Mango Practice Management

RATING:

3.9

(54)

About Mango Practice Management

Mango Practice Management (formerly known as Mango Billing) is a cloud-based practice management solution that is a game-changer for professional service firms to automate processes for Time & Expense Tracking, Invoicing, Scheduling and Payments Processing. Key features include Due Date Management, Document Management System, Online Payments to include Credit Card and ACH Processing, a Practice Management Reports Center and other feature to streamline the management of your firm. Mango Practice Management works with CPA Accounting Firms, Bookkeeping Agencies, Consulting Firms, Legal Firms and any other business that needs to track and manage time effectively. It provides a complete 360-degree view of all Client information to include Invoice History, Payment History, ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Mango Practice Management Pricing

Get complete access to ALL Standard Features with every plan! Looking for more? Add MangoShare or eSignature to any plan for added functionality. Calculate your MangoShare and eSignature pricing using our calculator on the pricing page.

Starting price: 

$35.00 per year

Free trial: 

Available

Free version: 

Not Available

Mango Practice Management Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

3.5

Most Helpful Reviews for Mango Practice Management

1 - 5 of 54 Reviews

Paul

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Accounting Firm Review

Your team is great to work with and assists quickly in fixing any problems and also in helping us role out new signature pages each year.

PROS

Our firm enjoys the integration with Outlook in that we can send docs, receive docs and capture signatures all within Outlook.

CONS

We dont use the data management as much due to already having one, we did try to explore this and decided against using as we enjoy the search ability of Doc.it in that realm.

Reason for choosing Mango Practice Management

We have a hybrid system here at our office and use yours and Doc.it together.

Vendor Response

Thanks for your feedback, Paul! We appreciate your support and business. Please feel free to reach out to support if you have questions about specific features or feedback on what you'd like to see added/updated, specifically around our DMS. Mango is built for accountants, by accountants. That means your insight and feedback are critical for continued innovation!

Replied September 2023

Elizabeth

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great product!

great product and support and easy for our team to learn and navigate it. It is actually saving us money and increased our productivity.

PROS

This software has made our business so much easier to manage and that has led to growth in our customer base. The customer service is always there for us whenever we have a question and they really care about the success of our company.

CONS

Haven't had any negative experience with the product or the Mango folks.

Reasons for switching to Mango Practice Management

Needed a product that better suited our business needs

Vendor Response

Elizabeth, Thank you for your review! We've made it our mission to make accountants' lives easier. And we're elated to hear that we have been able to play a small role in your success. If you have any questions or would like help with specific features, please do not hesitate to reach out to our support team. We are here to serve you!

Replied August 2023

Athena

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2023

It's an okay product, but I think it came out half-baked

I think it is great for billing - invoicing and receiving payments is a breeze. Time entry is also easy to use and very helpful in our billing process. However, I think I encounter at least 1 or 2 issues every week. There is always some issue that needs fixing or something that could be made more efficient on the user interface. We also tried the project management add-on and we found it lacking so we discontinued that when we renewed this year.Overall, I would be fine switching to another software. It's not the cheapest and we deal with too many hurdles to justify the price as a small business. I wish they would have done more user testing before coming out with the software.

PROS

It's very user friendly and pretty intuitive to use. The billing functionality is great and it has streamlined our process in many regards.

CONS

First of all, the implementation when we first got it was incredibly rocky and slow. I think it took us a month or two, which is crazy. The person who was helping us implement it was clearly overwhelmed and was not great at communicating. Overall, the site goes down occasionally or just loads and loads (I expect this every now and then since it's an online software, but it happens more than I'd like). I often encounter errors in invoice formatting and calculating balances on the bottom line, and errors in client balances on the A/R Aging (which should NEVER happen with a billing software - and this took forever to get fixed) to name some examples. There is also a rigidity in the lack of customization on reports or viewing different modules in the software that I think could be improved. I have submitted many feature requests, but they haven't addressed or implemented any of them.Customer support is really lacking. The support that we do get is always friendly, but I have a feeling that the developer team is very understaffed. There are 2 ways to report issues/bugs: you can open a chat with them in the software (they don't have a phone number to call for support) or you can put in a Feature Request/Bug Report (they NEVER respond to these - I think they go into a black hole). Talking to them via chat is effective sometimes. Often, I will have to follow up to find out the updated status on an issue, and if I don't follow up, I just never hear back. It's really frustrating.

Reason for choosing Mango Practice Management

The price was better than some alternatives and we wanted to give a chance to a smaller company to integrate both our billing and time/project management softwares into an all-in-one program.

Reasons for switching to Mango Practice Management

Jun 2021

Sue

Accounting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Imagine Time improvements

Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software.

PROS

Being able to email docs to a client that is encrypted.

CONS

I believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though. We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees. I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing.

Reason for choosing Mango Practice Management

I liked the demo. Other products worked fine and most clients could use portal. A few could not. I like being able to just email them docs that are encrypted instead of having them log in to a portal.

Reasons for switching to Mango Practice Management

Easier/better having 1 software vs 3 different.

Vendor Response

Thank you, Sue!

Replied July 2021

James

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Mango Review

PROS

I appreciate the online payment function and that receivables are updated automatically.

CONS

If a client pays for 2 different client invoices online, it is early impossible to split the payments between both clients. Thus, I have an overpayment sitting on one client and a balance due showing on the other. Mango has yet to find a solution for me.

Reasons for switching to Mango Practice Management

Cost and wanted more functionality.

Vendor Response

Thank you for your review, James! We are continually making improvements and adding features based on customer feedback. Our platform is built by accountants, for accountants, so we take your feedback seriously. If you're struggling with splitting payments, please reach out to our support team for assistance. They are extremely responsive and eager to help use Mango to build a more efficient and profitable practice.

Replied August 2023