Thrive
About Thrive
Thrive Pricing
Software packages starting at $179/month. Delivery & Online Ordering included in every system. Additional terminals beyond 2 are $35/mo. A la carte add-on features and integrations are $75/mo.
Starting price:
$179.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Thrive
1 - 5 of 21 Reviews
Jake
Verified reviewer
Internet, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent POS Software
Overall very excellent piece of software that suits our needs perfectly!
PROS-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective
CONSHad a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.
Alan
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
Thrive POS
I would recommend Thrive POS to anyone opening an independent pizza shop.
PROSVery functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.
CONSThere are constantly issues that take too long to resolve.
Reasons for switching to Thrive
Aloha does not have a great delivery platform.
Vendor Response
Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. jestrello@thrivepos.com
Replied August 2019
Ryan
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed January 2023
Not but bad sales tactics make it horrifying
Absolutely miserable, I would consider every one from the salesman to the [sensitive content hidden] sketchy and dishonest.
PROSVery goui friendly the online walk throughs
CONS[sensitive content hidden] telling us that the call center feature and drive app was no charge and then sending me a huge bill later. They promise great innovation but every new feature has a charge i don’t understand why im paying a monthly bill when they want to charge me more for every feature or hide costs.
Reason for choosing Thrive
Price and promises of innovation that we didn’t know came at a price.
Reasons for switching to Thrive
False promises from thrive. I should’ve stayed
Glenn
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Thrive POS
The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.
PROSCompared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.
CONSReporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either
Reason for choosing Thrive
Other store owners were working with this product and Vitalink was discontinuing support for the software.
Reasons for switching to Thrive
Vitalink was a terrible product !!
Vendor Response
Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon.
Replied August 2019
jay
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Thrive review
Overall it is a very good system,looked at others and I would still say Thrive is better
PROSEasy to use for both front and back of house user
CONSBugs keep appearing on it.But they get on it rightWay
Reason for choosing Thrive
It is very well thought out