Kommo

RATING:

4.3

(157)

About Kommo

Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities Lead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses. With workflow ...

Kommo Pricing

14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.

Kommo Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Kommo

1 - 5 of 154 Reviews

Алексей

Verified reviewer

Information Technology and Services

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

Reviewed December 2015

Excel vs amoCRM

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel.

Vendor Response

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

Replied December 2015

Galina

Verified reviewer

Used less than 12 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

Reviewed December 2015

amoCRM really helps to increase sales.

We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration.

Vendor Response

Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Replied December 2015

Mikhail

Verified reviewer

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed November 2023

Customer support useless

PROS

I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks. Customer service has been ineffective - their response time is impressively quick, under 5 minutes, yet the only assistance I get is, "we have forwarded your request to the internal team." I've purchased new numbers and registered a new Kommo account, but I'm facing the same issues with these accounts as well.

CONS

Customer support useless. Every time you chat with new person who know nothing about your problem.

Reasons for switching to Kommo

Kommo has better functionality but less quality as I understood.

Дмитрий

Verified reviewer

Information Technology and Services

Used less than 12 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed December 2015

Amo crm converts time into money

I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers.

PROS

I have no complains about customer support service

CONS

Limited disk space. I would like more. But this is not so important

Илкин

Verified reviewer

Wine and Spirits

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

Reviewed December 2015

Sales automation

Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

PROS

Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

CONS

amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Vendor Response

Dear Ilkin! Thank you for review! We are very pleased that you so highly value us!

Replied December 2015