CAKE POS

RATING:

4.6

(504)

About CAKE POS

CAKE provides an easy-to-use POS that owners will learn like a pro in a short amount of time. The restaurant management system takes care of everything in one place with integrated online ordering, curbside pickup, reservations, and menu organization. With the POS, restaurant staff can easily place and modify orders. CAKE’s payment cube can accept all forms of payment, including through a customer’s phone with Apple Pay or Google Pay. With online ordering and curbside pickup, you can eliminate digital walkaways, send order updates to customers, and save pricey commission fees from other providers. You can expand your system by adding tablets for tableside ordering. You can increase your speed of service, improve order accuracy, and elevate your average order value ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

CAKE POS Pricing

CAKE Point of Sale: as low as $69 per month CAKE Guest Manager: $199 Activation fee, $79 per month CAKE Online Ordering: $49 per month, Commision free

Starting price: 

$69.00 per month

Free trial: 

Not Available

Free version: 

Not Available

CAKE Online Ordering

CAKE POS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CAKE POS

1 - 5 of 503 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2024

Great Overall POS for Restaurants!

User Profile

Leo

Verified reviewer

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Cake is great!

A little hectic at first. After [sensitive content hidden] took over everything was repaired promptly.

PROS

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.

CONS

Overall functionality is great. Customer service could use some work in areas.

Vendor Response

Hey Leo, Thanks for the review! CAKE POS Team

Replied January 2024

Kevin

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

CAKE is simply the BEST

A++++++++++++++++++ System and customer service!!!

PROS

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

CONS

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Reason for choosing CAKE POS

Everything said in the comments before

Reasons for switching to CAKE POS

Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!

Patrick

Restaurants, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2023

POS technology is behind. Customer Service is very poor.

You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant.

PROS

It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.

CONS

Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.

Reasons for switching to CAKE POS

Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences.

Matthew

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

We’ve used Cake for 2 years now

It’s been very good overall. Great customer service.

PROS

It’s user friendly. Once my employees use it for a couple hours they pick it right up.

CONS

We were unable to set up our online ordering from the table. There were too many steps for the clients to take.

Reason for choosing CAKE POS

Our food purveyor Sysco set us up with cake.

Reasons for switching to CAKE POS

It was too slow