About AAC

Affiliated Acceptance Corporation (AAC) is a cloud-based platform that helps businesses set up and manage recurring billing, track customer data and create powerful reports that are automatically delivered in regular schedules. This solution specializes in the health club, fitness and martial arts industries, providing tailored payment processing functionality. It also empowers users to view up-to-date information that provides payment information, trust account balances and delinquencies, which are commonly required by facility owners.

Additionally, AAC serves a variety of membership organizations offering features such as recurring membership dues, credit card chargeback, member contract implementation and payment processing. The system can track ...


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Supported Operating System(s):

Web browser (OS agnostic)

56 Reviews of AAC

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(18)

18

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

February 2018

Aaron from Portsmouth Aikido

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

AAC is the lifeblood of my business. Eighty percent of the income for my dojo is processed by them.

Allows me to process monthly payments, which is how my dojo takes in 80% of its income.

Pros

It allows me to upload new clients and print customized reports. It's nice to be able to go back and look at monthly activity in the past.

Cons

I wish I could make changes to existing accounts myself (monthly payment amount, editing previously uploaded contracts, special payments, etc.)

February 2018

Kane from Huron Sports

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Great relations and communication with AAC

Used for 20 yrs.... have grown with it

Pros

Retention of expired contracts and the ease to look up old and reinstate. Email options, reports options..

Cons

Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. Current software screen times out and freezes the check in screen requiring constant employee attention. Membership freezes.... we should be able to have more control this function...without having to contact customer service to freeze a contract. When the internet is down, my door control and check in functions are crippled.. With the Dos version it was all in house operations here.

March 2019

ty from Beauty and the Beast Fitness Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

March 2019

worst data transfer experience ever

Pros

nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to software, canceling accounts that should have auto renewed etc. Staff did make every effort to help with issues though.

Cons

rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. Shut off all access fob to every member when canceled.

Response from Affiliated Acceptance Corporation (AAC)

Replied March 2019

Hi Ty, I¿m sorry to hear about your negative experience with data transfer. We are excited to share that we joined the Daxko family of brands and can now offer best-in-class software to match the level of service we provide on the billing and payment processing side of AAC. Please reach out to us to learn about our new software options!

February 2018

GEORGE from Health

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2018

Overall it has been good. The people at AAC are always extremely helpful

Pros

Excellent speed; no data loss issues; lots of information for business decision making process. AAC seems to be changing and improving software regularly. Software does great job keeping historical data in a easy to retrieve format.

Cons

Wish the process of entering new contracts could be improved - eliminating the need to save and go back etc. Also would like to see online membership sign-up - our competition has it

February 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2018

Professional and helpful

Pros

Easy to use. Very user friendly and the team at AAC is always willing to help as much as they can. Able to use in any computer with internet access.

Cons

Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long to make a report for details and I have to go back and set the same permaters every time, saving the permaters could be helpful.