We've helped dozens of businesses find scheduling software to create, update and rearrange employee and customer schedules. How does it work?

Scheduling Software


 
Fleetmatics WORK logo
 
Fleetmatics WORK is a field service application that allows users to organise schedules, manage and track job progress and manage dispatching. Office and field workers can receive job information and updates on mobile devices. Schedules,... Read More
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Fleetmatics WORK is a field service application that allows users to organise schedules, manage and track job progress and manage dispatching. Office and field workers can receive job information and updates on mobile devices. Schedules,... Read More
 
HouseCall Pro logo
 
HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. It also facilitates appointment scheduling. This solution includes a native mobile app and complementary Web portal... Read More
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HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. It also facilitates appointment scheduling. This solution includes a native mobile app and complementary Web portal... Read More
 
Deputy logo
 
Deputy is a human resources (HR) solution for companies of almost any size, from small businesses to large enterprises. Deputy's rostering application provides a way for businesses to create intelligent schedules that can calculate... Read More
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Deputy is a human resources (HR) solution for companies of almost any size, from small businesses to large enterprises. Deputy's rostering application provides a way for businesses to create intelligent schedules that can calculate... Read More
 
When I Work logo
 
When I Work is a web-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users... Read More
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When I Work is a web-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users... Read More
 
ServiceTitan logo
 
ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More
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ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More

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IFS logo
 
IFS is a full suite of applications developed for field service. It includes scheduling and dispatching, inventory and service parts management, warranty management and more.  IFS Field Service Management is available as an on-premise... Read More
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IFS is a full suite of applications developed for field service. It includes scheduling and dispatching, inventory and service parts management, warranty management and more.  IFS Field Service Management is available as an on-premise... Read More
 
Acuity Scheduling logo
 
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read More
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Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read More
 
Timely logo
 
Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
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Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
 
mHelpDesk logo
 
Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
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Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
 
Synchroteam logo
 
Synchroteam is a web-based, full-circle field service management and scheduling solution. It is tailored to most field service industries, including cleaning services, construction, electrical and HVAC. It’s an ideal fit for small,... Read More
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Synchroteam is a web-based, full-circle field service management and scheduling solution. It is tailored to most field service industries, including cleaning services, construction, electrical and HVAC. It’s an ideal fit for small,... Read More

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Booker logo
 
The Booker platform helps simplify the process for finding new clients, booking appointments, selling services, managing inventory and client retention. Web-based, it can be accessed from any computer, tablet or smartphone at any time. Point... Read More
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The Booker platform helps simplify the process for finding new clients, booking appointments, selling services, managing inventory and client retention. Web-based, it can be accessed from any computer, tablet or smartphone at any time. Point... Read More
 
TimeForce logo
 
TimeForce by Infinisource is a time and attendance tracking software that helps organizations to track their employees working hours and accurately process their payroll. The web-based solution is suitable for an organization that... Read More
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TimeForce by Infinisource is a time and attendance tracking software that helps organizations to track their employees working hours and accurately process their payroll. The web-based solution is suitable for an organization that... Read More
 
Kronos Workforce Central logo
 
Kronos Workforce Central is a suite human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. The Workforce Central suite of tools helps manage... Read More
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Kronos Workforce Central is a suite human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. The Workforce Central suite of tools helps manage... Read More
 
HotSchedules logo
 
HotSchedules is an online restaurant management platform that delivers scheduling, workforce, talent and inventory management tools. The solution offers tools that enable restaurant owners to recruit workforce, develop and share training... Read More
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HotSchedules is an online restaurant management platform that delivers scheduling, workforce, talent and inventory management tools. The solution offers tools that enable restaurant owners to recruit workforce, develop and share training... Read More
 
Wintac logo
 
For the past 25 years, Intac International has been supplying field service, installation and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More
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For the past 25 years, Intac International has been supplying field service, installation and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More

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Aladtec logo
 
Aladtec is an online scheduling software platform used by public safety and health care organizations. The solution automates and streamlines shift-scheduling processes. Employees can submit their availability and request PTO or shift... Read More
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Aladtec is an online scheduling software platform used by public safety and health care organizations. The solution automates and streamlines shift-scheduling processes. Employees can submit their availability and request PTO or shift... Read More
 
Resource Guru logo
 
Resource Guru is a cloud-based resource scheduling application is suitable for organizations of all sizes. Resource Guru enables booking and rescheduling through the calendar feature and a drag-and-drop scheduling tool. The Availability... Read More
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Resource Guru is a cloud-based resource scheduling application is suitable for organizations of all sizes. Resource Guru enables booking and rescheduling through the calendar feature and a drag-and-drop scheduling tool. The Availability... Read More
 
PetalMD logo
 
PetalMD is a physician scheduling platform suitable for those in the health care, medical and pharmaceutical verticals. Built with flexibility in mind, administrators can provide real-time schedule updates to every physician in a group,... Read More
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PetalMD is a physician scheduling platform suitable for those in the health care, medical and pharmaceutical verticals. Built with flexibility in mind, administrators can provide real-time schedule updates to every physician in a group,... Read More
 
BookSteam logo
 
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend.... Read More
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BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend.... Read More
 
ScheduFlow logo
 
ScheduFlow by Duoserve is an employee scheduling solution that helps users create, view and edit schedules in real-time. It is accessible from many devices, including iOS, Android, Windows mobile and PCs. ScheduFlow features data... Read More
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ScheduFlow by Duoserve is an employee scheduling solution that helps users create, view and edit schedules in real-time. It is accessible from many devices, including iOS, Android, Windows mobile and PCs. ScheduFlow features data... Read More
 

Buyer's Guide

by Brian Westfall,
Market Research Associate
Last Updated: July 21, 2017


Henry Kissinger once famously remarked, “There cannot be a crisis today, my schedule is already full.” Things might have been different, however, if he'd had access to scheduling software.

Organizations have traditionally used paper or spreadsheets to manage their schedules. But as companies grow, it becomes essential for them to use more effective means to manage and utilize time and resources.

That’s where scheduling software can help: Scheduling tools enable business owners to automate the process of scheduling in compliance with the company’s rules and standards.

This guide can help potential buyers find the best solution for their needs. Here’s what we’ll cover:

What Is Scheduling Software?
Common Functionality of Scheduling Software
Benefits of Scheduling Software
What Type of Buyer Are You?
Market Trends to Understand

What Is Scheduling Software? 

Scheduling software helps individuals and businesses across all industries operate more efficiently by enabling them to manage and track their own and employees' time create and maintain employee schedules, assign workers to shifts or jobs and track everything in real time. 

These applications also help with:

  • Customer service delivery
  • Managing appointments
  • Scheduling resources or inventory
  • Tracking employee attendance
  • Managing dispatch schedules for field service workers

Common Functionality of Scheduling Software

Most scheduling software solutions come with some or all of the following capabilities or applications:

Workforce/shift scheduling Allows business owners to manage employee work hours by tracking their calendars in real time. It allows managers to perform skills-based job allocation for employees across multiple locations and enables employees to volunteer for open shifts or swap their shifts with coworkers.
Real-time automated scheduling The software can instantly confirm or deny an allocation when a new booking request is made, based on availability. It can also manage a waiting list of allocations that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., iCal or Google Calendar).
Automatic reminders Allows users to send reminders to employees or customers about upcoming appointments via email notifications or SMS text messaging.
Resource scheduling Apart from scheduling the right person to the right job, the software enables customers to schedule meeting rooms. It also enables equipment scheduling.
Time-clock management Allows business owners to effectively manage employee work hours by tracking their check-ins or check-outs. The software helps to manage employee attendance and keep track of their paid time off (PTO) days. Some solutions also allow integration with third-party payroll processing or HR software.
Field service management Enables managers to track and manage the activities of their field service employees and resources, such as managing dispatch schedules, optimizing vehicle routes, initiating service orders and mapping service orders to the nearest available worker.

Benefits of Scheduling Software

Businesses can realize multiple benefits as a result of adopting scheduling software, including:

Improved staff efficiency. Service professionals often find it challenging to manage customer work orders during peak hours. Without the right software in place, they can risk double-booking service orders. Scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm service orders with customers.

Centralized information. Organizations where the workforce is spread across multiple locations often have problems with communicating job schedules to employees. Scheduling software centralizes data at a single location and updates it in real-time so everyone can view accurate information, and can send automated alerts in case of schedule overlap.

Increased accountability and visibility. Scheduling software helps promote transparency by automatically generating optimized schedules. The software also promotes accountability by letting employees select their own shifts, when possible.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Small and midsize businesses. These businesses typically operate as establishments with up to 70-80 employees and focus on specific operational areas. Such companies might consider a "best-of-breed" system that specializes in a particular area as per their business need.

For example, a small salon or a dental clinic that primarily manages appointments should look for a solution that offers online booking, automated scheduling and calendar management. Similarly, a midsize organization that engages in manufacturing should buy a solution that offers shift management, resource scheduling and time-clock management.

Large enterprises. Big companies typically operate in multiple operational areas with employees based at different locations. For such businesses, schedule automation is key. These businesses may want to consider a solution that is a modular suite, allowing them to pick and choose modules according to business requirements.

For example, a cash management firm would require fleet management or field service management to track and optimize vehicle routing. They would also require a shift management module to automate the process of assigning the right person to the right service schedule, a time-clock module to track staff attendance or location and automatic reminders so employees don’t miss their shifts.

Market Trends to Understand

Customer service automation. Companies today strive to retain customers to maintain their cash flow, making customer service effectiveness a key metric. Integrated customer service management becomes even more difficult for organizations that have a sizable field service workforce. Scheduling software can help by providing alerts to customers about when their service is scheduled and providing them with details about the service professional visiting their home to enhance the customer experience.

Web-based solutions. More and more companies are adopting software that is hosted online (as opposed to on the company's own local servers), and is accessed via web browser. Such solutions are referred to as web-based, cloud-based, online or Software-as-a-Service (SaaS). Online scheduling software is especially popular among businesses whose employees are in disparate locations; online scheduling affords easy access to remote users, since all that's required for access is an internet connection.

 

How it Works

We match organizations with software that meets their needs.

Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!

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