eHopper

RATING:

4.2

(54)

About eHopper

eHopper is a cross-platform point-of-sale software designed for retail and restaurants and available for Windows, Android, and Poynt Smart terminals. In addition to the POS module, eHopper offers a suite of applications like online ordering website, KDS, self-serve kiosk, order management, inventory management, loyalty, and customer management. eHopper helps businesses manage various front as well as back-end store operations including, payment processing, reporting, staff management, order and inventory processing. Order types are customizable and include take-out, quick sale, and delivery options. Customer information like purchasing and payment history can be saved in real-time. Businesses can personalize their service and receipts as well as create and run email ma...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Customer management

eHopper Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for eHopper

1 - 5 of 53 Reviews

User Profile

Tim

Verified reviewer

Furniture, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

eHopper Point of Sale system, webstore support and product management software

I highly recommend eHopper as a solution to your business ecommerce needs. I know there are many out there, but the people alone make it worth it to me.

PROS

The staff and owner are incredibly helpful, friendly and patient. They will give you as much help as you need and/or want. The software is fairly easy to understand, even for someone as old and stuck in his ways as I am. If it can be done, they will help you to do it.

CONS

The main issue we had was my lack of understanding about how POS systems work. My background is in governmental accounting and analytics, so I sometimes asked questions that were somewhat irrelevant, not exactly what I needed, integration issues with other products, that kind of thing. But once I got up to speed, things went well. Most of my issues related to my lack of where I needed to go to make it best for us to operate.

Reason for choosing eHopper

Very low cost to implement, easy to implement, staff availability to help us.

Reasons for switching to eHopper

We needed a system that could handle our unique inventory. At the time we did not think Square could do what we needed.

Jerry

Retail, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Best System

PROS

I love everything that ehopper does and has to offer.

CONS

I don't have anything to say about the least because I love it!!

Reason for choosing eHopper

ehopper had more programs that I was looking for and at a reasonable price so that's why I went with this company.

Reasons for switching to eHopper

I switched because I love ehopper so much better, they have more then square has to offer.

Iryna

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2020

Used be a good one; however, now it is horrible

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

PROS

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

CONS

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.

Reason for choosing eHopper

The roots were Ukrainian; however, I'd rather keep looking and will support another guys in order to get a great customer support.

Jay

Sporting Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

e-Motion Review

Good, fairly happy but it's not perfect.

PROS

Availability on poynt platform, inventory management, reporting

CONS

Inability to offer a refund without card present. Inability to do partial refunds. Sometimes transactions are missing, they show up in poynt but not in ehopper. Definitely still some bugs. No phone app. Lack of built in and included in plan customer data collection

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2018

eHopper customer experience

For the most part, the service fills our need at this time.

PROS

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

CONS

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Vendor Response

Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

Replied August 2018