--- title: "Abtrac Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Abtrac. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Abtrac is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/abtrac-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Abtrac](https://www.softwareadvice.com/accounting/abtrac-profile/) / Abtrac Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/abtrac-profile/) Reviews # Abtrac User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 17 reviews (57%) - 4 stars: 10 reviews (33%) - 3 stars: 3 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The time tracking, billing, and project financials are all tightly integrated, which makes managing projects and monitoring profitability much easier. - I run a small consultancy and Abtrac is perfect for easily setting up projects/tasks with budgets and being able to book hours against those projects/tasks then invoice. - The interface is intuitive, making day-to-day tasks straightforward and efficient, and the support team has always been responsive and helpful whenever assistance was needed. ### Most mentioned cons - Training/help documentation is not updated when the package is - - Management of subcontractors is clunky. ## Abtrac customer reviews Showing reviews 1-25 of 30 (page 1). ### Great Program! - Overall rating: 5/5 - Reviewer: Alison H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. extremely positive, they have always responded immediately for any requests for help or information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive & easy to use. Integrates well with Reckon Accounts Hosted Software. All the staff very helpful & readily available. #### Cons Week dates run Monday to Sunday which is annoying for payday reports because our system runs on a Sunday-Saturday week. #### Reasons for switching to Abtrac Latitude Professional RDS - Did not like the Access based system, clunky & hard to search anything #### Vendor response We appreciate your review, Alison. It’s wonderful to hear that you’ve found Abtrac intuitive, easy to use, and well integrated with your accounting software. We’ve also taken your feedback on board and are delighted our team has been able to provide prompt and helpful support whenever needed. Replied May 2026 --- ### Abtrac - Good engineering consultancy support - Overall rating: 5/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, no complaints, support is available and effective, the product does for us what we expected and what we needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software does what we expected it to do and support is exceptional, the team is always ready to listen to us and take our comments on board #### Cons The project management interface could do with some tweaking (understand there is something in the wind, just hope it comes sooner rather than later) #### Reasons for switching to Abtrac Looking for a more financially viable solution that integrated invoicing #### Vendor response Thank you for the great review, Peter. We’re pleased to hear Abtrac has delivered what your team needed and that our support has made a positive difference. We also appreciate your feedback around the project management interface, and we’re looking forward to the improvements currently in development. Thank you again for your support and for choosing Abtrac. Replied May 2026 --- ### It has transformed the way we record time and expenses, and prepare invoices . - Overall rating: 3/5 - Reviewer: Marion H. - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Saves time when preparing invoices, and includes disbursements automatically. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Able to generate invoices from timesheet comments Easy to use client data base Keeps a record of employees' time: leave, admin, seminar, etc. Easy program for new employees to use Costs/disbursements are automatically added to invoices Employee time can be added or subtracted when preparing invoices, and holds unbilled time #### Cons The system "saves" too often -e.g. when entering timesheet entries, disbursements The desk top version had a report that is not available in cloud version: Fees Earned by Employee and JOB and Invoice. Adding addresses is confusing - e.g. if you use the post code line, it does not come up in the address --- ### Commercial Analyst - Overall rating: 4/5 - Reviewer: Abby F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Abtrac has been very positive. The system is easy to use and navigate, which makes managing day-to-day tasks efficient and straightforward. The customer support team has also been excellent - responsive, helpful, and easy to work with whenever assistance has been needed. While there is some room for improvement around the timesheet approval process, overall Abtrac has been a reliable and user-friendly platform for our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Abtrac was its excellent customer support and how easy the platform is to use and navigate. The interface is intuitive, making day-to-day tasks straightforward and efficient, and the support team has always been responsive and helpful whenever assistance was needed. #### Cons I haven’t experienced any major issues with Abtrac based on how I use the product. If I had to suggest an area for improvement, it would be the timesheet approval process, which could be a bit more streamlined and user-friendly. Overall though, the system has worked well for our needs. #### Vendor response Thank you for the lovely review, Abby. We’re delighted to hear you’ve found Abtrac easy to use and that our support team has been responsive and helpful throughout your experience. We also appreciate your feedback regarding the timesheet approval process, and suggestions like this help guide ongoing improvements to the platform. Thank you again for taking the time to share your experience with Abtrac. Replied May 2026 --- ### Abtrac Review - Overall rating: 4/5 - Reviewer: Rachel T. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am pretty happy with Abtrac overall. I mainly use it for invoicing, debtors, timesheets, loading clients, and I occasionally run reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Billing and debtors works well and connects seamlessly with Xero when uploading invoices and importing payments. #### Cons There was a time when I selected to "keep me signed in" when I logged on, yet I found that I was getting logged out. Seems to have resolved now. #### Vendor response Thank you for your review, Rachel. We’re pleased to hear that Abtrac’s invoicing, debtor management, and Xero integration have been working well for you. We also appreciate your feedback and are glad to hear things are now running smoothly. Thanks again for your support. Replied May 2026 --- ### 100% recommend - Overall rating: 5/5 - Reviewer: Emma P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Abtrac for nearly 10 years and can confirm that it more than does the job, has incredible support with any question I have answered very quickly and is very good value for money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support is exceptional, any question or help I need is addressed very fast and the Abtrac team are always open to suggestions for improvements #### Cons Not applicable - I have had no negative experiences with Abtrac and after 10 years using it, don't expect to either! #### Vendor response Thank you for your wonderful review, Emma. We truly appreciate your support over the past 10 years and are delighted to hear that Abtrac and our support team have consistently delivered value for your business. Your feedback and suggestions have always been greatly appreciated, and we look forward to continuing to support you for many years to come. Replied May 2026 --- ### Abtrac Review - Overall rating: 5/5 - Reviewer: Olivia M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Abtrac is a great tool for our Architecture practice capturing time and cost for project reporting and invoicing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Abtrac is very easy to use. It captures time and costs in one place to track project performance as well as invoicing from the one system. #### Cons There are no cons. Any time we have a question or would like a custom report done then Abtrac have resolved very quickly. #### Vendor response Thank you Olivia, for taking the time to share your experience. We’re delighted to hear that Abtrac is helping your architecture practice capture time and costs efficiently, while also supporting project reporting and invoicing from a single system. It’s especially great to know that our team has been able to assist quickly with questions and custom reporting - responsive support is something we care deeply about. We appreciate your kind feedback and look forward to continuing to support your projects as your practice grows. Replied February 2026 --- ### Abtrac works for us - Overall rating: 5/5 - Reviewer: Annwyn T. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Abtrac is excellent software for our office needs. I particularly like the customer service that's available whenever I have questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Abtrac streamlines my daily work process for setting up projects, invoicing clients and managing staff timesheets. #### Cons Still learning my way around some parts of the software which can be tricky. I don't know all the things the software can do yet. #### Vendor response Thank you for the 5-star review, Annwyn. We’re delighted to hear Abtrac is helping streamline your projects, invoicing, and timesheets. We also appreciate your feedback, and our support team is always here to help you discover more features and get the most out of the system. Replied May 2026 --- ### Abtract review WriteSource Consultancy - Overall rating: 5/5 - Reviewer: Tim B. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. I run a small consultancy and Abtrac is perfect for easily setting up projects/tasks with budgets and being able to book hours against those projects/tasks then invoice. Reduces the time spent on admin. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of generating invoices from hours booked to a project, it is also easy and quick to set up new clients and projects. Very good customer service. #### Cons Sometimes I find the Administration > Maintenance section difficult but that could just be that I am not as used to playing in that section. #### Vendor response We appreciate your review, Tim. It’s great to hear that Abtrac has helped simplify project setup, invoicing, and time tracking for your consultancy while reducing admin time. We’ve also taken your feedback on board and are pleased our support team has been able to assist along the way. Replied May 2026 --- ### Useful tracking features and good supportZ - Overall rating: 4/5 - Reviewer: Eugene L. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally a good experience - easy to learn how to use this software. Provides useful project tracking features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Abtrac provides many useful features for tracking project budgets. They have regular monthly newsletter that provide useful information. #### Cons Word processing for invoices could be smoother, especially for bigger projects where more work has to be detailed. #### Vendor response Thank you for your review, Eugene. We’re pleased to hear that Abtrac’s project tracking features have been valuable to your team and that you find the system easy to learn. We also appreciate your feedback regarding invoice word processing for bigger projects, and we’ll take this on board as we continue improving the software. Replied May 2026 --- ### Should've Moved to Abtrac Sooner - Overall rating: 5/5 - Reviewer: Craig B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how easy it is to format invoices. We no longer need to attach a separate fee breakdown spreadsheet because Abtrac allows you to format everything within the invoice itself. The ability to show both' fixed fees and hourly rate claims in the one page is very useful. I also can't speak highly enough of their support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When we moved over to Abtrac from a rival finance management system, the Abtrac support team were very helpful and kept me up to date every step of the way, ensuring that, not only was all our existing data transferred across properly, but that it was presented just how we needed it to be. The support team have also been very accommodating when we provided suggestions for possible improvements to the software. They have even re-written parts of the software based on our feedback. #### Cons Sometimes when issuing invoices via Abtrac, clients using third party email providers such as Gmail or Hotmail, aren't seeing the invoice come through because they are going to their junk folder and not their inbox. #### Reasons for switching to Abtrac It didn't meet our expectations. It didn't allow us to easily add new fees to jobs, and the invoice setout options were extremely limited. #### Vendor response Thank you for the wonderful review, Craig. We’re delighted to hear that your move to Abtrac was well supported and that the flexibility of our invoicing and reporting has worked so well for your team. We also appreciate your feedback and suggestions, which continue to help us improve the software. Regarding emails going to junk folders, please feel free to give us a call and we can provide some best-practice guidelines to help improve invoice delivery to your clients’ inboxes. Thank you again for your continued support of Abtrac. Replied May 2026 --- ### Thomson Survey Ltd - Overall rating: 5/5 - Reviewer: Debbie H. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Abtrac is a good program and the staff at the customer service, through email and via remote login are wonderful and very happy to help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is easy to follow once you understand the program and the staff offer training either over the phone, email or remote login #### Cons That when some updates are completed, they change grid lines and you have to reset them When you save work sometimes Abtrac fails to save so you have to check your work regularly #### Vendor response Thank you for your review, Debbie. We’re pleased to hear that our support team has been helpful throughout your experience with Abtrac. We also appreciate your comments and will continue working to improve the overall user experience. Replied May 2026 --- ### Makes timesheets easy - Overall rating: 3/5 - Reviewer: Tracey P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not a bad tool for simple project management. It makes things a lot simpler for admin staff and timesheets are simple for staff to complete. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It makes managing timesheets against projects easy. The fact that the data is live (if employees do their timesheets daily) makes it very easy to assess progress against Purchase Orders. [sensitive content hidden] is very helpful from a help perspective as is Jos #### Cons Management of subcontractors is clunky. Unfortunately you can't even run a report to see which subcontractors are allocated to which projects. It's not aesthetically pleasing - very old school in its' appearance. The fact that you can allocate PO's against phases - but then they don't flow on to anything at all is rather annoying. Training/help documentation is not updated when the package is - so if they change the terminology you then can't search on things which is frustrating, we have found this a bit. #### Reasons for choosing Abtrac too many to list, simplicity and xero interaction the list above is not correct - you didnt enable us to chose appropriately #### Vendor response Thank you for your feedback, Tracey. We’re pleased to hear Abtrac has helped simplify timesheets, and progress monitoring for your team, and we appreciate your kind comments about our support. We also value the detailed feedback around subcontractor management, reporting, documentation, and the user interface. Input like this is important to us as we continue improving Abtrac and the overall user experience. Thank you again for taking the time to share your experience. Replied May 2026 --- ### Reliable Project Management Tool with Strong Industry Fit - Overall rating: 4/5 - Reviewer: Nicholas W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Abtrac has been very positive. It’s a reliable and robust system that handles the core needs of project management, time tracking, and billing very well. While it may not have the most modern user interface, its functionality and depth more than make up for it. Once you’re familiar with it, it becomes an essential tool for managing projects effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Abtrac is how well it’s tailored to project-based businesses, especially in professional services. The time tracking, billing, and project financials are all tightly integrated, which makes managing projects and monitoring profitability much easier. The ability to see real-time data on budgets and progress is a big plus, and the reporting tools are powerful once you get familiar with them. #### Cons The main drawback is that the interface can feel a bit dated and not as intuitive as some newer platforms. There’s definitely a learning curve, especially for new users, and some processes could be more streamlined or automated to improve efficiency. #### Reasons for switching to Abtrac We made the switch to Abtrac because we were looking for a system that better aligned with our workflow, particularly around project tracking, time management, and financial visibility. While Synergy had strong planning and forecasting capabilities, Abtrac offered a more integrated approach to managing projects, timesheets, and billing in one place. This improved efficiency, reduced duplication, and gave us clearer insight into project performance and profitability. #### Vendor response We appreciate your detailed review, Nicholas. We’re delighted to hear that Abtrac’s project management, financial tracking, and reporting capabilities have been valuable to your business. We also appreciate your feedback and are continually working on enhancements to improve usability, efficiency, and the overall user experience. Replied May 2026 --- ### An Essential Project Management Platform for Professional Services Firms - Overall rating: 5/5 - Reviewer: Donna M. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Abtrac has been extremely positive. It has provided our business with a reliable and efficient platform for managing projects, timesheets, billing, forecasting, and reporting, all within one system. As an engineering consultancy, having visibility across project performance and financials is essential, and Abtrac has helped us improve both our operational efficiency and decision-making. The software is well suited to professional services firms and has scaled well with our business over the years. What has really stood out throughout our experience is the level of support provided by the Abtrac team. They are responsive, knowledgeable, and genuinely invested in helping their clients succeed. Their ongoing support and training have made a significant difference and have given us confidence in continuing to use and recommend the platform. Overall, Abtrac has become an important part of how we operate our business, and we would highly recommend it to other professional services organisations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Abtrac for many years now and it has become an integral part of the way we manage our engineering consultancy business. In fact, when I moved to a new company, implementing Abtrac was one of the first things I did because I had seen firsthand how effective it is for professional services firms. Abtrac has streamlined our timesheets, billing, project tracking, reporting, and forecasting, giving us far greater visibility across the business. The ability to track project performance, budgets, utilisation, and invoicing in real time has been invaluable for managing both our team and our clients effectively. One of the standout features is the reporting capability. The reports are clear, flexible, and provide excellent insights into project profitability, forecasting, and business performance, which greatly assists with decision-making and planning. The software is also very user-friendly and well suited to professional services environments. Our team adapted to it quickly, and it has significantly improved our operational efficiency. Most importantly, the support from the Abtrac team has always been exceptional. Their customer service is responsive, knowledgeable, and genuinely helpful. Whether it’s training, troubleshooting, or assisting with custom reporting, the support team consistently goes above and beyond. I would highly recommend Abtrac to any professional services business looking for reliable project management and financial management software backed by an outstanding support team. #### Cons Honestly, there has been very little we have disliked. Like any software implementation, there is a learning curve in the beginning, particularly when setting up processes and getting staff accustomed to entering timesheets consistently. However, the Abtrac support team was extremely helpful throughout the process and made the transition much smoother. #### Reasons for choosing Abtrac We ultimately chose Abtrac because it provided the best balance of functionality, ease of use, reporting capability, and support for a professional services business like ours. As an engineering consultancy, we needed more than just task management software. We required a system that could effectively manage timesheets, project budgets, invoicing, forecasting, utilisation, and overall project financial performance. Abtrac stood out because it was clearly designed with professional services firms in mind. Compared to some of the other platforms we reviewed, Abtrac offered stronger visibility across project profitability and resource management, while still remaining straightforward and user-friendly for our team to adopt. The reporting functionality was also a major advantage, giving us meaningful insights into business performance and helping support better operational decision-making. Another key factor was the level of support provided by the Abtrac team. From implementation through to ongoing assistance, they were responsive, knowledgeable, and genuinely helpful, which gave us confidence in the transition and long-term use of the platform. Overall, Abtrac felt like the best fit for the way our business operates and has proven to be an excellent decision for our company. #### Reasons for switching to Abtrac We made the switch from WorkflowMax because we needed a more robust and professional project management solution that better suited the needs of a growing engineering consultancy business. While WorkflowMax served its purpose initially, we found Abtrac offered stronger project tracking, reporting, forecasting, and financial visibility, which became increasingly important as our business expanded. Abtrac also provided a more tailored solution for professional services firms, particularly in relation to resource management, utilisation tracking, and project performance reporting. In addition, the level of customer support and training offered by the Abtrac team gave us confidence that we would have long-term support as the business continued to grow. The transition proved to be a very positive move for our business and has significantly improved the way we manage projects and financial performance. #### Vendor response Thank you for the incredible review, Donna. We’re truly grateful for your long-term support and for choosing Abtrac again when moving to a new company. It’s wonderful to hear how Abtrac has helped streamline your projects, timesheets, billing, forecasting, and reporting while providing the visibility needed to support informed business decisions. Our goal has always been to provide professional services firms with practical, reliable software backed by responsive and knowledgeable support, so it’s rewarding to know this has made a positive impact on your business. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support your team as your business grows. Replied May 2026 --- ### Easy, Intuitive software - Overall rating: 5/5 - Reviewer: Fiona S. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy, intuitive software, which is such a bonus, because staff don't find entering their timesheets a hassle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had to find an alternative software quite quickly, and the team from Abtrac made our choice quite easy. We spoke to them, explaining our specific needs from Project Management Software and they were able to accommodate. The data transfer went without a hitch, the custom invoice template we needed was easily set up, and teaching our staff to enter their timesheets was done in minutes with minimum fuss. We are able to set up budgets easily when setting up new projects, so tracking billable hours versus budget is easily seen in the timesheets. We are really happy with this software, and the phone support is amazing - no question is too small. #### Cons Can't add photos of Clients to the projects (no big deal). Would have liked various tasks as a column in the timesheet printouts. #### Reasons for choosing Abtrac Ease of use - we had simple requests for usage #### Vendor response Thank you so much for the 5 star review and feedback, Fiona. We’re really pleased the transition went smoothly for your team and that Abtrac has been easy to learn and use. It’s great to hear your team is finding the system intuitive and helpful for managing projects, budgets, and invoicing. Also, just as a note, the Project Files feature in Abtrac can be used to link photos and other related documents directly to projects. We really appreciate you choosing Abtrac and taking the time to share your experience. Replied May 2026 --- ### We Love Abtrac - Overall rating: 5/5 - Reviewer: Stuart S. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been excellent. It has allowed our business to save lots of time invoicing. It also allows our project managers to see how their projects are progressing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Abtrac is easy to use, despite being customisable. We now have one source of truth for our time records and project tracking. Invoicing is now much easier and consistent. The ability to run multiple types of reports makes our data analytics simple. The customer support is excellent. #### Cons Finding the right report is sometimes tricky. Sometimes feel like I need access to the raw data to run my own reports. But I appreciate the security of our data and the protection Abtrac provides. #### Reasons for choosing Abtrac Meet all our requirements at a reasonable price. #### Vendor response Thank you for the 5 star review, Stuart. We’re pleased to hear Abtrac has helped simplify your time recording, project tracking, invoicing, and reporting, while providing a reliable single source of truth for your business. We also appreciate your feedback around reporting and understand the importance of flexible access to data insights. It’s great to hear our support team and security of data have been a positive part of your experience. Thank you again for choosing Abtrac and for taking the time to share your feedback. Replied May 2026 --- ### Reliable Project Management and Timesheet Platform for Day-to-Day Operations - Overall rating: 4/5 - Reviewer: Tammy R. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Abtrac has been positive. It has been a reliable tool for day-to-day project management activities, including timesheets, invoicing, and tracking project performance. The platform provides good visibility across projects and supports collaboration and financial management well. While there are areas that could be streamlined or modernised, it generally meets the needs of our team and business operations effectively. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Abtrac is a useful platform for managing project invoicing, timesheets, and resource tracking in one place. The timesheet functionality is straightforward and easy to use, and the personal dashboards provide a good overview of project allocations, utilisation, and outstanding tasks. It also helps improve visibility across projects and supports efficient project and financial management. #### Cons At times the system can feel a little clunky or slow, particularly when navigating between modules or generating reports. Some features are not as intuitive as they could be and can take time for new users to learn. Reporting and dashboard customisation could also be improved to allow more flexibility and user-specific filtering. #### Vendor response Thank you for your thoughtful review, Tammy. We’re pleased to hear that Abtrac has been supporting your team with project management, invoicing, timesheets, and resource tracking. We also appreciate your feedback and will continue working on improvements to usability, performance, and flexibility across the platform. Replied May 2026 --- ### Abtrac Review - Overall rating: 4/5 - Reviewer: Shirley M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy, still learning and more features to discover. Also learning how features can be helpful to Latitude. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer Support, but am still learning what Abtrac offers so I can tie up with what Latitude needs or could use. #### Cons I find it a bit hard to navigate around the screens / options / help, but this is just a learning and using problem. #### Reasons for switching to Abtrac Before I started here, so I don't know really, maybe not supported anymore? #### Vendor response Thank you for your review, Shirley. We’re pleased to hear that our support team has been helpful and that you’re continuing to discover more features within Abtrac. We appreciate your feedback around navigation as well, and we’re always here to help you and the Latitude team get the most out of the system. Replied May 2026 --- ### It is a simple and intuitive product that enables us to track time on projects and keep to budget. - Overall rating: 5/5 - Reviewer: Cindy M. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have employees with a range of computer skills, it's important that we had software that was easy to use and Abtrac comes to the party with professional setup, training and support. Abtrac's time tracking software allows us to manage projects, track employee hours and monitor expenses easily you don't need an extensive education to use this software it is easy to use with the added benefit of being web-based. You can generate standard reports or filter reports to your required specifications for time spent on projects, tasks, budgets, hours, expenses and invoice virtually putting together whatever you require from the reporting functions. I have no hesitation in recommending this software, we have been using Abtrac for over 15 years and moved to the web based system over a year ago and although Abtrac was completely re-written for the web based system our staff have had no problems re-learning their way around. #### Cons To be honest there really isn't much that I don't like about Abtrac and I struggle to think of any cons. The only thing I can come up with would be that being web based you rely on the speed of the internet for opening new tabs or when entering details at data entry speed it can sometimes be a hindrance but for the every day user I'm not sure this would not affect them and the functionality certainly out weighs this. --- ### Really enjoy using ABTRAC, have done so for a number of years now so it's very familiar to me - Overall rating: 5/5 - Reviewer: Ann G. - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having a reliable package and knowing if you have a problem the help desk is always there and only too happy to help out with anything or find a solution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Getting to everything, enjoying the Cloud version now I'm used to it. It all flows really well and enjoying not having to jump in and out of functions, opening a new browser is really good. #### Cons Sometimes a bit of a pause when the internet isn't going well. Having to log in when you've been doing something else is a bit of a pain at times. #### Vendor response Hi Ann, Thanks for your review. We have now implemented the quick login screen so that you don't lose any work if you have been logged out of the system. I wish we could but unfortunately we can't do anything about the internet speed in your offices. Please contact us if you have anything else. Thanks Will Replied April 2018 --- ### Very flexible software system with great customer support and loads of reporting options. - Overall rating: 4/5 - Reviewer: Caroline G. - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Accurate project costing against budget. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Captures all data relating to a project in one place; flexible invoicing by time engaged or % complete on a customised invoice; good tracking and reporting on budgets and sub-consultant costs. #### Cons It does save a bit too often on time sheet entry, and can run a bit slow over the internet sometimes when querying the database. #### Vendor response Hi Caroline, thanks for your review As I mentioned on the phone there is the setting at the bottom of all the different time-sheet pages that allows you to select the frequency of saving with a simple tick box. I hope this helps and feel free to call if you want. Regards Will Replied April 2018 --- ### We're a team of 7 administrators, & a staff of 50, i've been using Abtrac for 11+ years - Overall rating: 3/5 - Reviewer: Claire B. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software support is great, to have the answer on a quick phone call or team viewer is so handy. Recently we've upgraded to the cloud version, many more areas we can customise to suit our needs. Frequent upgrades, and easy to add to suggestions for amendments/improvements. #### Cons The speed can be slow, this is also what i hear other staff complain about also. Perhaps it is the internet speed again, but sometimes it takes a while or doesn't pick up entries (when entering a date or job number etc), it means slowing down, or clicking on the dropdown box --- ### Great customer support, just a phone call away - Overall rating: 5/5 - Reviewer: Ruby B. - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it stopped me double entering invoices, and manually typing them out from MYOB #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use it mostly to track time, and love it how invoices capture the time spent and are generated with a push of a button #### Cons reports exported to excel, have too many lines and colums that complicate using excel... it looks good (if printed) but not practical. #### Vendor response Hi Ruby, Thank you for your review. With the current report export functionality, it is exporting with a 'what you see is what you get' basis but we are currently working on adding additional exporting in an un-formatted csv output. As you may have notices there are a few that have this already. Thanks Will Replied April 2018 --- ### Vision Surveys is extremely happy with the program and it's implementation. - Overall rating: 5/5 - Reviewer: Sarah M. - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Real time cost of projects, collection of WIP, ability to write on and off against projects, invoicing and reporting functions are fantastic. Real time support from the software developers who are always listening and improving their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost of implemantation, training and monthly user subscriptions is very reasonable and software support are fantastic. Capturing timesheet hours and expenditure costing direct to the projects is great. The reports are extensive and the support staff assist with any changes of tweaks required to get the information we want to see. We invoice direct from the program and import the invoices to our accounting software. Our company captures information based on many variables and the support staff have helped us to manipulate the system to allow us to set up, capture and report on these variables. #### Cons We currently use Reckon Professional for our accounting and there is no automatic push function from Abtrac at the moment, so we have various import/export functions to assist with the transfer of information. However, Abtrac does have the automatic push function with Myob Accounts and we intend to move over from Reckon in the next couple of months which will remove the need of import/export function. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/abtrac-profile/reviews/?page=2) --- Abtrac Reviews, Pros and Cons - 2026 Software Advice