Thrive

RATING:

3.6

(21)

About Thrive

Thrive is a point-of-sale (POS) solution by Granbury Solutions that helps streamline operations, customer management, online ordering and restaurant marketing. It includes modules for delivery, online ordering, customer loyalty marketing and enterprise reporting. Thrive's mobile app allows customers to place their orders and claim loyalty awards. Other features include checkout with on-screen cart pop out for review, address validation and stored payment functionality. While Thrive is suited for multiple food service businesses including fast casual, quick-service and full-service restaurants, bars, pubs and cafes, Thrive was built around the unique needs of pizzerias. Multiple software packages available - buy only what you need and pay for nothing you don't. Supp...

Thrive Pricing

Software packages starting at $179/month. Delivery & Online Ordering included in every system. Additional terminals beyond 2 are $35/mo. A la carte add-on features and integrations are $75/mo.

Starting price: 

$179.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Thrive POS v8.1 Pizza Menu Example

Thrive Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Thrive

1 - 5 of 21 Reviews

User Profile

Jake

Verified reviewer

Internet, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2019

Excellent POS Software

Overall very excellent piece of software that suits our needs perfectly!

PROS

-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective

CONS

Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.

Alan

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2019

Thrive POS

I would recommend Thrive POS to anyone opening an independent pizza shop.

PROS

Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.

CONS

There are constantly issues that take too long to resolve.

Reasons for switching to Thrive

Aloha does not have a great delivery platform.

Vendor Response

Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. jestrello@thrivepos.com

Replied August 2019

Ryan

Restaurants, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed January 2023

Not but bad sales tactics make it horrifying

Absolutely miserable, I would consider every one from the salesman to the [sensitive content hidden] sketchy and dishonest.

PROS

Very goui friendly the online walk throughs

CONS

[sensitive content hidden] telling us that the call center feature and drive app was no charge and then sending me a huge bill later. They promise great innovation but every new feature has a charge i don’t understand why im paying a monthly bill when they want to charge me more for every feature or hide costs.

Reason for choosing Thrive

Price and promises of innovation that we didn’t know came at a price.

Reasons for switching to Thrive

False promises from thrive. I should’ve stayed

Glenn

Restaurants, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2019

Thrive POS

The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.

PROS

Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.

CONS

Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either

Reason for choosing Thrive

Other store owners were working with this product and Vitalink was discontinuing support for the software.

Reasons for switching to Thrive

Vitalink was a terrible product !!

Vendor Response

Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon.

Replied August 2019

jay

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Thrive review

Overall it is a very good system,looked at others and I would still say Thrive is better

PROS

Easy to use for both front and back of house user

CONS

Bugs keep appearing on it.But they get on it rightWay

Reason for choosing Thrive

It is very well thought out