduling system up and running, Web-based solutions can be easier to host and maintain because the system is installed off-premise and supported by the vendor rather than internal IT staff. PrognoCIS by Bizmatics is just one of many Web-based practice management vendors with online medical appointment scheduling applications.

What Type of Buyer Are You?

Before you can evaluate systems, you’ll want to know what buyer category you belong to. We believe at least 90 percent of buyers fall into one of these categories:

Standalone buyers. These buyers are looking for a straightforward solution without lots of bells and whistles, but something robust enough to support their primary needs. 

Complete suite buyers. These buyers work for practices that are looking for appointment functionality integrated with EMR and/or billing modules. We are hearing from lots of these buyers due to the HITECH Act requiring most physician practices to adopt EMRs. 

Cost-conscious buyers. These buyers have the most basic needs and are typically looking for an affordable option. They may be open to a Web-based system, but due to their budget they will likely implement an on-premise system. 

Multi-location buyers. These buyers work for practices who need to access schedule data from multiple locations, including satellite offices, hospitals or home. They often prefer Web-based deployment due to ease of implementation and sharing of data.  

Benefits and Potential Issues

A scheduling tool should benefit providers, front office staff and back office staff. Buyers should expect to realize the following benefits when implementing online medical scheduling systems:

  • Organization and efficiency: With formal scheduling tools, office staff should be able to see quickly when providers are available. They should be able to gather patient information and finish the call quickly, allowing them to focus on other tasks or receive more calls.
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  • Improved provider-patient communication: By receiving automated appointment reminders via phone, text message and email, patients are much more likely to confirm and show up for their scheduled appointment times.
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  • Improved patient experience: By streamlining the appointment making process, patients face fewer of the annoyances they can face when calling to schedule appointments—long hold times, back-and-forth determination of suitable appointments and lengthy explanations of chief complaints and contact information.
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  • Reduced no-shows: One of the biggest challenges for outpatient health care providers is reducing the number of patients that simply fail to show up for their appointments. This results in wasted time and money. Automated electronic scheduling software can help office staff track and analyze no-show trends within their practice. In addition, the system can assist in determining the most effective method for managing and sending appointment reminders.
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  • Same-day appointments: Online medical appointment scheduling software could also permit doctors to offer same-day appointments. While this would require additional staff support to continuously monitor and evaluate appointments, no-shows and waitlisted patients, it could lead to greater patient satisfaction and revenue.

The primary concern we hear from most buyers is data security. Buyers will want to ensure that the selected system is HIPAA compliant, and should be aware the most formal medical scheduling programs will meet HIPAA requirements. Many affordable options such as Microsoft Outlook and Google Calendar are not HIPAA compliant. Surprisingly, we occasionally hear from practices using these systems. 

Market Trends to Understand

SaaS. SaaS solutions have become very popular and comprise a large portion of scheduling system implementations. Web-based deployment makes it easy for smaller practices to implement a system without IT staff, and it also helps large practices share data across multiple locations.  

Patient portal. More and more vendors are offering patient portals that allow patients to request appointment times online. These portals are typically integrated with systems that offer electronic medical records and/or billing. 

Online services. Although a nascent concept and not available yet nationwide, start-up services such as ZocDoc.com could become large source of new patients for providers in the future. Buyers might want to consider ensuring that their selected vendor offers an open system that can integrate with ZocDoc.com and other similar services. 

The Vendor Landscape

While the landscape is very saturated and may appear confusing, the available options can be segmented by their suitability to the different buyer and company types.

This type of buyer... Should evaluate these systems
Standalone system buyers AdvancedMD, NueMD, MedLedger
Complete suite buyers eClinicalWorks, Allscripts, NextGen EHR
Cost-conscious buyers Microsoft Outlook, ScheduleView
Multi-location buyers LeonardoMD, AdvancedMD

Free Download:
Medical Software Buyer's Toolkit

Free Download:
EHR Software Pricing Guide

 

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