CAKE POS
About CAKE POS
Awards and Recognition
CAKE POS Pricing
CAKE Point of Sale: as low as $69 per month CAKE Guest Manager: $199 Activation fee, $79 per month CAKE Online Ordering: $49 per month, Commision free
Starting price:
$69.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for CAKE POS
1 - 5 of 503 Reviews
Anonymous
Used unspecified
OVERALL RATING:
4
Reviewed February 2024
Great Overall POS for Restaurants!
Leo
Verified reviewer
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Cake is great!
A little hectic at first. After [sensitive content hidden] took over everything was repaired promptly.
PROSLike the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.
CONSOverall functionality is great. Customer service could use some work in areas.
Vendor Response
Hey Leo, Thanks for the review! CAKE POS Team
Replied January 2024
Kevin
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
CAKE is simply the BEST
A++++++++++++++++++ System and customer service!!!
PROSThe accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!
CONSThe chip readers inconsistency. The inability to be able split items more than 1 in a time.
Reason for choosing CAKE POS
Everything said in the comments before
Reasons for switching to CAKE POS
Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!
Patrick
Restaurants, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2023
POS technology is behind. Customer Service is very poor.
You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant.
PROSIt is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.
CONSCustomer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.
Reasons for switching to CAKE POS
Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences.
Matthew
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
We’ve used Cake for 2 years now
It’s been very good overall. Great customer service.
PROSIt’s user friendly. Once my employees use it for a couple hours they pick it right up.
CONSWe were unable to set up our online ordering from the table. There were too many steps for the clients to take.
Reason for choosing CAKE POS
Our food purveyor Sysco set us up with cake.
Reasons for switching to CAKE POS
It was too slow