About Frazer

Frazer is an on-premise dealer management software that assists used car dealerships with accounting and inventory management. Its key features include form management, tax calculation, prospect management, a customer database and sales tracking.

The application comes with a module, which allows teams to add vehicles and costs, search the vehicle screen and create inventory reports. Managers can use this system to enter and track vendors, repairs and recon costs and check for recalls. Finance teams can track costs and payments associated with vehicles, record deposits, print checks, reconcile bank statements and generate income statements and balance sheets. Further, team members can track customer payment schedules and set up recurring payments.

Fraz...


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Supported Operating System(s):

Windows 7, Mac OS, Windows 8, Windows 10

87 Reviews of Frazer

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(76)

76

4 stars

(6)

6

3 stars

(4)

4

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 87 results

March 2019

Brenda from Eagle Automotive Sales, LLC

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Best customer service out there!

I downloaded the demo a few months before we were able to get our dealer license, so I could learn the software. I've had it from the very beginning. I have done all my accounting for the dealership on this software and I actually prefer it to other accounting software like QuickBooks as all the accounts are already set up properly and I can just run my dealership instead of trying to play accountant. I've added the payment processing integration (as I also do a few BHPH deals); I can pull credit reports from within the app, and all of my forms are updated for me. I don't have to keep track of what forms need to be replaced.

Pros

The software is affordable for my tiny car lot. Any additional services are integrated through the software seamlessly and Ala Carte, so the software grows with my business. This has been the most cost effective item for my business being that we are just over a year old. What is really priceless and you can't get this with any other DMS out there, is the customer service. Today I had a small issue so I emailed customer service with my problem and they called right away and were able to connect to my computer to resolve the problem. I had to step away from the call and I literally was able to sit back and concentrate on other things while the customer service rep fixed a missing file in the software. When I came back to my desk, there was a note on the screen that everything was resolved and he was disconnected from my computer. I have used their customer service support several times and I can't possibly say enough good things about these people.

Cons

This is a pro but also a con. It's not internet based, so it is saved to a network. Which means it can be somewhat difficult to gain information when not right in front of the computer. It does have a phone app that can be downloaded, but this is still very basic information. However the app is great for inputting new inventory.

October 2019

Amy from Howorth Auto Group

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Every Dealer needs Frazer!

appreciate the fast support and very user friendly and affordable!

Pros

the ease of understanding each screen and the reporting

Cons

since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer

December 2019

ABIODUN from abbey auto sales llc

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

FRAZER - GREAT FOR START UP INDEPENDENT DEALERS - BE WARNED DOESN'T HAVE SERVICE FUNCTIONS

My overall experience with Frazer has been great, As a small dealer you need to ensure you are charging the exact anount of sales tax, doc stamps and more plus a place to print your DMV paperwork and Contracts. Frazer does this. I must add, You can use a simple lazer printer instead of the OkiData with the Frazer software.

Pros

The thing i like the most about the software Frazer is that fact that you have an entry level system in terms of cost but your receive a good bang for your buck!

Cons

The only things I dislike about the Frazer software, hard to even say dislike honestly it's just a feature they do not have, owning a service department, there is not a tab to use for customers when they want to service their vehicle with me so I have to use an entirely different platform or software for that.

Reasons for Choosing Frazer

I chose Frazer over the others because of the simplicity and the costs is affordable.

October 2019

Betty from Percy Bailey Auto Sales Inc

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

Frazer is the best!

Pros

This is a very comprehensive software for the used car market. It is very easy to use and the customer service is amazing. Our company has been using this for over 10 years and we recommend it to all of our associates. It does everything we need to do and so much more! It is very reasonably priced considering all of the functions that you get. Our lienholders have tried to talk us into other DMS systems, but I refuse to budge. Why would I go somewhere else, pay more money and get horrible service? No thanks-- it's Frazer for us.

Cons

Since we upgraded our computer system to Windows 10, Frazer times out after just a few minutes and creates an error message. If you have not saved the deal as a prospect all of your work is lost. Not only that but it is necessary to reboot the whole program and start over. We have worked with customer service about this and really haven't come up with a good solution yet. As near as I can tell Windows 10 doesn't "play" well with a lot of other programs too.

Reasons for Choosing Frazer

We chose Frazer after using the demo as it was the easiest and the price was reasonable. It was very user friendly and their customer service was based in New York. We have never been sorry for the decision.

August 2019

Naomi from Midwest Autopark

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

August 2019

Not User-friendly but great price

It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

Pros

Great price, especially when we were first starting out and didn't have much extra funds available.

Cons

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Response from Frazer Computing

Replied August 2019

Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!