--- title: "Serviceform Software Reviews, Demo & Pricing - 2026" description: "Review of Serviceform Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ab-testing/serviceform-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / Serviceform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Serviceform Review From $9/month Free version Free trial 1 plan Wondering if Serviceform is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Serviceform 4.6 [(30)](https://www.softwareadvice.com/ab-testing/serviceform-profile/#reviews) Pricing Starting at $9.00 per feature per month ### About Serviceform Serviceform is a website conversion and customer communication platform designed to help businesses turn website visitors into leads and customers through real-time conversations and automation. It brings together AI-powered agents, chatbots, live chat, forms, and a unified inbox into a single system that supports both sales and customer support teams. At the core of Serviceform is its conversational approach. Instead of relying only on static forms or delayed responses, Serviceform enables businesses to engage visitors at the right moment while they browse a website. AI Agents and chatbots can answer common questions, guide visitors to relevant content or products, and collect contact information automatically. When needed, conversations can be transferred to human agents through live chat, ensuring visitors always receive timely and relevant support. Serviceform supports a wide range of use cases across the customer journey. Sales teams can qualify leads, book meetings, and follow up with prospects, while support teams can handle frequently asked questions and reduce repetitive workload. Forms can be used independently or as part of conversations to capture detailed information... without disrupting the user experience. The platform is designed to be easy to implement and manage. Businesses can customize conversation flows, messages, and forms without technical expertise. A centralized inbox allows teams to manage conversations from the website and other supported channels in one place, helping improve response times and collaboration. Built-in analytics provide visibility into visitor behavior, conversation performance, and lead generation results. Serviceform is used by small and mid-sized businesses across industries such as ecommerce, real estate, automotive, and education. Ecommerce businesses use Serviceform to assist shoppers during product discovery and checkout, while real estate and automotive teams use it to qualify inquiries and respond faster to leads. Educational organizations use Serviceform to guide prospective students and manage inquiries more efficiently. By combining automation with human support, Serviceform helps businesses improve conversion rates, reduce missed opportunities, and deliver more consistent website experiences. It is well suited for teams looking to modernize website communication, streamline customer interactions, and scale engagement without adding manual workload. Wondering if Serviceform is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## Serviceform User Interface ## Popular Serviceform Alternatives Main Product Serviceform 4.6 [(30)](https://www.softwareadvice.com/ab-testing/serviceform-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.54Value for money - 4.71Customer support - 4.50Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6099)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1135)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SAS Customer Intelligence 360](https://www.softwareadvice.com/marketing/sas-customer-intelligence-profile/) 4.9 [(8)](https://www.softwareadvice.com/marketing/sas-customer-intelligence-profile/#reviews) Ratings Breakdown - 4.63Ease of use - 4.86Value for money - 4.86Customer support - 4.88Functionality Pricing Starting at $8000.00 per year Get Price ## Serviceform Pricing and Plans Starting price: $9.00 per month Free Trial Free Version Basic $9.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Serviceform Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of Serviceform A/B Testing Activity Dashboard Activity Tracking AI Copilot Alerts/Notifications Appointment Management Appointment Scheduling Automated Routing Automated Scheduling Autoresponders Availability Management Booking Management Calendar Sync Campaign Management Chat/Messaging Client Database Conditional Logic Confirmations/Reminders Contact Database Contact Management Contextual Guidance Conversion Tracking Credit Card Processing CRM Customer Experience Management Customer Journey Mapping Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Templates Data Import/Export Data Visualization Drag & Drop Email Marketing Event Management Event Triggered Actions Forms Creation & Design Full Text Search Generative AI Geotargeting Group Scheduling Intent Recognition Interaction Tracking Language Detection Lead Capture Lead Distribution Lead Generation Lead Management Lead Notifications Lead Qualification Live Chat Mobile Access Multi-Channel Communication Multi-Channel Marketing Multi-Language Multi-Location One-to-One Messaging Online Booking Online Payments Pageview Tracking Proactive Chat Quotes/Estimates Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Monitoring Real-Time Notifications Recurring Appointments Reminders Reporting/Analytics Reporting & Statistics Scheduling Search/Filter SMS Messaging Social Media Integration Support Ticket Management Survey Builder Surveys & Feedback Team Calendars Template Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Visitor Tracking Visual Analytics Visualization Website Analytics Website Integration Website Visitor Tracking Web Traffic Reporting Workflow Automation ## Serviceform Integrations Meta for Business Integration rated undefined from -1 review Instapage Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review Weebly Integration rated undefined from -1 review AWeber Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review See all 12 integrations ## Serviceform User Reviews ## Serviceform customer ratings - Overall rating: 4.6/5 - Total reviews: 30 ### Rating distribution - 5 stars: 21 reviews (70%) - 4 stars: 7 reviews (23%) - 3 stars: 2 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- Have you used Serviceform and would like to share your experience with others? ### Best chatbot in the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The design is cool and the onboarding process - super easy! #### Cons I'm happy with it, not one thing to mention which wouldn't work for me --- ### Admin user - chatbots and booking tool - Overall rating: 5/5 - Reviewer: Sagal K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Serviceform is so far the best bot tool that I've used. In previous positions I have used Hubspot's conversation tool and Drift. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service and quick feature development. #### Cons Integration through Zapier. Native integration could be easier to manage in-house, Serviceform replies to integration request quickly though. #### Vendor response Thank you so much for your review, Sagal! Yes, if you need any help with integration, feel free to reach out to our support team. Replied March 2023 --- ### Chatbot - Overall rating: 3/5 - Reviewer: Karim L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lead generation via Chatbot is very successful and promising #### Cons Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification. #### Vendor response Hi Karim, thank you so much for leaving a review! We add a "validate" option to every question to qualify the leads better and to not receive incomplete details. We can validate email addresses and mobile numbers but unfortunately, we're unable to check if the email addresses and mobile numbers are authentic. We're grateful for your feedback and currently making improvements to our platform to bring you an even better experience. If you need help, don't hesitate to reach out to your Customer Success Manager! Replied March 2023 --- ### ServiceForm review - Overall rating: 4/5 - Reviewer: Venni R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is very easy to use. We have get good customer service and we are happy to our partnerchip. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros easily and good customer service. It is good to get offers on email. #### Cons Chat is little bit old fashion. Chat would be little bit better high end. #### Vendor response Thank you so much for taking the time and effort to leave your review. We're currently improving our platform to make it look nicer and give you an even better experience! Replied March 2023 --- ### I dislike LONG forms... - Overall rating: 4/5 - Reviewer: patricia c. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Was great when we started and still is. my client has decided to move on due to the price increase and the small piece that is utilized of the full product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros liked the logic flow when first using the product. the flexibility and the updates over the years have been nice. The product has grown into a more robust platform. #### Cons the online HELP is limited and some of the account information is hard to find. #### Reasons for choosing Serviceform ease of use and #### Reasons for switching to Serviceform client wanted to update to STRIPE and found Service Form through STRIPE #### Vendor response Thank you so much for your review, Patricia! We've now made our help docs and help videos more accessible. Feel free to reach out to us via the chatbot on our website whenever you need help! Replied March 2023 --- ### Review - Overall rating: 4/5 - Reviewer: Maria H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Good. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's simple and customers are more likely to ask for help. #### Cons Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though. --- ### Serviceform Review - Overall rating: 5/5 - Reviewer: Alina S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat bot and the lead bar.Good customer service and flexibility! #### Cons Adding emojis to the lead bar is a bit difficult. Other than that we’re very happy. --- ### Great service for low costs - Overall rating: 5/5 - Reviewer: Andrei M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An overall low cost of the service for the benefits and added value delivered #### Cons Nothing to say here #### Vendor response Thank you so much for taking the time to leave your review! Replied March 2023 --- ### Serviceform - Overall rating: 5/5 - Reviewer: Elena G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-Friendly InterfaceVersatile Form CustomisationSeamless IntegrationAdvanced Features and LogicResponsive Customer Support #### Cons As an administrator user primarily utilizing Serviceform for our region, I have nothing negative to mention. Thus far, my experience has been nothing short of seamless. Serviceform has provided an easy and straightforward process, leaving no room for issues. --- ### Serviceform platform - Overall rating: 4/5 - Reviewer: Rohan C. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy. #### Cons I didn't use it much so I don't have anything to dislike --- Showing 1 - 10 of 30 Reviews Load More Reviews ## Other Top Recommended Chatbot Software [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3058) Recently recommended **0** times [Appy Pie](https://www.softwareadvice.com/artificial-intelligence/appy-pie-profile/) **4.6** (1394) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [Podium](https://www.softwareadvice.com/online-payment/podium-profile/) **4.3** (526) Recently recommended **0** times Stuck Between Options? 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