Lightspeed Retail
About Lightspeed Retail
Awards and Recognition
Lightspeed Retail Pricing
Lightspeed Retail Lean: $79/month (billed monthy) or $69/month (billed annually) Standard: $139/month (billed month) or $119/month (billed annually) Advanced: $239/month (billed month) or $199/month (billed annually) Enterpise: Please contact Lightspeed directly
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Lightspeed Retail
1 - 5 of 949 Reviews
Karambir
Non-Profit Organization Management, 1 employee
Used unspecified
OVERALL RATING:
4
Reviewed March 2022
Lightspeed POS User Review
Nerissa
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great for Retail
We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably.
CONSNone that i can think of. Lightspeed has been great for our business.
Reason for choosing Lightspeed Retail
Better in inventory management, control and audit for Lightspeed
Reasons for switching to Lightspeed Retail
Better in inventory management, control and audit for Lightspeed
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best POS System in the Business
We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.
PROSI have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best.
CONSI don't have any comments for this section
Reason for choosing Lightspeed Retail
Price and product
Reasons for switching to Lightspeed Retail
Previous system just was not capable of doing what we purchased it to do.
Hannah
Food Production, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2024
Extremely Poor Service and Product
I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5 months ago, they continue to deduct funds from my account despite receiving email confirmation that my account had been cancelled. There’s so many better options out there that have better features + support for a fraction of the price.
PROSThe software itself was ok, but fairly clunky to use.
CONSThe support team are very poor and extremely slow to respond and remediate issues
Vendor Response
Hi Hannah, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at
Replied March 2024
Elizabeth
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Fantastic product for any retail business. Excellent value.
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
PROSCreating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
CONSUnderstanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
Reason for choosing Lightspeed Retail
Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.
Reasons for switching to Lightspeed Retail
There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.