It has been GREAT! All their staff are responsive and genuinely care about getting the system running to meet your needs and expectations. Transfer from the old system and implementation was smooth.

The ability for both participants and their verified administrative assistants and/or company training managers have access to review employee training records and register multiple employees at the same time for courses.

Understanding Izenda in order to write queries/reports. Having this feature available is key, but using it is not intuitive.

We love having membership, events, donations, website, e-blasts, networking groups, and administration available through one platform. The system is fully customizable, and if it doesn't do what you want now, they can usually find a way to make it happen. ESX provides excellent support and is always ready to listen and provide suggestions as new needs or projects arise. They also do a great job keeping us informed on the latest web and technology trends. We have used the system since 2011. We had a very smooth rollout and data conversion process. We have been able to add new web-related member services each year, including a career center, and internal functions, such as payment features that are on the cutting edge of PCI compliance standards. I would highly recommend xCatalyst as a product and ESX as a company. Working with them has been a great experience, and we truly consider them partners in what we do.

After just three years, our 6-person staff outgrew the product and was frustrated with the limitations of the system, the never ending cost to upgrade the system, and the lack of good customer service we could trust. This felt like a one-way arrangement and not the partnership our organization was looking for. The only way for us to learn about system updates or how to use different areas of the site was to personally speak with one of their team members. There was no user manual, update releases, or knowledge database for admins of the system to reference.

This software was budget friendly for our non-profit association. We were informed that all of our needs and wants for the system were doable. The Committee module allowed for multiple committees and roles within them. It was easy to see what members had paid their dues in a certain date range.

Unfortunately, the things we were promised turned out to be customized code that needed to be built (and paid for), that ultimately didn't work . The user-interface is dense; it was common for it to take 5+ clicks to get to pretty easy information. This made finding information from the admin side frustrating and a lengthy process. Nothing ever felt "easy" to update, find, or add to the system. The functionality of the software was frequently glitchy and filled with bugs. Our resource documents would duplicate without reason. Posts to our communities would look fine, but upon posting, random characters would fill the post which would then need to be manually edited and fixed. Even updates to our webpages would cause additional characters to appear. When we brought the issues to ESX we were informed they could not duplicate our issues and therefore could not/would not fix the issues. When their payment portal was not working on the day we released our biggest conference registration, we were given a "it should be working now" response. Their CS team did not instill confidence in our team that our issues were taken seriously or that the problems were being addressed.

LCA is not a company; it is a professional organization. That has made this review form difficult to complete becasue many of the questions do not relate to us. The part of ESX tht is most important to me is the support given by the team. There has not been a time that I have asked for help that ESX was not there to help.

The LCA website is interactive; our members are able to join or renew their membership and register for events.

Integration of this product was not difficult. The parts of the old website crossed over with ease. However, sometimes, when we ask for a new process, it is not always easy to create the program.

xCatalyst is set up to empower users to quickly navigate the tool throughout their daily processes. While doing something "in the real world," like planning a new event for our membership, providing customer service via email or phone calls, or updating someone's communication preferences, the user can seamlessly move from one screen to another using intuitive quick links and connections between modules. And because there is more than one way to navigate the system, users are able to work comfortably in their own independent processes and flows. The customer service provided by the ESX team, and their deep knowledge of the tool is beyond compare. Depending on urgency, timeliness and budget constraints, the ESX team is able to recommend multiple options for incorporating new requirements. The off-the-shelf tool is incredibly robust, and the flexibility and availability of custom developments empowers us to fashion the modules and fields to meet our specific business needs. This tool has empowered us to realize significant efficiencies and has all-but eliminated redundancies in our workflow. Previously we had to move data from one disparate system to another, but because xCatalyst combines the membership management side with the content management side, we are able to control access to content, events, and tailor the members' experience with ease. In addition, the reporting capabilities are incredible. Now we have insight into our users' activity levels; which content is most popular on the member website; the status of account updates and sales trends. Without xCatalyst and the ESX team, we would take twice as long to complete basic tasks in our everyday workflows, and we would have half as much visibility into our members' engagement with our association.