Improved customer service and access to grant documents for our subrecipients.

There are so many options to customize features and functionality to meet the unique needs of your specific organization.

Limited training seats were available with the implementation package, and purchasing additional training seats is a bit expensive. Due to the level of customization the trainings did not always meet the needs of our organization. It would also be helpful to have access to training manuals versus the videos and limited slides that can be downloaded for reference.

great experience

The design, online access, easy configuration, user friendly, integration, emails alerts,

reporting option, document edition and management

The system works best when it is in the background doing its job and doesn't require much energy or attention. For the most part, Fluxx meets that need.

Consistent performance, good uptime, simple data visualization and organization.

Complex upgrades, inconsistent customer support and engagement, overly complex in some areas.

We open requests for proposals continuously throughout the year, and have about 200 active grants at any time. Fluxx is able to scale with our needs quite well. While building new functionality in Fluxx requires a technical learning curve, we've had good luck with Fluxx service support.

The degree of customization, as well as customer service and support for Fluxx are strong selling points.

Using the admin panel to customize Fluxx features requires a fair amount of training. I was worried about this initially, but found that Fluxx has several options to provide user training and/or consultation.

Overall Fluxx has transformed the way we do grantmaking. We are seamless in our workflow among staff. We no longer are reliant on just the grants management team to keep the process moving along. As our organization keeps evolving and we move toward trust-based philanthropy, we can constantly adapt our grantmaking through Fluxx. Our grantees can log in to their accounts to see their proposals, reports, payments, and past grants. The customer support from [sensitive content hidden] is hands down the number one reason why we would recommend Fluxx!

The platform is very user-friendly for both our staff and grantees. Fluxx is very customizable for our organization's workflow. Since it's cloud based, we can access our data anywhere, anytime, unlike our previous GMS which was hosted onsite. We have been able to build LOI, single-stage, two-stage, RFPs. The customer support from [sensitive content hidden] is unbelievable!! We also switched from hard copy paper files to being completely paperless and Fluxx has helped us achieve this by creating auto emails and letters.

The customization in the admin panel requires some degree of programming knowledge, which has been a learning curve. But the fundamental digest and general discussion posts are helpful as well as the training provided. I download reports to excel since they do not generate so pretty. Then I manipulate the data and configure the appearance.