All ConnectWise Cybersecurity Management Reviews

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User Profile

Girish

Verified reviewer

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Best to segment vs cost

It has been good for last 2 years of usage no complains.

PROS

Cost is good and deployment time is good.

CONS

Details collected in the post incident report is less as compared to other tools.

Wayne

Information Technology and Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

CW Fortify is an awesome product

Overall security for our customers has greatly increased and given them and us a sense of relief that their security is where it needs to be to remain secure in this day and age of attacks.

PROS

The product is very user friendly, not hard to navigate throughout the dashboard and the level of protection is provides is amazing for us and our customers. The SOC team is very helpful and always willing to work with me and teach me what I do not know.

CONS

Integration was not difficult at all. There are some minor changes that are specific to me about the dashboard like when I click on scope then click another icon on the left I have to go back and choose scope again as it will not stay. The widgets are ok but nothing that draws my attention. Also, the reporting aspect is lacking, each report seems to be lacking information and it does not always show what you want. I would like a more customizable report feature.

Reasons for switching to ConnectWise Cybersecurity Management

Needed something better and more robust for us and our customers.

James

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

2

Reviewed February 2021

Connectwise Fortify

We have it in place for many clients now but plan to migrate to a different platform.

PROS

I thought the $1M "guarantee" was a great selling point, but it's NEVER going to be paid because it's impossible to meet the requirements. In order for it to be paid, every device on the network must be patched to the most current OS, and every device with S1 must be patched to the most current version, which is impossible because S1 does not automatically update (this is LUDICROUS). We are planning to migrate all of our customers to a different platform.

CONS

As mentioned above, the $1M "guarantee" is a farce. The fact that S1 does not automatically update, like EVERY OTHER AV PRODUCT IN THE WORLD, is ridiculous. That means that we have to MANUALLY update S1 if/when we get a notification from SOC. In addition, the "rollback" feature interferes with any VSS based backup system - and has caused machines to slow to a crawl unless we disable rollback, which (again) means that the so-called guarantee will never be paid.

Reason for choosing ConnectWise Cybersecurity Management

It was recommended by Continuum. Since ConnectWise has purchase Continuum, our sales support has been horrid - our sales rep will not return any calls. We have lost confidence in the platform all together. I would never recommend Fortify nor ConnectWise to any of my peers under these circumstances. This is a shame - we've been a Continuum customer for over 13 years.

Wayne

Information Technology and Services, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

ConnectWise Fortify is an excellent product

PROS

The ease of use and the stability of the software. Very much up to date.

CONS

At this time the only negative is the SOC is not fully in the USA. For us the compliance part we need to have the SOC monitored from within the USA and all employees of the SOC need to be US citizens.

Reason for choosing ConnectWise Cybersecurity Management

We have been using Continuum for years and transitioned over to ConnectWise.

Corey

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

a Must Have if you are an MSP

Support and business contacts are awesome. They have a monthly review to ensure we are using the tool properly and we are getting the best bang for our buck. This is invaluable.

PROS

The ability to have SOC support you and integrations into our tools are priceless.

CONS

Lack of full control but that is ok because you have a SOC and other yees to do the heavy lifting.. Had to change our mindset for wanting to have control.

Reason for choosing ConnectWise Cybersecurity Management

Relationship and quality of the product.

Joaquin

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2021

EDR review

Still mixed feelings as we had a ransomware attack that was not detected nor blocked on 2018, but since then all seems to be fine.

PROS

The integration with an actual SOC team, which some times can talk and coordinate with Continuum SOC team for server or BDR tasks

CONS

Integration issues with Continuum Recover for sever years now

Howard

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

In the world today, this solution is a MUST

In a world where cybersecurity is front of mind for just about every company out there, it's imperative to be proactive in providing the necessary tools to ensure the business can continue operating.

PROS

Most of the suite is very easy to deploy, use and manage. It has helped us avert multiple crises.

CONS

The SIEM solution has improved over the past year, but the previous integration was not as useful as we would have liked and did not provide the necessary visibility.

Aiman

Computer Networking, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed February 2021

Fortify is pretty good

Great product, need better training and better support

PROS

Its very effective and reliable, works really well,

CONS

Support and implementation support is hard to deal with

Reasons for switching to ConnectWise Cybersecurity Management

single pane of glass with cw

Elliot

Computer Networking, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2021

Great Product

PROS

Very intuitive and easy to integrate. Support for the product has been spot on.

CONS

Some of the configuration items are not easily configurable but support is available to assist.

DOC

Computer & Network Security, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2021

We user Sentinel One , part of fortify

PROS

It catches things based on behavior of a program

CONS

we have to many false positives, especially at one client site

Reason for choosing ConnectWise Cybersecurity Management

At that point in time it seemed to be the best option.

Nicholas

Computer & Network Security, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Great SOC partnership and service

Needed to augment service offering to cover security services in light of Covid displacement and the battery of security risks out there.

PROS

Ease of use, deployment and management. SOC is very responsive and on top of all alerts, actions and remediation events.

CONS

Nothing specific. It's accessibility on a mobile platform via an app would be helpful.

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Outils de management

PROS

La possibilité de bénéficier du support SOC et les intégration dans nos outils sont inestimable

CONS

La solution SIEM s'est amélioré et l'intégration aussi mais je souhaite la visibilité nécessaire

Showing 1 - 12 of 12 Reviews