AIM

RATING:

4.1

(200)

About AIM

AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers. The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIM also offers built-in ledger and payables for those that want a fully-integrated accounting system. Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can help them...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AIM Pricing

Starting price: 

$995.00 one time

Free trial: 

Not Available

Free version: 

Not Available

AIM Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for AIM

1 - 5 of 200 Reviews

Janice

Retail, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

A jewel in a difficult and expensive industry

We deployed, then 4 years later deployed ecommerce

PROS

Ease of Use, Cost, Customer Service, Merchant Services relationship.

CONS

Canned Reports are often minimal, but I summarize them in complex Xcel worksheets

Reason for choosing AIM

Cost, database structure, merchant services relationships

Reasons for switching to AIM

Updates and Merchant Services, hard to use, poor customer support

Devon

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

TriTech AIM Review

Overall, I am very happy with this AIM. It has made our business run smoother and has opened up some avenues to us that were previously not feasible.

PROS

We sell firearms, and the built in A&D Book is a critical component to our business. Once setup, this feature makes tracking of firearms incredibly simple .

CONS

The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. In my opinion, this is easily the area of the software that could most benefit from improvement.

Reasons for switching to AIM

NCR Counterpoint was not willing to make changes based on our needs.

Eric

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Overall great value and awesome tech support

Overall I would buy the software again. Great people, knowledge and they absolutely show concern about your business. The software, on a basic level, is easy to learn for new employees. I've seen many positive changes in the last two years and I'm sticking around to see what's next!

PROS

Easy.......... The fact it can communicate by sending auto calls and text to my customers and helping me to stay in touch along the way. We are a repair shop and this has not only saved us tons of time but this feature has made us lots of money$$$. The POS and customization of the screen and tech support. Tech support is absolutely, hands down, some of the best I've ever experienced. They answer the phone and stay with you until you understand. Very nice people who never make you feel stupid. Also love the fact you can so easily access your data. Other software we've had has limited the backend data to you where as AIM absolutely encourages you to use it. I will say.... a new employee can be taught in under 5 minutes how to check out a customer through the POS.

CONS

Inventory management, pricing and the repair shop module all need some help. All usable and functional. They are just some areas that aren't as polished as other software. Also, if you are a company with over a million different SKU's, beware. The software really is slow. I know! FYI, you'll need own EXCEL and have a basic understanding in order to to manage your inventory as AIM just simply does not have the capability to do so.

Reason for choosing AIM

The support and fact these people answer the phone and speak English. Not trying to be ugly, just a simple fact.

Reasons for switching to AIM

Cost and features. Communication with customers and the fact we could update our on price files.

Rob

Retail, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great POS/Gun book/Range Software

Been a fantastic system....we recommend it whenever we are asked what we use by other gun stores.

PROS

I don't have to have multiple systems running to achieve everything we need to do...AIM does it all

CONS

learning curve....set up and learning the system takes time

Reason for choosing AIM

everything I had read pointed to this being the best system for guns/inventory....and it is.

Reasons for switching to AIM

Needed something that would track sales and guns all in one

Ron

Retail, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Has made us MUCH more efficient

PROS

For a small retail store this is excellent! Helps manage inventory, as well as daily and weekly check out.

CONS

There was quite a learning curve for us. We had no POS before AIM.

Reason for choosing AIM

AIM was a better choice for a Retail/Service business