Streamline

RATING:

4.5

(76)

About Streamline

Streamline is a cloud-based property management solution. Streamline was built to provide vacation rental managers a better solution to running and managing properties in the vacation rental industry. Over the years, our software has evolved to encompass these initial, innovative ideas and the ideas of our Streamline clients. We pride ourselves on our software that never stops innovating to give our clients only the best for them to succeed. Streamline includes tools and resources for managing online booking as well as integrated modules for streamlining owners, housekeeping and the front desk activities. Streamline provides unit owners with a portal to manage their units, maintain reservation calendars, submit maintenance requests and view statements. Likewise, house...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Streamline Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Streamline

1 - 5 of 76 Reviews

Suzanne

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Amazing software built by great team - with exceptional customer service!

PROS

Streamline continues to develop and add great features to its platform. The team works collaboratively with their customers in the development of these new features. The support team is exceptionally responsive. The software has been instrumental in "streamlining" our operation, and supporting our growth path. There are even more features we are planning to implement when our operations is ready to absorb that will create even more efficiencies. We use streamline on our mac's, iPads, iPhones, and android devices. The web access is makes working anywhere, anytime (or timezone) fast and easy. The mobile apps for housekeeping and work orders are used by our team daily and are robust for any size business. We are early adopters of many of the complex new features of Streamline. The Streamline Summit is a great opportunity to gain industry knowledge, provide product feedback, and get refresher information.

CONS

Easier to use on a larger screen (iPad) than on a mobile (iPhone) due to screen size and amount of information being presented.

Brian

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Amazing, robust system

Overall an amazing company to work with. Would see myself working with them for years.

PROS

Amazing customer support and training. Most of the features you can think of are already implemented.

CONS

Accounting features are meant for experts. Would like to see a more friendly version. Would also like to see some more secure credit card processor options

Reason for choosing Streamline

Site minder was missing the fundamental understanding of what our needs are

Reasons for switching to Streamline

Previous PMS was absolutely awful

Rachael

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2018

Constant Battle

PROS

We went with this software because our owners wanted to have their listings on sites such as Airbnb, Homeaway, VRBO, etc. The manual entry of maintaining the calendars and pricing on these sites was impossible with over 70 listings & hundreds of bookings a month. We also liked the idea of having the owner, housekeeping, & maintenance apps for ease of use. The system would probably be great for small business's getting started in the industry.

CONS

The con of the system is that it has taken us over a year to get our system built causing us to pay for two software's to run simultaneously. We still don't have a completely operating system. Our account manager was changed several times, and the one we have isn't able to help with a lot of our issues so we have to wait for him to get answers from other staff members. We've had several issues that take 2 weeks to months to get solved, and we constantly have to check back to see if they are being attended to. Don't ever pay for a data transfer, because it will mess up your accounting for the year and Streamline is unable or unwilling to help you fix it. Having built & operated multiple systems, I can say that the learning curve is steep and the amount functions the system can provide is extensive. However, you will not get access or training on everything you will need in order to customize the system to fit your needs. We have to ask permission to change any tax, fee, or amenity. This effort takes 2 weeks to get completed. 24 Hour customer service means that you won't get through on the phone to a person with your issues during the hours of 9am to 3pm, and a lot of the time you will not receive a call back that day. The best time to get through to a person is on Saturdays and evenings. If we weren't so heavily invested in this system we would of moved on to something else by now.

Jolene

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Don't waste your time or money on anything else! Streamline was the BEST decision I ever made!

Streamline was the BEST decision I ever made! It has saved me a ton of time and a lot of money because I can take care of everything I need to run a successful Property Management Company in one spot. From accounting to housekeeping to maintenance to third party distribution to paying owners & vendors to owner management to front desk to website creation and security...it's ALL there! The best part of Streamline is the Streamline TEAM! They are unique, driven, intelligent, innovative individuals who have their customers as their TOP priority. This software is not your "out of a box" software, it is forever changing with Property Management trends so I'll never feel that I'm outgrowing this software. I will be forever thankful that I found them! After 7 years, I'm even happier then the day I made the decision to go with them! THANK YOU STREAMLINE!!!

PROS

I can take care of everything I need to run a successful Property Management Company in one spot. Customer Support is the best I've every seen. It's for any size company...not just for the big guy.

CONS

There are no Cons to this system!

Jennifer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Integral part of our team

Streamline has effectively streamlined our business, processes, and accounting, and made our teams endlessly more efficient.

PROS

Fully integrates all the key components of our business. Most of our tech stack is housed in Streamline as opposed to having multiple platforms. Customizable. Robust.

CONS

There aren't really any cons. The issues we have are typically temporary as new features or advancements are rolled out and the future benefits out weigh having to work through the upgrades!

Reason for choosing Streamline

All of the reasons above. I have used most other software during acquisitions and those exposures confirmed that we had made the right decision for us and our company when we picked Streamline.

Reasons for switching to Streamline

The other software wasn't keeping up with changes and improvements in the industry and software as a whole.