Mango Practice Management
About Mango Practice Management
Awards and Recognition
Mango Practice Management Pricing
Get complete access to ALL Standard Features with every plan! Looking for more? Add MangoShare or eSignature to any plan for added functionality. Calculate your MangoShare and eSignature pricing using our calculator on the pricing page.
Starting price:
$35.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Mango Practice Management
1 - 5 of 54 Reviews
Paul
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Accounting Firm Review
Your team is great to work with and assists quickly in fixing any problems and also in helping us role out new signature pages each year.
PROSOur firm enjoys the integration with Outlook in that we can send docs, receive docs and capture signatures all within Outlook.
CONSWe dont use the data management as much due to already having one, we did try to explore this and decided against using as we enjoy the search ability of Doc.it in that realm.
Reason for choosing Mango Practice Management
We have a hybrid system here at our office and use yours and Doc.it together.
Vendor Response
Thanks for your feedback, Paul! We appreciate your support and business. Please feel free to reach out to support if you have questions about specific features or feedback on what you'd like to see added/updated, specifically around our DMS. Mango is built for accountants, by accountants. That means your insight and feedback are critical for continued innovation!
Replied September 2023
Elizabeth
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great product!
great product and support and easy for our team to learn and navigate it. It is actually saving us money and increased our productivity.
PROSThis software has made our business so much easier to manage and that has led to growth in our customer base. The customer service is always there for us whenever we have a question and they really care about the success of our company.
CONSHaven't had any negative experience with the product or the Mango folks.
Reasons for switching to Mango Practice Management
Needed a product that better suited our business needs
Vendor Response
Elizabeth, Thank you for your review! We've made it our mission to make accountants' lives easier. And we're elated to hear that we have been able to play a small role in your success. If you have any questions or would like help with specific features, please do not hesitate to reach out to our support team. We are here to serve you!
Replied August 2023
Athena
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2023
It's an okay product, but I think it came out half-baked
I think it is great for billing - invoicing and receiving payments is a breeze. Time entry is also easy to use and very helpful in our billing process. However, I think I encounter at least 1 or 2 issues every week. There is always some issue that needs fixing or something that could be made more efficient on the user interface. We also tried the project management add-on and we found it lacking so we discontinued that when we renewed this year.Overall, I would be fine switching to another software. It's not the cheapest and we deal with too many hurdles to justify the price as a small business. I wish they would have done more user testing before coming out with the software.
PROSIt's very user friendly and pretty intuitive to use. The billing functionality is great and it has streamlined our process in many regards.
CONSFirst of all, the implementation when we first got it was incredibly rocky and slow. I think it took us a month or two, which is crazy. The person who was helping us implement it was clearly overwhelmed and was not great at communicating. Overall, the site goes down occasionally or just loads and loads (I expect this every now and then since it's an online software, but it happens more than I'd like). I often encounter errors in invoice formatting and calculating balances on the bottom line, and errors in client balances on the A/R Aging (which should NEVER happen with a billing software - and this took forever to get fixed) to name some examples. There is also a rigidity in the lack of customization on reports or viewing different modules in the software that I think could be improved. I have submitted many feature requests, but they haven't addressed or implemented any of them.Customer support is really lacking. The support that we do get is always friendly, but I have a feeling that the developer team is very understaffed. There are 2 ways to report issues/bugs: you can open a chat with them in the software (they don't have a phone number to call for support) or you can put in a Feature Request/Bug Report (they NEVER respond to these - I think they go into a black hole). Talking to them via chat is effective sometimes. Often, I will have to follow up to find out the updated status on an issue, and if I don't follow up, I just never hear back. It's really frustrating.
Reason for choosing Mango Practice Management
The price was better than some alternatives and we wanted to give a chance to a smaller company to integrate both our billing and time/project management softwares into an all-in-one program.
Reasons for switching to Mango Practice Management
Jun 2021
Sue
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Imagine Time improvements
Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software.
PROSBeing able to email docs to a client that is encrypted.
CONSI believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though. We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees. I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing.
Reason for choosing Mango Practice Management
I liked the demo. Other products worked fine and most clients could use portal. A few could not. I like being able to just email them docs that are encrypted instead of having them log in to a portal.
Reasons for switching to Mango Practice Management
Easier/better having 1 software vs 3 different.
Vendor Response
Thank you, Sue!
Replied July 2021
James
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Mango Review
I appreciate the online payment function and that receivables are updated automatically.
CONSIf a client pays for 2 different client invoices online, it is early impossible to split the payments between both clients. Thus, I have an overpayment sitting on one client and a balance due showing on the other. Mango has yet to find a solution for me.
Reasons for switching to Mango Practice Management
Cost and wanted more functionality.
Vendor Response
Thank you for your review, James! We are continually making improvements and adding features based on customer feedback. Our platform is built by accountants, for accountants, so we take your feedback seriously. If you're struggling with splitting payments, please reach out to our support team for assistance. They are extremely responsive and eager to help use Mango to build a more efficient and profitable practice.
Replied August 2023