We can combine all of our external communications including event pages, donation pages, and email marketing into one platform!

Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages!

The company does quite a few updates, which is great, however, sometimes these cause a bug in the system and it will interfere with functionality temporarily.

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

It had a lot of great features for advocacy and fundraising.

It was challenging to take advantage of all the features. It was not intuitive and it didn't do essential things needed to make it more useful such as plug in well with wordpress.

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Salsa is good for general tracking of activities, donors, etc. I would recommend other CRMs over Salsa due to the outdated platform.

Salsa was good for making secure notes about participants/donors and tracking relationships and touches with the participant/donor.

Running reports is extremely difficult in Salsa. I think this feature could be updated and your customers would be a lot more pleased.