abcoa Deal Pack vs BigTime

RATING:

4.8

(134)

abcoa Deal Pack has 134 reviews and a rating of 4.81 / 5 stars vs BigTime which has 635 reviews and a rating of 4.57 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (134)
4.6 (635)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 26, 2024
November 17, 2023
Pros/Cons
  • Pros

  • The software support is the best in the industry from what we have used in the past. The other part that went great was the conversion process.
  • Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well.
  • Cons

  • This is not a very user friendly system and the reports lack a lot.
  • On line payments could be simpler. Customers get confused when they have a side (repair) note.
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  • Pros

  • This is a great mobile timesheet app. It tracks every hour spent on a project and helps to track everything that each person is doing.
  • The fact that the staff genuinely cares and believes in the product is what I like best.
  • Cons

  • It can be confusing to some extent - one of our contractors, in this instance, had 2 profiles and was entering hours and expenses under the company name first instead of under his name.
  • This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB.
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Pricing Range
$
$
$
$
$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos