What are abcoa Deal Pack users saying about the software?

Long time Deal Pack user

We have been with Deal Pack since 2003 it would be impossible to run this show without them

Pros

1) Reporting - the pre-made reports are great and if there is something that is not there you can pull any data out that you choose. 2) Intergrated accounting. Makes life easier 3) Collections - You can run a collection call route as many times as you like and in many different orders 4) Inventory - Buying a car and adding to your inventory could not be easier. It will also set up payables to either cut a check or to floor plan 5) quick deal - Selling a car and transferring it over to your finance company in a blink of an eye

Cons

Drawing a blank, any time we have had an issue they are fast to react and fix it.

Great Value, Customizable and Excellent Customer Service

Very positive. My dedicated rep is very responsive and if she is not available, other support reps are great too. Frequent customer engagement is something they do well. They continue to improve with new features and communicate what things have been released or are in the pipeline. Webinars for additional training are really good.

Pros

Great value for the money. Looked at other multiple other software companies before selecting this one and their staff was the deciding factor. Their staff actually understand accounting principles so they know how to answer hard questions. They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed. We have very specific accounting practices our company follows and they were able to accommodate all of our requests. Text messaging and email capabilities really helped lower delinquency and engage customers more. Custom reports can be tailored to your specific needs.

Cons

Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively.

abcoa Deal Pack Review

Okay

Pros

I've used it for so long that I am familiar with it; the utility functionality is useful.

Cons

It approach to accounting; Excel reports are formatted poorly; it is vey non-intuitive

Satisfied customer

I have been in the auto industry for over 20 years. I have used several different accounting systems and deal pack is one of the best.

Pros

I like that o am able to navigate easily and produce quick results.

Cons

I have no complaints about the software.

Dealpack

Our ability to fully separate our Finance side from our sales side while still having them integrated has been magnificent

Pros

The thought out processes behind the software are very in depth. You can dive as deep as you want and never really find the bottom of the capability of the product

Cons

Combining Sales and Accounting can create a 2 to 3 sometimes 4 step process to seemingly simple tasks that can bog down a user not familiar or patient with the system necessary processes

Great software with best in class support.

Pros

We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility.

Cons

The current version has so many features that workflows can seem a little clunky.

User experience

Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity.

Pros

We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family!

Cons

The only this I would like to see is the expansion of the screen to accomodate newer larger displays

Deal Pack had all of the features we were looking for.

If you are looking for an all in one software this one can do it. Also, their customer service is exceptional! They are all very friendly and extremely knowledgeable.

Pros

We are a BHPH business that also has a service department. We were wanting software that could integrate accounting, sales, finance and service. We found it with DealPack.

Cons

It is a very complex software, because of all of the features there are several aspects of the software to learn. I only mention it as a con because it really can do it all, you just have to put the time in to learn it.

Worry Free Loan Servicing and Accounting

Our experience has been stellar. From the first day we toured the facility and went through the demo to literally this morning's communication on a report modification, the experience has been positive and productive. Plus, the ability to have all of the data our auditors need in a format that involves very little time to accumulate has been a tremendous efficiency bonus.

Pros

1. Handles all the blocking and tackling as expected; 2. Handles some more complicated items others can't handle; 3. Nice backend accounting, receivables and payables modules means not having to link up to a separate accounting software; 4. Knowledgeable and friendly support team.

Cons

1. Would like a little more flexibility to create reports. While it is possible to create a million different reports, the ability to then filter those column selections prior to running the report would save time in processing and yield the exact information requested without further modification.

Accounting dept. review

Excellent product and excellent customer service

Pros

Executions and functions calculated automatically

Cons

Cannot correct errors very easily. I would love to see a "delete" transaction function or be able to modify a transaction (other than the date).

Excellent support team/software!

Fantastic, the entire staff has been very patient with the conversion process and worked closely with me in making sure everything transferred over smoothly.

Pros

It is a very user friendly software which is capable of supporting LHPH loan's that we are venturing into, as well as BHPH loan's we currently have.

Cons

At this point the only con would be having the experience from my end to utilize the software to it's full potential. I can say that the support team is excellent in guiding me through the learning curve.

BHPH Operation - our experience

Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking.

Pros

Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately.

Cons

This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out.

Great Product with Good Support, Confusing Contracts & Extra Fees For Days

Good people.

Pros

It gets the job done and one of the few systems that uses Rule of 78's

Cons

If you are one of those people that read every line of a contract before signing, don't even think about this product. I've purchased million dollar homes that didn't have this much paperwork. The contract is pages upon pages of legal mumbo jumbo that certainly seems designed to confuse instead of inform. Due to its complexity and length, we changed our minds about using this product several times before finally saying yes. You must also know that while the base price of this product is competitive, they tack fees onto everything. Lots of them. There is the base price, the monthly user fee, the "per deal" fee. They add up and end up making the system much more expensive than most if not all of their competitors.

Great company and customer support

Pros

We like the complete accounting from inventory management, sales to the collections module. GREAT real time reports. Customer support could not be better. Ability to track user activity to minimize mistakes and or abuse. Program is designed to grow with you from smaller single lot to multiple lots with a large portfolio. Also have great products that integrate with their software, specifically in the collections module.

Cons

There isn't a lot to like. It's more complicated, but it does have a lot more ability, so it's a give and take. I am glad we chose this software. I don't like that the parts module is not automatically integrated with the software. Parts module is too expensive. It cost as much as the entire system its self. Need improvement on handing colleterial protection insurance. Really need to have the ability change the names of program fee 1 and or 2 to CPI, especially when if you don't enter it into the correct one, it causes huge accounting problems.

Deal Pack Review

Our overall experience has been great with Deal Pack. We do retail deals, Lease deals and subprime deals and their software handles them all.

Pros

The software is very easy to use and has little issues. The software support is the best in the industry from what we have used in the past. The other part that went great was the conversion process. I have never been part of a conversion that went so well.

Cons

Things I would encourage them to look at is pricing. I feel like it is priced a little high but understand it is a comprehensive system and that's not cheep. Another part i would like to see them address is the fact that you have to toggle back and forth between sales and the finance side. Our previous system would allow us to be able to build a deal and be able to take a payment with out closing what we were currently doing on the sales side. And lastly i would like to see them be a little more flexible on some of the fields when building a deal. There are some limits when naming certain fields when it comes to titling fees ect...

Always there!

We run a LHPH and the software works very well for what we need. I think the software is overwhelming because there are so many options and things you can do with it. Which is the reason I gave it 4 stars in stead of 5 starts on the question about easy to use. Some of our staff still struggle catching on. When you add an employee you can set up their "security level" and block them from seeing anything you don't want them to. Nice feature.

Pros

They have helped me more times than I can count when I have had an issue. Whether I call or email, someone gets back to me immediately. Everyone is friendly to deal with. The software itself can track everything imaginable, generates reports, runs the payments, and even helps with marketing.

Cons

Paying for it! LOL But it is a good product. Safe and dependable. There are different fees for different things such as user fees, credit card processing fees, Book it out fees, cyclCrm fees & service/parts department fees (we not use the last 2 services service) But you would have the same thing with anyone. There are times they have programmed my docs with out charging me, which I appreciate. I have even had some IT issues that I thought was a Dealpack issue and it turned out it wasn't, but DealPack Support logged into my computer and fixed my issue for me anyway. That type of service in invaluable!

Great Application and All in One

The turnover for their team is minimal. Same people has been running the show for many years. This is a good sign of well running company. I keep on running into all key peoples and owners during conferences and it's always great to see them again and connect.

Pros

This application allows us to customize per our needs. The support team has been wonderful and the respond time has been minimal. Sometimes i get a respond to an email on Sundays as well. I have been using this software in 2 other companies which I have worked for. I have been with Deal Pack since 2006 and saw the growth they have experienced over many years. This software will do anything and everything that Car Dealership and Finance Company will need. Love the accounting module that comes with it. This will record every transaction and in few clicks, you can get any financial reports you need. There are so many reports available for you to better run your business and overall ease of use is great. I also love the collection module that allows for good collection results.

Cons

Not much not to like! However, I would like deal pack to become web based so logging in will be much easier and this will make it easy to install in any device.

Used this software for almost 5 years

Good software. nothings perfect but this is an overall good solution.

Pros

Very versatile. Does everything! I run my used car dealership selling 100+cars a month along with my 500+ account finance company. Very robust software.

Cons

The desking tools for making deals is totally inadequate and we use a different software (Promax) for our desking and CRM. Posting deals and seeing profit on each deal is antiquated and requires you to break out each deal by hand.

J.J. Best Loan Servicing Using abcoa Deal Pack

The most important benefits that we have realized are speed and accuracy in processing loan payments and reporting internally and to customers.

Pros

We implemented Deal Pack in late 2017 for a relatively small classic car loan portfolio that we serviced in-house using Excel rather than selling to banks like we do with most of the loans that we make. The implementation for already-existing loans was a bit time consuming but very straightforward. Deal Pack was a huge improvement in our ability to accurately and professionally service these loans and new loans that we have since serviced in-house. Processing payments for our customers is fast and its ability to send e-mail receipts is a big time saver. The system's built-in reports are excellent as is the report customization feature. The Help feature is always helpful and complete, as well. On the occasions when we need to call the Deal Pack technical support team, they are always knowledgeable and quick to respond in solving issues.

Cons

No difficulties have been encountered with the product. As stated above, when questions have arisen, such as how to build in a customized delinquency letter, the technical support team has been very knowledgeable and helpful.

Best Software in the Industry

Great experience.

Pros

The software is the most user friendly software my company and I have ever used. It has many robust features that make scalability a non issue. The segregated modules within the software make employee training very easy.

Cons

Visual appearance and reporting limitations.

Long-time Deal Pack Client

Deal pack has been our primary software vendor since 2010 and we've used been a customer since 2003. They are a solid vendor to work with for this type of software. They are one of the few vendors in this market that have lasted.

Pros

It has an integrated general ledger with real time accounting which is highly unusual. The company is committed to improving the software and is updating it continuously. The support is excellent, all of their staff are very pleasant, professional and knowledgeable. It is a very complete package.

Cons

If you have a lot of users, it is quite expensive. The Service & Parts module could be improved upon, although, they have made numerous enhancements at our request.

Accounting World

Excellent from all areas of operation - Particularly from the Support Team.

Pros

Coming from the accounting side of the used car world, I am very impressed with the accounting package. The majority of DMS are sales/inventory driven and only adding account software as an afterthought. Once set up, I do not double guess if Deal Pack accounting is accurate. Most DMS create the necessity of double entry either into Quick Books or other software which is not the case for Deal Pack. Deal Pack support has a terrific knowledge staff and have never felt as if intimidated when resolving the very few issues that have arisen. This DMS has the beneficial ability to somewhat customize it's product.

Cons

It does become pricey when adding more modules and licenses. The value given to a small dealership cannot be matched.

Outstanding Company and Team

We could not ask for a better Company to work with. The team is outstanding and never make you feel you are a burden when questions and request arise. Their willingness to customize and/or make changes to the programming has been wonderful. It is evident that they truly care about their customers.

Pros

Functionality, ease of use, reports production, ability to grow with the times

Cons

We have found anything that we have not liked about the software

Professional and generally very prompt response time

We appreciate the easy interface and portability of this software. [SENSITIVE CONTENT HIDDEN] is our support rep and he is amazing. Fast and thorough. He gets to the bottom of any issue. We are very happy with the overall usefulness and display of dealpack.

Pros

Dealpack is very user friendly, easy to teach others how to use it. We love the integration of the accounting with the customer and sales dms. One stop shop.

Cons

Some useful features go unused because there are so many that all of them aren't covered at inception. Dealpack does hold monthly virtual training but many times we are just finding out about the feature during the training which could be months later. The reports section could use some functional updating. When exporting reports so much useless information is included, more customization within the reports WITHOUT additional fees would be useful. Sometimes if you don't get your particular support rep, it can be difficult to adequate resolution to support issues.

Game changer

Excellent customer support

Pros

Deal pack has helped take our company to the next level! From accounting, to collections, to sales. We are very thankful!

Cons

The cost is the only thing that could possibly be better. But I guess you pay for what you get